Experience

QuoteVelocity

• United States
• Advertising Services
• 1 - 100 Employee

• Medicare Advocate

  • Apr 2023 - Present



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Seasonal Remote Tech Support Agent

  • Jun 2022 - Aug 2023

  Answer incoming calls via Sky Light in Salesforce. Reply to incoming emails via Omnichannel. Use process of elimination to pinpoint issue. Research and read articles based on information provided to better locate the problem. Investigate system errors and error messages. Solve the issue in a timely manner (average 5-20 minutes). Create escalations as needed. Data entry. Properly notate accounts for future agents. Close out cases once resolution has been provided Answer incoming calls via Sky Light in Salesforce. Reply to incoming emails via Omnichannel. Use process of elimination to pinpoint issue. Research and read articles based on information provided to better locate the problem. Investigate system errors and error messages. Solve the issue in a timely manner (average 5-20 minutes). Create escalations as needed. Data entry. Properly notate accounts for future agents. Close out cases once resolution has been provided



BPI Realty Services, Inc.

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Aug 2020 - Aug 2023



LAKEWOOD DENTAL ASSOCIATES, PLLC

• United States
• 1 - 100 Employee

• Front Desk Associate

  • Nov 2018 - Aug 2020



People First industries

• Durant, Oklahoma

• Call Center Representative

  • Aug 2015 - Nov 2016