Experience

Family and Medical Counseling Service Inc.

• United States
• Medical Practices
• 1 - 100 Employee

• Quality Improvement Coordinator

  • Apr 2013 - Present

  The Quality Improvement Coordinator works with the Chief Operating Officer to plan, organize, direct, and lead the work process of the quality improvement program. Scope of responsibly encompasses all settings of the organization. With in-depth familiarity with the strategic and quality improvement plans, the coordinator has detailed understanding and can skillfully use the techniques of system design, project management, quality improvement, outcomes measurement, and statistical analysis to meet the needs of the program. Major Responsibilities:• Oversees and monitors the development and implementation of the quality improvement program and plan; assisting managers in the identification and follow through of CQI projects and implementing CQI recommendations as required.• Supervises employees who lead or facilitate quality improvement activities, provide project management, data analysis and measurement of outcomes.• Performs under minimal supervision with accountability for specific goals/objectives, providing leadership for implementing changes targeted at systems improvement while measuring and evaluating attainment of results.• Assures the results and accomplishments of improvement activities/initiatives are documented and reported within the organization and externally as appropriate.• Extract, analyze, and report data to meet local and federal program requirements, support agency objectives and internal management decision making processes. • Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.• Implement policy and standards to meet Federally Qualified Health Centers and Patient Centered Medical Homes requirements/guidelines. Show less

• Medical Case Manager

  • Mar 2009 - Apr 2013

  • Supported case load of dually and/or triply diagnosed (substance abuse and mental health) persons infected with or affected by HIV/AIDS.• Gathered and assessed client information necessary for subsequent planning and/or intervention.• Developed, implemented, monitored, and reevaluated treatment plans to address and meet client needs. • Generated progress notes and other documentation to record actions taken to assist clients in carrying out goals set forth in their treatment plans.• Developed appropriate course of action to refer and assist clients in accessing identified resources. • Followed up and monitored clients’ progress, identifying and implementing corrective actions as needed. Show less



Delta-T Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Independent Contractor / Case Manager, Residential Aid

  • Nov 2007 - Dec 2011

  • Support case load in emergency shelter to assist them in setting goals to prevent homelessness and become self-sufficient. • Provide residential assistance to Mental Health Patients in the DC, MD and Virginia areas. • Conduct assessments and develop case plans with new and existing clients. • Generate, progress notes and other documentation and assist clients in carrying out actions and goals set forth in plans. • Monitor facilities to ensure client’s safety and protection. • Support case load in emergency shelter to assist them in setting goals to prevent homelessness and become self-sufficient. • Provide residential assistance to Mental Health Patients in the DC, MD and Virginia areas. • Conduct assessments and develop case plans with new and existing clients. • Generate, progress notes and other documentation and assist clients in carrying out actions and goals set forth in plans. • Monitor facilities to ensure client’s safety and protection.



National Association of Former Foster Care Children of America

• Case Manager, Life Skills Coordinator, Admin Assistant

  • Aug 2004 - Nov 2007

  Job Title – Case Manager / Administrative Assistant - Feb. 06 – Nov. 07• Supported case load of dually and/or triply diagnosed (substance abuse and mental health) persons and assisted them in setting and attaining goals to become independent.• Conducted initial intake and orientation sessions with new clients.• Developed and monitored case plans in collaboration with client’s Guardian and Social worker.• Accompanied clients to medical, dental, court appointments when necessary.• Maintained contact with employment and educational specialists to monitor client’s attendance and performance.• Managed District of Columbia's Statewide Automated Child Welfare System to ensure receipt of funding. • Administered and distributed allowances and petty cash • Prepared expense reimbursements for programs and executive staff.Job Title – Life Skills Coordinator / Administrative Assistant - Aug. 04 – Feb. 06• Developed Life Skills Core Curriculum and individualized plans to assist youth in successful transition.• Administered Life Skill trainings for youth and staff.• Developed system to monitor youth understanding of Life Skills.• Monitored client’s progress towards meeting Life Skill goals and provided incentives and implemented corrective actions as needed• Participated in Strategic Management Team and provided administrative support for Executive programs.• Prepared and maintained spreadsheets and presentations for Life Skills and accounting department. Show less

• Human Resources Program Assistant, Accounting Assistant

  • May 2001 - Aug 2004

  Job Title – Programs Assistant / Accounting Assistant - Dec. 03 – Aug. 04• Prepared correspondence and created tracking forms to assure submission of required information.• Implemented program policies and procedures and administered case file reviews.• Coordinated meetings and schedules.• Trained staff and assisted in assessing their performance.• Developed relationships with other agencies and programs to improve community resources.• Maintained inventory and ordered necessary office supplies for programs.• Identified, suggested, and implemented systems that will assist programs to run smoothly.Job Title – Human Resources / Programs Assistant - May 01 – Dec. 03• Implemented Human Resource policies and procedures. • Ensured the organizations compliance with rules and regulations.• Arranged and maintained a smooth flowing calendar for the Human Resource Director.• Administered reference checks and participated in the interviewing of potential employees.• Worked as a receptionist and office assistant as needed. Show less