Experience

Encompass Supply Chain Solutions, Inc.
• Accounts Payable Specialist

  • 2012 - Present


Delta Dental Insurance Co

• United States
• Insurance
• 1 - 100 Employee

• Enrollment Analyst

  • Aug 2008 - Apr 2011

  Receive and upload electronic enrollment data files for over 70% of business. Analytical thinking involving research of data errors and technical issues. Provide excellent oral and written communication to client relating enrollment data file discrepancies. Provide support to additional new client implementation. Monitor and manage e-mail inbox to service clients. Develop positive relationships with external clients. Demonstrate high standards of conduct and ethics.

• Business Analyst

  • Apr 2006 - Aug 2008

  Act as the primary liaison between new client during implementation. Review and Test created on-line accounts. Conduct daily remote web online training to new clients. Troubleshoot technical issues for clients regarding the usage of the on-line web tool. Assist in writing training documentation. Monitor and maintain e-mail inbox to service clients request. Develop positive relationships with external clients. Receiving incoming calls and calls from the customer support center regarding online support . Show less

• Receptionist

  • Jun 2004 - Apr 2006

  Provide administrative support directly to Eastern Region Sales Director and Sales Account Management Staff. Arrange travel for Sales Director and Staff. Manage Sales Director's itineary and calendar for meetings and events. Prepared Sales Memos and documents. Assist with creating sales proposals. Prepare and maintain files. Maintain inventory of Sales Promotional items and office supplies. Maintain cleanliness in the office. Greet all visitors with excellent hospitality service. Operate switchboard directing calls as needed. Show less

• Data Coordinator

  • Feb 1998 - Jun 2004

  Data Entry of personal health information Perform adds, moves, and changes of enrollment coverage for clients. Provided correspondence to client regarding missing and/or illegible data provided on enrollment forms Consistent 95% accuracy rate Maintain accurate files of enrollment forms.