Group Facilitator

• Feb 2022 - Present

Management of group members' individual and group needs, which includes: Facilitate weekly meetings Moderate an ongoing group chat Onboarding new members Manage and lead groups in a way that is respectful and considerate of all participants Ensure the groups adhere to the company’s views and values Provide meaningful content in and out of sessions to group members Taking part in initiatives to assist in ongoing product and company development. Management of group members' individual and group needs, which includes: Facilitate weekly meetings Moderate an ongoing group chat Onboarding new members Manage and lead groups in a way that is respectful and considerate of all participants Ensure the groups adhere to the company’s views and values Provide meaningful content in and out of sessions to group members Taking part in initiatives to assist in ongoing product and company development.

Mental Health Counselor

• Jan 2022 - Present

Maintains thorough records of patient meetings and progress. Follows all safety protocols and maintains client confidentiality. Contributes to practice by accomplishing related tasks as needed. Creates individualized treatment plans according to patient needs and circumstances. Meets patients to provide counseling treatment and adjust treatment plans as necessary. Conducts ongoing assessments of patient progress. Maintains thorough records of patient meetings and progress. Follows all safety protocols and maintains client confidentiality. Contributes to practice by accomplishing related tasks as needed. Creates individualized treatment plans according to patient needs and circumstances. Meets patients to provide counseling treatment and adjust treatment plans as necessary. Conducts ongoing assessments of patient progress.

Evaluation Consultant

• Aug 2019 - Jul 2023

Conduct evaluation (design and execute systems that review the programming) of Community Grand Rounds – a series of events that feature local and nationally-recognized speakers who discuss the issues of racialized health inequities and population health. Create a review process to evaluate the effectiveness of all programming related to Community Grand Rounds by documenting strengths and weaknesses and making recommendations for success.

Social Work Intern

• Feb 2019 - Aug 2019

Assist the chief evaluator and my role and duties include but are not limited to monitoring, assessing, evaluating, and providing feed back in regards to social determinants of racism on health

Graduate Assistant

• Sep 2019 - Feb 2022

1. Chief Wellness Ambassador for graduate students 2. Wellness Liaison to Andrews University Graduate Student Association

Adjunct Instructor

• Aug 2018 - May 2021

Teaching undergraduate students in beginner basketballDeveloping and managing the class syllabus and ensuring that the syllabus meets department and college standardsPlanning and creating lectures, in-class discussions, and assignmentsGrading assigned papers, quizzes, and examsAssessing grades for students based on participation, performance in class, assignments, and examinationsReporting student learning outcomes, class reviews, and analyzing student dataCollaborating with colleagues on course curriculumAdvising students on how to be successful in classStaying updated on innovations and changes within their course field Show less

Servant Leader/President of the Graduate Student Association

• Sep 2018 - May 2019

Brand Manager in Graduate Student Association

• Feb 2017 - May 2019

Path Outreach Case Manager

• Jan 2018 - Dec 2018

Assist those who are homeless with accessing housing and supportive services, using a Housing First Model. Conduct immediate intake and assessments for homeless individuals during outreach to determine eligibility, short term and long-term housing and supportive service needs. Assist those who are homeless with accessing housing and supportive services, using a Housing First Model. Conduct immediate intake and assessments for homeless individuals during outreach to determine eligibility, short term and long-term housing and supportive service needs.

Skills Trainer/Job Coach

• Feb 2018 - Oct 2018

Family Consultant

• Jul 2017 - Jan 2018

Direct Support Professional

• Aug 2016 - Aug 2017

Student Financial Associate

• Oct 2012 - Dec 2015

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), loan debt counseling, process financial, and Lead financial aid outreach coordinator.Performance Review Excerpts“…See below Message from Parent….Just proves over and over again we have an AWESOME TEAM!!!> GREAT JOB Denard and Margaret!!! Laura Katina Hamilton>Assistant Director of Customer Service (FSU Financial Aid 2012 Parent Commendation) “…Denard exemplifies excellent customer service…consistently thinks outside the box and finds creative ways to solve customer problems…Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills…well organized, with the ability to multitask and prioritize workload…documents in detail all interactions with customers…” (2013 Performance Review, FSU“…Handles the demands of a high-volume customer service desk with ease…exemplary customer service and complaint handling skills… dedicated and reliable…” (2014 Performance Review, FSU Show less

Financial Aid Representative

• Jun 2011 - Oct 2012

 Answers incoming telephone calls to provide financial aid information to students. Responds to email, helpdesk tickets, or other written communications received by theFinancial Aid Office. Reviews and interprets applicable principles, federal and/or state laws and regulations in thecourse of official duties. Consults with the supervisor concerning progress on assignments and to resolve problems. Maintains essential records and files. Assists students with the preparation and completion of financial aid applications, includingapplications for loans and grants. Show less

Counseling Specialist

• May 2010 - Feb 2011

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and third party benefits administration. Performance Review Excerpts Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and third party benefits administration. Performance Review Excerpts

Counseling Specialist

• Feb 2010 - May 2010

Description: The Choice Counseling Specialist is responsible for informing and counseling Potential and Current Enrollees in a timely, unbiased manner about the Florida Medicaid Options Program, their Health Plan choices and covered benefits. The Choice Counseling Specialist also enrolls Potential Enrollees into the participating Health Plan and ensures that they understand the role of the Primary Care Provider (PCP) and assist them with PCP selection if desired. Choice Counseling Specialists maintains logs of all Potential and Current Enrollee interactions in the Project’s computer system Show less

Service Specialist

• Jul 2005 - Mar 2009

third party benefit administration, Flexible spending accounts, inbound calls, claim review third party benefit administration, Flexible spending accounts, inbound calls, claim review