Experience

The Children's School
• Education Administration Programs
• 1 - 100 Employee
• System Administrator

  • May 2022 - Present


Carolina Voyager Charter School

• United States
• Education Administration Programs

• Director of IT

  • Aug 2021 - May 2022

  Assisted in the installation of IT equipment into a brand-new clinic, providing support for network setup, placing biomedical devices onto network as well as new hire onboarding process, Imaging Government Furnished Equipment, along with installing, configuring approved software applications, troubleshooting and use of data analysis techniques to coordinate customer support while ensuring complete resolution of incidents at various VA office/hospital in the North Charleston area. Providing maintenance of network closet, along with proper cable organization. Setup printers each was configured and given the proper network settings. Adding devices to a VLAN, tracing ports to network closet using a Link runner. Diagnosing and resolving problems in response to customer incidents on Service Now while providing comprehensive guidance to enhance customer knowledge to prevent problematic recurrence Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• System Administrator

  • Feb 2021 - Aug 2021

  Reporting to the Senior Information Officer, assisted with day-to-day operations, analysis, monitoring, management and incident response of the network system Analyzed the network and identified system vulnerabilities utilizing Nessus vulnerability scanner Quarantined and removed any security issues discovered and completed an incident report Under supervision, managed the ticketing system, assigned owners and priority levels and created reporting metrics Reporting to the Senior Information Officer, assisted with day-to-day operations, analysis, monitoring, management and incident response of the network system Analyzed the network and identified system vulnerabilities utilizing Nessus vulnerability scanner Quarantined and removed any security issues discovered and completed an incident report Under supervision, managed the ticketing system, assigned owners and priority levels and created reporting metrics



Reporting Xpress - An Information Automation Company (via Stem Partners)

• Cybersecurity Intern

  • May 2019 - Oct 2019

  • Reporting to the Senior Information Officer, assisted with day-to-day operations, analysis, monitoring, management and incident response of the network system • Analyzed the network and identified system vulnerabilities utilizing Nessus vulnerability scanner • Quarantined and removed any security issues discovered and completed an incident report • Under supervision, managed the ticketing system, assigned owners and priority levels and created reporting metrics • Reporting to the Senior Information Officer, assisted with day-to-day operations, analysis, monitoring, management and incident response of the network system • Analyzed the network and identified system vulnerabilities utilizing Nessus vulnerability scanner • Quarantined and removed any security issues discovered and completed an incident report • Under supervision, managed the ticketing system, assigned owners and priority levels and created reporting metrics



Offense-Defense Sports

• United States
• Spectator Sports
• 1 - 100 Employee

• IT Support Specialist Intern

  • May 2018 - Aug 2018

  • Worked under supervision of an experienced IT Support Specialist, assisted with the diagnosis, troubleshooting and resolution of desktop, server and network technical issues • Installed and oversaw all desktop issues that included printer setup and configuration • Performed quality control checks that resulted in a 15% efficiency increase; managed MySQL database • Worked under supervision of an experienced IT Support Specialist, assisted with the diagnosis, troubleshooting and resolution of desktop, server and network technical issues • Installed and oversaw all desktop issues that included printer setup and configuration • Performed quality control checks that resulted in a 15% efficiency increase; managed MySQL database