General Manager

• Mar 2018 - Present

Highly experienced and dedicated restaurant general manager with a proven track record of success in managing operations, driving sales, and improving customer satisfaction. Skilled in team leadership, financial management, and inventory control with proven results in alignment with the company goals; combined with a background in psychology, enabling effective communication, motivation, and problem-solving. Additionally, a strong understanding of various social media platforms. Highly experienced and dedicated restaurant general manager with a proven track record of success in managing operations, driving sales, and improving customer satisfaction. Skilled in team leadership, financial management, and inventory control with proven results in alignment with the company goals; combined with a background in psychology, enabling effective communication, motivation, and problem-solving. Additionally, a strong understanding of various social media platforms.

• Aug 2014 - Aug 2018

• Jan 2017 - May 2017

Dining Room Server

• Jan 2011 - Jan 2013

Greeted and seated guests in a friendly and timely manner, ensuring a positive first impression. Effectively communicated daily specials, menu options, and promotions to guests, assisting with their choices. Demonstrated strong knowledge of food and beverage offerings, providing recommendations and answering inquiries. Skillfully managed multiple tables, taking orders accurately and efficiently while adhering to service standards. Collaborated with the kitchen and bar staff to ensure prompt delivery of food and beverages to guests. Maintained cleanliness and organization of the dining area, including setting up tables and clearing dishes. Proactively resolved guest concerns and complaints, ensuring their satisfaction and creating a positive dining experience. Handled payment transactions accurately and efficiently, processing cash, credit, and electronic payments. Show less