Experience

Goodwill of the Olympics and Rainier Region

• Director of Information Technology

  • Dec 2015 - Present

  Summary: provide strategic visioning, technical leadership, planning, organization and guidance of the IT department activities. Responsible for the development and implementation of the agency’s overall strategies and planning for comprehensive and cost effective voice, video, audio, and data communications infrastructure, network architecture, security, reliability and end-user support.

• Director of Technical Services

  • Dec 2015 - Sep 2016

  Lead a team of IT professionals including Service Desk, Field Technicians, Project Managers and developers and manage, develop, and maintain the activities, processes, technology, relationships, and strategic direction necessary to create a world-class customer experience through the support and service function. This position is responsible for the day to day operation and the strategic direction necessary to maintain an excellent customer experience through innovative processes and multi-channel management. This role relied on a backbone of technical knowledge, however the primary function of the Director is to lead a team of technically adept support personnel, field technicians, project managers and application developers all while strategically prioritizing resources to provide the highest level of customer service to our staff and executives. Show less



Starbucks Coffee Company

• United Kingdom
• Restaurants
• 1 - 100 Employee

• IT Infrastructure Manager

  • Jun 2011 - Jan 2015

• IT Infrastructure Support Manager

  • Jun 2007 - Jun 2011

  • Managed 7 x 24 IT Operations team responsible for monitoring the alert console and trouble ticket generation.

• Sr. System Engineer

  • May 2001 - Jun 2007

  • Participated in high profile projects as the anchor technical contact on mission critical and revenue impacting solutions ranging from Starbucks.com web presence to MS Exchange deployments. • Led technical integration of strategic acquisitions with strict date driven deliverables.• Provided 3rd level and on call support of over 2000 systems within an MS Windows/SAN environment.• Responsible for vendor management and definition of Statement of Work (SOW) in support of life-cycle management on hardware platforms, including procurement sign-off authority.• Led and mentored team members to drive project success and internal/external customer satisfaction. Show less



ReFlex Communications

• Telecommunications
• 1 - 100 Employee

• Sr. LAN Engineer

  • Mar 2000 - Apr 2001

  ReFlex Communication was an Internet Service Provider to large apartment buildings and complexes. The company folded in early 2001. • Established corporate LAN/WAN best practices for efficient network operation. • Assisted in the development of long range information technology strategy. • Created operational support processes in support of rigorous uptime requirements and actively engaged in second level support to insure speedy isolation and correction of network impacting events. ReFlex Communication was an Internet Service Provider to large apartment buildings and complexes. The company folded in early 2001. • Established corporate LAN/WAN best practices for efficient network operation. • Assisted in the development of long range information technology strategy. • Created operational support processes in support of rigorous uptime requirements and actively engaged in second level support to insure speedy isolation and correction of network impacting events.



Coldwell Banker All-American Associates

• Network Engineer

  • Jul 1998 - Mar 2001

  • Managed daily operations of the Information Systems department. • Architected, designed and implemented corporate wide LAN/WAN infrastructure. • Deployed and maintained Windows based network servers and MS Exchange platforms. • Responsible for specification and procurement of servers/desktop/laptop/hardware peripherals and software. • Managed daily operations of the Information Systems department. • Architected, designed and implemented corporate wide LAN/WAN infrastructure. • Deployed and maintained Windows based network servers and MS Exchange platforms. • Responsible for specification and procurement of servers/desktop/laptop/hardware peripherals and software.



NetDesk

• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Mar 1996 - Jul 1998

  • Supervised the technical team including training, scheduling and task management. • Provided coaching and mentoring of team members pursuing career growth. • Developed standards in PC and network operating systems to facilitate automation and supportability. • Supervised the technical team including training, scheduling and task management. • Provided coaching and mentoring of team members pursuing career growth. • Developed standards in PC and network operating systems to facilitate automation and supportability.



Boeing

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Functional Test Technition

  • Mar 1989 - May 1995

  • Functional testing of pneumatic systems, water systems, flight controls and customer inspection readiness. • Functional testing of pneumatic systems, water systems, flight controls and customer inspection readiness.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Helicopter Crew Chief UH-1H

  • Mar 1986 - Mar 1989

  • Responsible for pre-flight, post-flight and all scheduled maintenance, repair and troubleshooting of all systems. • Onboard flight tests, troop and military official transportation. • Responsible for pre-flight, post-flight and all scheduled maintenance, repair and troubleshooting of all systems. • Onboard flight tests, troop and military official transportation.