Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Enterprise Customer Success Manager

  • May 2022 - Present

  • Managed a book of business worth $4 million ARR. Responsible for onboarding, renewals, and expansions of 60 enterprise accounts. • Achieved quarterly average of 93% GRR and 112% NRR. Responsible for sourcing $310k in expansion revenue. • Led quarterly business review presentations with C-suite. Delivered value by providing technical and strategic insights related to marketing initiatives and digital strategy. • Awarded “Most Customer Obsessed” for 2022 for contributions to customer success motion and customer advocacy. • Partnered cross-functionally with account executives and product teams to align on account strategy and exceed quota attainment. Show less



Wix

• Israel
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Apr 2021 - May 2022

  • Managed a book of business that averages $1 million in ARR. Responsible for product adoption, business health, project implementation, and retention for more than 60 named accounts. • Exceeded sales and success KPI’s by an average of 155% to goal for Q3 & Q4. KPI’s include revenue growth and adoption. • Implemented client-facing roadmaps utilizing monday.com that increased product adoption by 21%. Collaborated with product and sales teams to help build CSM pitch deck which increased Q3 goal attainment by 18%. • Modernized outreach cadences which resulted in a 33% meeting rate by using portfolio website and Vidyard. • Introduced buddy program that increased new-hire performance post-ramp up by 42%. • Nominated for a leadership development program focusing on data-driven decision-making, coaching, and strategy. Show less



monday.com

• Israel
• Software Development
• 700 & Above Employee

• Customer Success Associate

  • Jul 2020 - Apr 2021

  • Consistently ranked within the top 10% of the customer success team in NPS. • Led monthly webinars with 300+ attendees and attained a 90% satisfaction score. • Managed client implementation projects that on average increased operational effectiveness by 16%. • Active member of CS mentorship program. Onboarded new team members, and ensured long-term success through ongoing development. • Spearheaded initiatives supporting and collaborating with customer experience, sales, R&D, and channel partnership teams. • Contributor of Internal Quality team that improved IQ scores of peers by 22% through coaching and feedback sessions. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• • Oct 2016 - Jul 2020

  • Increased store revenue by 22% in 2019 by implementing new business strategies. • Conducted all hiring, training, and ongoing development for 12 employees including associate managers. • Improved B2B lead closures by 16% through account manager partnership. • Implemented process improvement procedure that innovated the customer qualification process and leads to a 21% increase in labor efficiency and sale closures. • Streamlined B2B sales for the market through a strategic partnership with account managers. Increased B2B sales 23% Show less

• • Oct 2015 - Sep 2016

• • Aug 2012 - Sep 2015