Experience

Carrington College California-San Leandro

• Higher Education
• 1 - 100 Employee

• Enrollment Services Representative

  • Nov 2019 - Present

  ExperienceNovember 2019 - PresentCarrington College, San Leandro Campus - Enrollment Services Representative ● Responsible for recruiting qualified applicants for admissions to the college in accordance with state and federal accreditation and institute policies and regulations, consistent with the highest ethical standards.● Conduct a high quantity of prospect phone contacts to secure weekly standard appointments set and interview activity and conduct follow-up activity with unresolved interviewees and future class applicants.● Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns, and interests.● Responsible for facilitating orientation and registration day activities.● Ensure compliance with applicable company policies and procedures, laws and regulations.● Maintain communication and establish working relationships with many students during and after the provisional period.● Generates 150+ outbound calls on a day-to-day basis to set appointments for potential admissions.● Generate Personally Developed Leads from current/former students adding to personal and campus start goals ● Confirm student academic proficiency, complete first term support registration following university and FERPA policies and procedures.



Saks OFF 5TH

• United States
• Retail
• 700 & Above Employee

• Area Sales Manager

  • Sep 2016 - May 2019

  • Setting up KPIs, allocating targeted revenue for Sales team. Planning and monitoring sales activities at to ensure the effectiveness and to achieve targeted revenue.• Team management: Coaching, training and leading sales team to develop their skills and improve their ability.• Organize and manage the sales process

• Area Sales Manager

  • Sep 2016 - May 2019



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • Apr 2015 - Sep 2016

  Execute strategies to drive sales,survey results; drive sales by observing, coaching, and modeling results-oriented behaviors; execute talent selection, training, coaching, motivating and recognizing; develop individual development plans and provide performance reviews; set, monitor, and follow up on productivity goals of team; serve as communication hub - educating team about the brand, service standards, product, store presentation, and suggestive sales. Execute strategies to drive sales,survey results; drive sales by observing, coaching, and modeling results-oriented behaviors; execute talent selection, training, coaching, motivating and recognizing; develop individual development plans and provide performance reviews; set, monitor, and follow up on productivity goals of team; serve as communication hub - educating team about the brand, service standards, product, store presentation, and suggestive sales.



G.H.BASS

• United States
• Apparel & Fashion
• 100 - 200 Employee

• Store Sales Manager

  • Sep 2012 - Apr 2015

  Responsibilities: Provide exemplary customer service & ensure that the staff follows suit. Maximize profitability through excellent customer service. Ensure a positive customer experience by keeping all customer areas clean & presenting merchandise according to company visual merchandising standards. Achieve a high level of customer service to reflect consistent, superior service & few customer complaints.Meet personal sales goals & motivate team to achieve superb store sales performance.Develop effective & positive store team environment. Hire & train highly motivated staff to meet store needs. Keep employee turnover at minimal levels.



Claire's

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Mar 2010 - May 2012

  Drive Sales and Superior Customer Experience• Achieve performance targets (e.g. ADS, UPTs, SPLH) through promotion of sales and customer service programs• Demonstrate product knowledge and fashion awareness in day to day interactions with customers and store associates• Implement In Store Presentation directives per Company policy and timelines, incorporating appropriate product flows and adjacency based on individual store layout• Perform ear piercing procedures that are in compliance with Company and legal guidelines. Enforce proper ear piercing procedures among store associates.Demonstrate Leadership• Communicate Company directives to store associates• Represent the Claire’s/Icing brand through professional behavior, fashion awareness and positive customer relations• Create a positive store environment by serving as a role model, fostering teamwork, recognition and effective communication• Effectively handle critical situations that occur within the storeDevelop People• Recruit and hire qualified store associates• Train and coach store associates to meet performance targets and comply with Company policies and procedures• Provide performance management to store associates Manage the Business• Direct the operational activities of the store to ensure compliance with Company policies and procedures• Manage controllable expenses (e.g. payroll, supplies, utilities)• Complete all required paperwork and banking procedures accurately• Implement all loss prevention practices to safeguard store and Company investments• Manage store inventory (e.g. process shipment, markdowns, store recovery, stock replenishment, back room organization) to ensure store is always in business ready condition• Create store schedules based on mall/Company requirements• Manage the day to day operations of the store (e.g. opening/closing procedures, housekeeping) while at times being the only associate in the store• Maintain a safe store environment