Experience

Meadow Lark Companies

• United States
• Truck Transportation
• 1 - 100 Employee

• Human Resource Manager

  • Feb 2022 - Oct 2023

  Billings, Montana, United States • Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future staffing. • Provides support for all employees, management, and other staff when complex, specialized, and sensitive questions and issues arise. • Manages the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants for all openings. • Responsible for driver settlements and… Show more • Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future staffing. • Provides support for all employees, management, and other staff when complex, specialized, and sensitive questions and issues arise. • Manages the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants for all openings. • Responsible for driver settlements and payroll, including office personnel. Pulls commission reports. • Oversees manager meetings and employee evaluations by preparing reviews and documents. • Participates in employee Redirects, Corrective Actions, and Performance Improvement Plans. • Manages Open Enrollment and submits insurance benefits. • Maintains HRIS (BambooHR), approves PTO, manages schedules, and reports LWOP and FMLA.

• Business Development Representative

  • Jun 2019 - Feb 2022



ROI CX Solutions

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Account Manager/Call Center Manager

  • Feb 2019 - Jun 2019

  Billings, Montana Area



DexYP

• United States
• Software Development
• 700 & Above Employee

• Premise Business Advisor

  • Aug 2017 - Sep 2018

  Billings, Montana



RIM Advertising

• Advertising Sales Consultant

  • Nov 2016 - Aug 2017

  Billings, Montana Responsible for prospecting and securing ad sales for Real Estate publications including Weekly Real Estate Portfolio and Capital Real Estate Connection. Negotiate contract pricing for long-term advertising as well as short-term advertising. Reach out to Real Estate Agencies, individual Realtors®, and affiliated businesses that aid in the residential home-buying/selling experience with daily cold-calling. Collaborate with copywriter and graphic artists to publish a respected and functional… Show more Responsible for prospecting and securing ad sales for Real Estate publications including Weekly Real Estate Portfolio and Capital Real Estate Connection. Negotiate contract pricing for long-term advertising as well as short-term advertising. Reach out to Real Estate Agencies, individual Realtors®, and affiliated businesses that aid in the residential home-buying/selling experience with daily cold-calling. Collaborate with copywriter and graphic artists to publish a respected and functional magazine for consumers. • Manage two publications, Weekly Real Estate Portfolio and Capital Real Estate Connection, by selling ad space to real estate agents and agencies, mortgage lenders, and other businesses affiliated with residential home buying for print, online, and social media access. • Negotiate contracts. • Manage social media page. • Create marketing strategies to appeal to existing and new clients. • Deliver print publications and meet face to face with existing and potential clients on a weekly basis. • Sell advertising space to real estate agents and agencies, mortgage lenders, and other business affiliates for Billings Realtors® & Affiliates Directory, print and online versions. • Proofread, edit, and approve all copy before publication. Show less



Charter Communications (Formerly Cablevision Communications)

• Major Account Representative

  • Sep 2014 - Nov 2016

  Billings, Montana Area • Supported a Book of Business for Enterprise and Strategic business customers within an assigned area. • Scheduled on-site visits and conference calls with customers to analyze current services and pricing. • Identified upgrade possibilities to generate additional revenue and continued relationship. • Negotiated, renewed and updated contracts. • Created Account Reviews and ROIs. • Maintained Salesforce.com reports to manage projects and sales numbers. • Responsible for… Show more • Supported a Book of Business for Enterprise and Strategic business customers within an assigned area. • Scheduled on-site visits and conference calls with customers to analyze current services and pricing. • Identified upgrade possibilities to generate additional revenue and continued relationship. • Negotiated, renewed and updated contracts. • Created Account Reviews and ROIs. • Maintained Salesforce.com reports to manage projects and sales numbers. • Responsible for meeting monthly and quarterly sales goals and metrics. Show less



Cablevision Communications Inc. (Formerly Bresnan Communications Inc.)

• Manager, Order Entry/Sales Support

  • Mar 2011 - Apr 2014

  Billings, Montana Area • Managed order entry of all commercial orders into the sales, provisioning, and billing systems. This included all coax, bulk, enterprise, and fiber. • Responsible for developing and administering a series of management reports in SF.com that tracked entire order entry process. • Established and maintained strong working relationships with adjacent departments such as Sales, Provisioning, Customer Care, and Technical Operations. • Participates in User Acceptance Testing as new… Show more • Managed order entry of all commercial orders into the sales, provisioning, and billing systems. This included all coax, bulk, enterprise, and fiber. • Responsible for developing and administering a series of management reports in SF.com that tracked entire order entry process. • Established and maintained strong working relationships with adjacent departments such as Sales, Provisioning, Customer Care, and Technical Operations. • Participates in User Acceptance Testing as new products were rolled out or systems updated. • Attended sales meetings and workshops. • Provided Bresnan/Cablevision policies and procedures and participated in Charter integration meetings. Show less



X

• Telecommunications
• 1 - 100 Employee

• Commercial Account Support Specialist, Supervisor

  • Sep 2006 - Mar 2011

  Billings, Montana Area • Supported Commercial Account Executives and Sales Managers with pre/post commercial sales. • Performed back office operations order entry for all commercial sales including video, data, telephone, and fiber. • Researched installation and billing issues. • Coordinated installations with various internal groups and customers. Utilized multiple billing systems. • Aided in implementing in-house order flow application. • Became Account Support Supervisor in 2009.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Account Executive/Sales Support/Marketing

  • Oct 1998 - Aug 2004

  Billings, Montana Area • Sold new wireless products to business customers. • Upgraded wireless products and services to existing business customers. • Conducted sales presentations, prepared proposals, negotiated new and existing contracts. • Supported Business Account Executives and Sales Managers by preparing proposals, entering new orders, delivering phones, and meeting with customers when requested. • Researched billing inquiries. • Participated in sales operations and sales team meetings.