Experience

NexGenT

• United States
• Higher Education
• 1 - 100 Employee

• Career Success Administrator

  • Feb 2023 - Present



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Care Representative (Chat)

  • Jul 2020 - Feb 2023

  • Handled 20-40 customer interactions per day via chat tool, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. • Collected and document customers’ information and concern in their accounts accordingly • Memorized all company products and policies to be able to answer customer questions quickly and efficiently and increase upsells. • Utilized proper tools to resolve customers’ concerns and provide additional value for their long-term use. Show less



Lanot Design Studios (Now, HPL Game Design)

• Quezon City, National Capital Region, Philippines

• Project Manager

  • Jun 2019 - Feb 2020

  • Assisted clients with their design needs and make sure the project's direction is clear on both ends. • Compiled all tasks from clients for the day and track the status of each task from start to finish. • Inspired design team to deliver excellent design work that exceeds expectations. • Led the graphics design team and brought out their design expertise to solve problems and successfully manage their tasks. • Delivered output to clients' preferred app or tool ensuring the deliverable’s quality. Show less



PNV Online English, Inc.

• Philippines
• E-Learning Providers
• 1 - 100 Employee

• English Instructor Associate

  • Oct 2015 - May 2019

  • Provided lessons for Korean students of all ages beginner to advanced English. • Evaluated students' English communication skills through drills and short exercises. • Helped students ace their English assessments to gain certifications needed for school or jobs. • Conducted classes using call or video platforms. • Reviewed resumes, cover letters, and social media platforms for students looking for job opportunities. • Provided lessons for Korean students of all ages beginner to advanced English. • Evaluated students' English communication skills through drills and short exercises. • Helped students ace their English assessments to gain certifications needed for school or jobs. • Conducted classes using call or video platforms. • Reviewed resumes, cover letters, and social media platforms for students looking for job opportunities.



Winphone Inc/Uphone Inc

• Pasig, National Capital Region, Philippines

• English Instructor Associate

  • Mar 2014 - Aug 2015

  • Provided lessons for Korean students of all ages beginner to advanced English. • Evaluated students' English communication skills through drills and short exercises. • Helped students ace their English assessments to gain certifications needed for school or jobs. • Conducted classes using call or video platforms. • Provided lessons for Korean students of all ages beginner to advanced English. • Evaluated students' English communication skills through drills and short exercises. • Helped students ace their English assessments to gain certifications needed for school or jobs. • Conducted classes using call or video platforms.



Eduplaza and Spicus Global Inc

• Pasig, National Capital Region, Philippines

• English Instructor Associate

  • Apr 2012 - Nov 2014

  • Provided lessons for Korean students of all ages beginner to advanced English. • Evaluated their English communication skills through drills and short exercises. • Helped students ace their English assessments to gain certifications needed for school or jobs. • Conducted classes using call or video platforms. • Provided lessons for Korean students of all ages beginner to advanced English. • Evaluated their English communication skills through drills and short exercises. • Helped students ace their English assessments to gain certifications needed for school or jobs. • Conducted classes using call or video platforms.