Experience

AmerTrans Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Project Coordinator

  • Mar 2018 - Present

  • Prepares quotes, contracts and RFP/RFI responses for potential customers. • Assis with Warehousing and Storage Management. • Develop and monitor key performance indicators. • Review pending orders and specific customers’ request to ensure excellent customer service and customer experience. • Coordinating transportation providers to ensure prompt and proper movement of shipments. • Track domestic and international shipping per the customer request • Prepares quotes, contracts and RFP/RFI responses for potential customers. • Assis with Warehousing and Storage Management. • Develop and monitor key performance indicators. • Review pending orders and specific customers’ request to ensure excellent customer service and customer experience. • Coordinating transportation providers to ensure prompt and proper movement of shipments. • Track domestic and international shipping per the customer request



Ace Relocation Systems

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Local Dispatcher

  • Apr 2017 - Mar 2018

  • Schedule and dispatch crews and equipment based upon services to the appropriate locations based upon business needs for the day. • Assist drivers with questions or concerns to help resolve any customer service issues. • Provide customer service to shippers that call with questions regarding pack, load, and/deliver of their household goods. • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. • Monitor personnel or equipment location and utilization to coordinate service and schedule. • Relay work orders, messages, or information to or from work crews. • Prepare daily work and run schedules.



Graebel Van Lines

• Local Dispatcher

  • Nov 2015 - Mar 2017

  • Ensure that all household and commercial jobs are properly dispatched • Partnering with local and over the road drivers to ensure adherence to Graebel Van Lines and US DOT standards• Recognize and communicate any substandard performances to the Safety Department• Assist drivers with any concerns, needs, or complaint resolutions• Monitor the progress of shipments and assist in resolving any potential/current service issues • Interview, access, and register new drivers coming aboard with Graebel Van Lines • Maintain driver’s equipment, accident, personnel, and/or incident files.• Assure all branch drivers (local, short haul & long haul) adhere to Graebel standards and enforce regulatory and safety standards.• Oversee 3 inspection cycles per year by partnering with contractors and vendors to assure that all registered vehicles and equipment are inspected and repaired to meet DOT standards.• Pull and review daily equipment reports and scan daily logs. • Completed required CSA (Compliance, Safety, Accountability) Graebel Training• Completed required Warehouse Windfall Training to assist Warehouse Manager to efficiently receive, inventory, store, and deliver out customer’s household goods without claims for loss or damages.

• Local Dispatch/Safety Coordinator

  • Apr 2013 - Nov 2015

  Safety:Maintain driver's, equipment's, and accident or incident report files. Assure driver adherence of Graebel standards, enforces regulatory and safety standard compilance. Oversee each Graebel inspection cycle by partnering with contractors and vendor to assure that all registered vehicles and equipment are inspected and repaired(if necessary) to meet the inspection deadline. Operations:Assist the Operations Manager to ensure that the drug screen and background check standards are met for all Operation Employees. Attend job fairs to recruit qualified CDL drivers. Assist with branch training and Graebel standards for new Graebel Qualified Drivers. Oversee the Alternative Transportation Services program at the branch level. Partners with the Warehouse Manager to ensure that all ATS (Intermodal and Containers) shipments are properly loaded, secured, and shipped in a timely fashion. Provide back up assistance to the Local Dispatcher. Informed drivers of status regarding currently inspections, physicals, driver license's, and annual review record. Notify drivers of non-compliance of DOT, ICC, or Graebel requirements as it relates to logs or any other safety issues. Customer Service:Serves as the main point of contact for all coordination on local moves.



Graebel Companies

• Bufflao Grove, IL

• Residential Move Coordinator

  • Jan 2013 - Apr 2013

  Serves as the main point of contact for the customer throughout the move. Provides the customer with a comprehensive plan based on specific customer needs. Responsible for the coordination and monitoring of the entire move, including managing services from third party vendors. To perform booking coordination for shared services goods contract and common carriage customers for interstate, intrastate, and local moves. Function as the customer service advocate and advisor to the relocating family. Provide timely, accurate, and thorough updates to the computer system so that everyone involved with servicing the customer, prior, during and subsequent to the relocation, has the availability of being fully informed of all expectations, issues, and events.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service/Intake Specialist

  • Nov 2010 - Jan 2013

  Triages all incoming calls (inquires, initiations, open leaves) from clients employees, employees family member, managers and HR professionals. Response to general leave questions and obtaining key information to set up new leave cases in LOA tracking system. Enhanced active listening, probing, play-back, and style-matching skills to evaluate the customer’s need. Possess a high level understanding of the leave process and interpersonal acumen of a skilled customer service representative. Work on a various administrative projects, which include updating employment statuses, assisting LOA Processors with case tracking and performing various HRIS transactions.



Primacy Relocation

• Real Estate
• 100 - 200 Employee

• Associate Relocation Consultant (Renter)

  • May 2008 - Nov 2009

  Initiates all relocation authorizations submitted and reviews client's benefit package per client policy. Acts as single point of contact for the transferee and client. Relocation authorizations includes renters, lump sum, expense files, marketing only, destination only or marketing and destination, interns/temporary assignees or candidates. Manages an average caseload of 80-100 files having a variety of services authorized by the client. Contacts the relocating employee to review policy for services authorized. Performs "needs assessment" for each relocating employee to assist in rental search, pre-marketing, temporary housing or home purchase assistance. Independently interviews and assigns real estate agents to work with home sellers and homebuyers who are relocating. Makes travel arrangements for relocating employee. Follows up with suppliers assigned for updates on rental search, home purchase and house hold goods move. Reviews of BMA's, appraisals and inspection reports. Counsels the relocating employee and advises in negotiating real estate contracts. Prepares estimated budgets on each relocating employee if implemented in client service agreement.

• Associate Relocation Consultant (Homesale)

  • May 2006 - May 2008

  Supports the relocation process by being assigned to a consultant and/or consultants who will be the primary contact to handle the authorized services for the relocating employees of clients assigned; Serves as single point of contact for suppliers to assure a high level of service. Orders, analyzes and reviews appraisals, BMA's, inspections and other market data for accuracy and consistency in accordance with client and Primacy policies. Based on the appraisals, BMA and inspections, communicates with the listing agent to make recommendations on a strategy to sell the transferee's home. Obtains updates from the agent bi-weekly and communicates pertinent information for the consultant. Orders other ancillary services that may be authorized such as travel, temporary housing, destination, marketing and household goods. Assists the consultants with an outside sale by following up with the listing agent to review contract and paperwork required by Primacy to handle the sale on behalf of the transferee.



Beltmann Relocation Group

• Truck Transportation
• 200 - 300 Employee

• National Account Customer Care Representative

  • Jun 2005 - May 2006

  Account manager for major national account relocation employees. Responsible for all logistics pertaining to household goods relocations. Directly coordinate more than 300 relocation moves per year Work closely with the national accounts to ensure a cost benefit to the Beltmann Group and the account. Communicate to the account and to the transferees on issues and problems. Provide timely resolutions to issues and claims. Administer & adhere to Corporate Client Relocation Policies. Account manager for major national account relocation employees. Responsible for all logistics pertaining to household goods relocations. Directly coordinate more than 300 relocation moves per year Work closely with the national accounts to ensure a cost benefit to the Beltmann Group and the account. Communicate to the account and to the transferees on issues and problems. Provide timely resolutions to issues and claims. Administer & adhere to Corporate Client Relocation Policies.



Prudential Financial

• Expense Analyst

  • 2000 - 2002

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