Experience

Scrum Alliance

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Completed Training and Certification - Scrum Master

  • May 2022 - May 2022



East Coast Waffles (Waffle House Franchise)

• Unit Manager

  • Jun 2021 - Apr 2022

  Cocoa, Florida, United States • Directed the full P&L and daily operations of a 40-seat 24-hour casual dining restaurant, growing daily revenue from $1,800 to $2,700 with projected annual revenue of $985K. • Managed a leadership team comprised of an Assistant Manager and 3rd Shift Supervisors, coordinating the staff activities of 21 employees to ensure efficient, customer-focused service excellence. • Defined strategy and business plans driving initiatives to increase sales and implemented innovative programs to… Show more • Directed the full P&L and daily operations of a 40-seat 24-hour casual dining restaurant, growing daily revenue from $1,800 to $2,700 with projected annual revenue of $985K. • Managed a leadership team comprised of an Assistant Manager and 3rd Shift Supervisors, coordinating the staff activities of 21 employees to ensure efficient, customer-focused service excellence. • Defined strategy and business plans driving initiatives to increase sales and implemented innovative programs to increase employee loyalty and reduce turnover. • Assessed P&L reports to identify noted discrepancy areas and develop improvement recommendations consistently exceeding daily, weekly, and monthly sales targets, while maintaining operating cost and payroll budget. • Conducted ongoing recruiting and staffing to ensure adequate employee availability in a 24-hour, 7-day a week, 365-day a year model, including severe weather warnings and holidays. • Coached and mentored all new staff members by offering constructive feedback and taking an interest in their long-term career growth. • Developed and implemented innovative policies and procedures focused on positive customer experiences and organizational growth, resulting in increased customer satisfaction and retention rates. • Contributed to accurate and efficient operations enhancements in collaboration with upper management. • Strategized advertising activities, being a key member in conceptualizing and implementing organizational sales vision. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Devised and deployed improvement processes to boost long-term business success and increase profit levels 17% • Increased unit sales by 30%+ compared to the previous year to date, resulting in a #1 ranking in the area

• Manager Trainee ~ 𝐼𝑛𝑡𝑒𝑟𝑖𝑚 𝑟𝑜𝑙𝑒 𝑡𝑖𝑙𝑙 𝑎 𝑈𝑛𝑖𝑡 𝑀𝑎𝑛𝑎𝑔𝑒𝑟 𝑟𝑜𝑙𝑒 𝑜𝑝𝑒𝑛𝑒𝑑

  • Aug 2020 - Jun 2021

  Melbourne, Florida, United States • Responsible for coaching 21+ regular hourly staff while shadowing unit and collaborating with district and regional managers during the training process at a 24-hour 40 seat casual restaurant. • Maximized productivity and profits through efficient daily staff work assignments, supervision, and training while effectively resolving personnel problems to maintain exceptional customer service standards. • Developed and implemented procedures for customer service provision to include needs… Show more • Responsible for coaching 21+ regular hourly staff while shadowing unit and collaborating with district and regional managers during the training process at a 24-hour 40 seat casual restaurant. • Maximized productivity and profits through efficient daily staff work assignments, supervision, and training while effectively resolving personnel problems to maintain exceptional customer service standards. • Developed and implemented procedures for customer service provision to include needs assessments, meeting quality standards, and evaluation of customer satisfaction. • Supported unit manager involved in strategic planning, resource allocation, human resources modeling, production methods, and coordination of people and resources. • Applied knowledge of raw materials, production processes, quality control, and cost controls to maximize effective goods distribution. • Developed processes for showing, promoting, and providing products and services while increasing customer satisfaction scores. • Ensured company’s standards are maintained and uncompromised when it comes to having a clean and safe working environment as implemented by the OSHA and the Labor Board. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭 • Spearheaded increase in daily sales from $2,900 to $3,400

• District Manager ~ 𝑃𝑜𝑠𝑖𝑡𝑖𝑜𝑛 𝑒𝑙𝑖𝑚𝑖𝑛𝑎𝑡𝑒𝑑 𝑑𝑢𝑒 𝑡𝑜 𝐶𝑜𝑣𝑖𝑑-19

  • Apr 2018 - Aug 2020

  Florida Region • Managed the full P&L and operating budgets for regional stores generating ~2.1M in revenue, leading a team of Unit Managers to navigate the challenges of Covid-19 by focusing on employee motivation and marketing strategies to control food costs and sustain sales. • Devised and implemented quality control processes, completed profit & loss analysis, prepared financial statements, collected and interpreted data, and generated management reports and action plans for continuous improvement… Show more • Managed the full P&L and operating budgets for regional stores generating ~2.1M in revenue, leading a team of Unit Managers to navigate the challenges of Covid-19 by focusing on employee motivation and marketing strategies to control food costs and sustain sales. • Devised and implemented quality control processes, completed profit & loss analysis, prepared financial statements, collected and interpreted data, and generated management reports and action plans for continuous improvement. • Partnered with local businesses to generate catering sales and led outside marketing efforts to promote the restaurant's take-out order business to supplement a decline in on-site dining. • Coordinated production and service activities between the units to ensure efficient, customer-focused service excellence. • Provided continued direction and developmental coaching for unit managers, meeting with managers to evaluate monthly P&L and develop action plans on needed areas of improvement. • Worked closely with staff during a high-stress time to increase staff satisfaction, develop training sessions, enhance employee skills and confidence in expectations, drive improved customer service and maximize productivity in keeping with sales trends. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Improved unit profits by 7% through tighter controls on overtime expenditures and inventory waste • Increased employee retention rate by 25% within the 1st year of being District Manager through management training programs, periodic performance reviews, and motivational coaching

• Unit Manager

  • Jun 2017 - Apr 2018

  Fort Pierce, Florida, United States • Oversaw the full P&L and operational activities for a 40-seat 24-hour casual dining restaurant leading daily average sales growth from $2,700 to $3,500 through targeting and recruiting new talent, ongoing staff development, and operational cost improvement strategies. • Led a team of 55+ employees by evaluating daily efficiency, KPI performance, and sales goal progression. Analyzed financial statements, tracked and documented store sales, food, operating, and payroll costs, maintained… Show more • Oversaw the full P&L and operational activities for a 40-seat 24-hour casual dining restaurant leading daily average sales growth from $2,700 to $3,500 through targeting and recruiting new talent, ongoing staff development, and operational cost improvement strategies. • Led a team of 55+ employees by evaluating daily efficiency, KPI performance, and sales goal progression. Analyzed financial statements, tracked and documented store sales, food, operating, and payroll costs, maintained payroll and operating expenses budgets, and deployed cost control initiatives to increase store profitability. • Provided daily unit evaluation and inspection, assessing the overall status of the restaurant, customer satisfaction, maintenance, and sanitation needs. • Conducted inventory audits and managing of supplies for the entire store, ensuring all food orders and supplies were sufficient for daily operations, and improved inventory management through properly forecasting operating supplies - which decreased waste. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Decreased Food cost percentage from 32% to 29.1% within 2 operating periods just after being promoted • Developed supply chain improvements, reducing monthly costs by 4%+

• Manager Trainee

  • Oct 2016 - Jun 2017

  Titusville, Florida, United States • Participated in a comprehensive 12-week paid training program that encompasses every aspect of operating a Waffle House, from waiting tables to cooking to analyzing the P&L statement. • Responsible for all positions within a 24-hour 38-seat restaurant, including managerial responsibilities, product specifications, inventory management, and food preparation. • Assisted Unit Manager with the coaching and training of ~17 employees and developed team members to reach expected performance… Show more • Participated in a comprehensive 12-week paid training program that encompasses every aspect of operating a Waffle House, from waiting tables to cooking to analyzing the P&L statement. • Responsible for all positions within a 24-hour 38-seat restaurant, including managerial responsibilities, product specifications, inventory management, and food preparation. • Assisted Unit Manager with the coaching and training of ~17 employees and developed team members to reach expected performance and certification levels required by the state. • Created monthly employee schedules, administered disciplinary action, and conducted inventory and store audits. • Cultivated rapport with vendors, corporate management, and community organizations to improve brand image and maximize revenue. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭 • Helped grow location sales from $900K to $1.4M+



Florida Health

• United States
• Government Administration
• 700 & Above Employee

• Operations Analyst (Asset Management)

  • Apr 2015 - Oct 2016

  Tallahassee, Florida Area • Responsible for asset management and distribution of hardware and software supplies from the warehouses to 12 FDOH facility locations throughout the State of Florida. • Led the procurement of commodities and services using MFMP Sourcing (eQuote) Contract Manager and participated in an Invitation to Bid (ITB) of contracted services related to health management in compliance with Florida State Statute 287.057 and Administrative Code 60A. • Worked with customers to define IT hardware and… Show more • Responsible for asset management and distribution of hardware and software supplies from the warehouses to 12 FDOH facility locations throughout the State of Florida. • Led the procurement of commodities and services using MFMP Sourcing (eQuote) Contract Manager and participated in an Invitation to Bid (ITB) of contracted services related to health management in compliance with Florida State Statute 287.057 and Administrative Code 60A. • Worked with customers to define IT hardware and software requirements, coordinate with trusted vendors, and evaluate resulting proposals to ensure customers’ needs were met in the most timely and cost-effective manner. • Communicated with vendors and internal/external customers; received and verified orders, purchased supplies, created purchase orders in MFMP, provided pricing and delivery information, monitored inventory, conducted cycle counts, and tracked activities in Excel. • Received and validated all purchases against packing slips for accuracy, sticker equipment with DS barcode stickers, and filled out an electronic copy of the DS-0584 form to show ownership of equipment, location, make, model, serial number, DS barcode, nomenclature, quantity, and cost. • Reviewed and audited payments made through State payment systems (FLAIR, MFMP, and Purchasing Card) for compliance, substantiation of artifacts, and proper general ledger distribution. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Decreased material expenses by 7% by managing tracking and supply • Saved $3M by implementing cost-saving initiatives that addressed problems Show less



Best Buy

• Retail
• 700 & Above Employee

• Connections Lead (Sales Leader)

  • Sep 2013 - Mar 2015

  • Accountable for driving sales growth within the electronics department by providing cellular / mobile device solutions that create ease and add value, ensuring customers’ end-to-end needs by leveraging all channels, including hardware, accessories, connections, content, and services. • Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close and implemented quarterly and monthly business plans for the team… Show more • Accountable for driving sales growth within the electronics department by providing cellular / mobile device solutions that create ease and add value, ensuring customers’ end-to-end needs by leveraging all channels, including hardware, accessories, connections, content, and services. • Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close and implemented quarterly and monthly business plans for the team to assist the store in exceeding KPIs and revenue goals. • Trained and led 30 mobile sales associates to achieve business goals executing initiatives selling products with multiple carriers, including AT&T, Sprint, T-Mobile, and Verizon. • Drove positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Increased average notional margins from $92/per hour to $173/per hour and won President's Club award for being # 1 sales consultant in the area with a peak Notional Margin of $250/hr • Facilitated an 18% increase in Connectivity sales over 1 year. • Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction ratings 6%. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Perishables Assistant

  • Mar 2012 - Sep 2013

• Logistics Team Member

  • Sep 2006 - Mar 2012