Quality Assurance Manager

• May 2022 - Present

Corporate Vice President - Insurance Technologies

• Feb 2016 - Present

• Ensure the achievement of strategic initiatives by supervising and mobilizing high-quality performance from a team of more than 40 resources, including Managers and Leads. o Provide ongoing mentorship and leadership development. o Identify talented potential team members, conduct interviews and navigate hiring process. o Assess future roadmap initiatives and generate forecasts of staffing needs to meet goals. o Drive departmental success through effective oversight of key performance indicators and metrics scorecards • Create and deploy User Acceptance Testing discipline and team for business customers. • Evaluate status of start/stop/continue items in partnership with Managers by participating in monthly one-on-one reviews. • Contribute to financial performance strength, operational excellence and exemplary customer satisfaction and employee engagement. • Impact solid integration planning and product and business acquisitions in alignment with Quality requirements. • Coordinate QA programs related to the Predictive Model initiative and facilitate the establishment and migration of QA toolsets to a centralized group of tools, including adding standardization to ensure refined metrics for reporting efforts. • Pinpoint risks and recommend mitigation strategies for multiple projects through consistent liaising and progress reporting with senior leadership. • Augment service-level testing by adeptly designing and implementing simulation tool and test automation framework. • Orchestrate new and existing project plan security testing and performance testing activities. • Cultivate productive third-party QA vendor relationships to ensure data setup needs, test coverage, and appropriate communication for projects. • Educate senior leadership on principles of performance/load/stress testing and train peers on Scaled Agile Framework for Enterprise implementation. Show less

QA Manager

• Apr 2013 - Jul 2015

• Charted successful course for the performance and outcomes of an offshore test team of 5-10, providing effective teambuilding, mentoring, performance evaluations, and corrective procedures as deemed necessary. • Facilitated collaboration between offshore and local teams, trained employees in manual and automated testing techniques, and discovered talent and assembled a team of manual and automated Testers from scratch. • Leveraged IaaS and Security protocols to test cutting-edge technology. • Assessed design and requirements provided by Product and Development units to communicate a clear interpretation. • Played key role in the optimization of the testing cycle by analyzing test data. • Utilized HP UFT 12.0 to apply Agile SCRUM methodology and automation framework. • Administered HP ALM 12.01 as appropriate and used SQL for data creation and validation. • Regularly evaluated test coverage to confirm continued quality of software. • Performed essential functions related to analysis and triage by developing defect reports. • Drove ideal end-to-end and integration testing throughout test cycle. Highlighted Accomplishments • Decreased production time 36% using Agile and Preventive testing techniques. • Incorporated application functionality to produce customer experience workflow recommendations. • Generated efficiency gains by evaluating testing progress during sprints and utilizing preventative methods that resulted in a net 13% increase in time to production for releases. • Completed products prior to staging in Production in conjunction with stakeholders. • Met project timelines and surmounted roadblocks in collaboration with third-party vendors. Show less

Senior Quality Assurance Analyst/Business Analyst

• May 2012 - Mar 2013

• Spearheaded requirements gathering starting with the JAD session phase. • Kickstarted test plan and formulated test cases using a standardized test template created in Excel. • Integrated the user level of the UA Testers upon completing QA test cases to generate applicable UA test cases. • Delivered clear overviews of testing efforts through the creation and presentation of daily progress reports using a burndown chart. • Performed QA testing and supported UA Testers, including but not limited to training on new features and assisting with entering defects in Jira. • Garnered and consistently employed a strong understanding of web-based applications with SQL backend and .NET/Java. Show less

Sr. QA Engineer

• Feb 2010 - Apr 2012

• Directed and virtually delegated the assignments of an offshore team of 20 Testers, including by hosting weekly status calls to review outstanding issues. • Tested LAN-based and web-based applications built upon PowerBuilder 12.0 and .Net. • Navigated migration of 400 manual test cases to automation using QTP 11.0. • Throughout release schedule, held responsibility for composing and maintaining automated and manual test suites for new functionality. • Reported daily and weekly progress on assignments via Excel spreadsheet or query-based reporting within Microsoft TFS. • Aligned performance efficiency of all commodity trade functionality with strict guidelines. • Integrated Agile methodology within applicable development and testing efforts. Show less