Experience

The Kitchen and Bathroom Co
• United Kingdom
• Construction
• 1 - 100 Employee
• Showroom Manager

  • Aug 2021 - Present


Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader

  • Nov 2019 - Apr 2022

• Complaint Handler

  • Sep 2017 - Nov 2019


Nationwide Building Society
• United Kingdom
• Financial Services
• 700 & Above Employee
• Personal Banking Manager

  • Jan 2017 - Sep 2017

American Express
• United States
• Financial Services
• 700 & Above Employee
• Executive Travel & Lifestyle Consultant

  • Mar 2016 - Jan 2017


Graduate Recruitment Bureau (GRB)

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Resourcer

  • Jan 2016 - Jan 2016

  I currently hold the role of Resourcer within the Rec2Rec (recruitment) team at GRB. This role involves resourcing potential candidates and placing them into graduate recruitment roles. I currently hold the role of Resourcer within the Rec2Rec (recruitment) team at GRB. This role involves resourcing potential candidates and placing them into graduate recruitment roles.

• Fraud Analyst

  • Nov 2014 - Jan 2016

  At American Express I work in the account security group and my main role is to contact our cardmembers and verify potentially fraudulent transactions. This role involves inbound and outbound calls to verify this with the cardmember and then to update their account accordingly. The role is heavily reliant on good customer service as when we are speaking to cardmembers we are representing the American Express brand. At American Express I work in the account security group and my main role is to contact our cardmembers and verify potentially fraudulent transactions. This role involves inbound and outbound calls to verify this with the cardmember and then to update their account accordingly. The role is heavily reliant on good customer service as when we are speaking to cardmembers we are representing the American Express brand.



Close Brothers Invoice Finance

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Receptionist

  • Jul 2014 - Oct 2014

  My role at Close Brothers Invoice Finance was a temporary role for 4 months to cover someone who was signed off ill. In this role I worked in a front of house role where my main tasks were to answer the telephone and direct calls using the switchboard, welcome visitors and get them to sign in and out, and also to redirect all emails to the correct party. This role is all about representing the company as a brand and ensuring that visitors first impressions are a good one. My role at Close Brothers Invoice Finance was a temporary role for 4 months to cover someone who was signed off ill. In this role I worked in a front of house role where my main tasks were to answer the telephone and direct calls using the switchboard, welcome visitors and get them to sign in and out, and also to redirect all emails to the correct party. This role is all about representing the company as a brand and ensuring that visitors first impressions are a good one.