Delyshya Serafina
Sr. E-Commerce Manager | TikTok Shop at TikTok- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Bahasa Indonesia Native or bilingual proficiency
-
Chinese (Simplified) -
Topline Score
Bio
Credentials
-
IELTS 8.0
-Aug, 2012- Nov, 2024
Experience
-
TikTok
-
United States
-
Entertainment Providers
-
700 & Above Employee
-
Sr. E-Commerce Manager | TikTok Shop
-
Mar 2022 - Present
- Successful management: Active management of sellers by dissecting GMV drivers, high potentials, medium risk of violations and high risk of violations. GMV drivers and high potentials are allocated more effort in making sure activations such as mega campaign, special promotions, exclusive launch runs smoothly. Medium risk and high risk are further monitored and educated on how to navigate TikTok Shop platform better, utilize platform's existing tools efficiently and understand that violations are important to be monitored closely and assist them through each initiatives such as small-scale campaigns, affiliate projects, flash sales at shopping center, etc. - Thorough analysis and service: Provide end-to-end assistance to all managed sellers during challenging times such as violations, out-of-stock scenarios, manpower issues, etc. Helping them to understand what are the types of violations are there, how to avoid them, how to appeal, how to improve their shop's performance moving forward, and how to mitigate other scenarios in a consultant-like manner. Leverage available tools such as Livestream to drive GMV growth. Set the right amount of expectations, be genuine and consolidated at all times. - Leadership: As leader of SES growth and optimization, be as number 1 expert in SES and assist all team members through one-on-one consultation, showcasing exceptional leadership, deep understanding and expertise in the appointed area. - Support growing T3s and T4s merchants, driving GMV growth, SKU growth, future strategies for merchants in e-commerce, demonstrating excellent knowledge in e-commerce and surpassed average OKR achievement by 121%. Show less
-
-
-
Populix
-
Indonesia
-
Research
-
100 - 200 Employee
-
Business Development Manager
-
Jan 2019 - Mar 2022
Populix is a consumer insight platform that builds databases of respondents across Indonesia that help businesses, academic institutions, governments, and also non-governmental organizations get access to accurate, trustworthy, and real-time data. Clients who utilize our database can also hire us for further design, analysis, and insights services. Populix is a consumer insight platform that builds databases of respondents across Indonesia that help businesses, academic institutions, governments, and also non-governmental organizations get access to accurate, trustworthy, and real-time data. Clients who utilize our database can also hire us for further design, analysis, and insights services.
-
-
-
Quintal Indonesia
-
Indonesia
-
E-learning
-
1 - 100 Employee
-
Project Manager
-
Sep 2017 - Dec 2018
Quintal is a holistic academic portal for Indonesian K12 schools. An integration of learning management system and student information system to create an easy-to-use-all-inclusive academic portal for all. Quintal is a holistic academic portal for Indonesian K12 schools. An integration of learning management system and student information system to create an easy-to-use-all-inclusive academic portal for all.
-
-
Education
-
2012 - 2017
University of International Business and Economics
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services -
2009 - 2012
Bedok Town Secondary School Singapore
High School Diploma, High School/Secondary Diplomas and Certificates
Community
