Experience

Manulife Singapore

• Singapore
• Financial Services
• 100 - 200 Employee

• Recruitment Onboarding Team Lead

  • May 2022 - Present

  - Evaluate current business processes to determine opportunities for standardization, streamlining and achieving higher efficiency - Ensure that all risk and controls arising from day-to-day operation are duly addressed and documented, including full compliance to Manulife’s policies, and obligations/commitments to regulatory bodies - Facilitates business and regulatory audits - Drives the transformation and digitization of department’s recruitment processes - Supervises the team to support the business in growing agency manpower - Works closely with stakeholders on administering the agency recruitment and licensing process - Conduct “Fit and proper” review of new financial advisors during onboarding process - Prepare analysis reports on recruitment and new advisor’s performance - Manages the relationship with Agency leaders and improve service standard - Support in system enhancements and User Acceptance Testing Show less



One North Consulting

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst

  • Jun 2021 - Mar 2022

  - Manage project initiatives - Defining project scope with business users - Review functional specifications - Translate business requirements into solutions - Prepare solution documents - Leading testing activities - Manage project initiatives - Defining project scope with business users - Review functional specifications - Translate business requirements into solutions - Prepare solution documents - Leading testing activities



GREAT EASTERN

• Singapore
• Insurance
• 700 & Above Employee

• Senior Business Analyst

  • Feb 2019 - May 2021

  Product Manager for Leads and Activity Management Platform, GreatPlanner• Ownership to analyze digital analytics data and conduct life planners’ survey to understand pain points and enhance the system to improve adoption rate• Engage agency groups and conduct training sessions on App usage• To facilitate and gather requirements for all enhancements• To facilitate users to consider multiple scenarios so that requirements are writtenclearly to reduce the risk of gaps• To manage and conduct UAT testing for all releases• To ensure respective module owners test plan and test cases are adequatelyplanned to cover multiple scenarios to reduce risk of gaps• To manage development vendors and testing teams to ensure products aredeveloped and deployed as planned• To implement enhancement to increase take-up rates to 100%• Work with various business units such as DMD Onboarding team, CFE Trainers tocraft appropriate SOP and training materials to ensure new reps have downloaded the app and are trained in using it. Show less

• Business Analyst

  • Nov 2017 - Feb 2019

  Migration of mobile point of sale system, GreatAdvice• Manage the migration of POS system from a browser/laptop windows based application to an iOS iPad based application.• Ensure successful development & implementation of the module• Preparation of pre-requisite workshop material• Define business requirements and business process flow (in compliance with industryguidelines, rules & regulations for respective module)• Define data and business validation rules• Review and endorse configuration templates and wireframes (to proceed with build)• Decision maker for respective modules• Manage and conduct MPOS UAT for the following modules and production healthcheck after implementation according to project timeline:I. Back Office(BO) functions such as BO user, Workflow, Rep Management,Reports, Inquiries & Security/Data retention settingsII. Navigation Flow & Version ControlIII. Login, Dashboard & My Profile• Successful deployment & implementation of MPOS (Phase 1) within 10 months.• Coordinated with various stakeholders (e.g. CFE, NBU, Product, Actuarial, DMD, CS,Marketing and SAEI) to submit their requirements by the respective due dates.• Performed UAT testing on modules e.g. Backoffice functions, navigation flow, versioncontrol, login, dashboard & My Profile and signed off by the due dates.• Performed UAT testing on Customer Management, Proposal Management, A&H Proposal submissions and also End to End submission flow from FLP > PIPS >Proposal.• Review requirements, validations and wireframes for Backoffice, navigation, login &Dashboard, Customer Management, Proposal Management modules.• Worked with Legal, NBU and HKS to compile and review the requirements for 1-signature eConfirmation form. Show less

• Business Analyst

  • Aug 2016 - Nov 2017

  Maintenance of web-based and desktop application point of sale system, SynerGE• Coordinate the delivery of key initiatives/enhancements in accordance to approved timelines for the mobile point of sale system, SynerGE• To ensure the smooth day-to-day operations of key systems• Conducting UAT and production health check after implementation according tothese delivery dates from project schedule• Understanding and manage internal/external stakeholders expectations whensubmitting new requirements for application enhancement• Analyze requirements submitted for each of the releases to ensure that therequirements are sound and deliverable• Work with internal stakeholders closely to minimize requirement gaps• Work with IT to ensure that new product implementation and enhancement aredelivered as per requirement Show less



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Executive

  • Oct 2014 - Aug 2016

  Project Management, Strategic ProjectsExecutive (Oct 2014 - Current)Project Management support / User Business Analyst• Data Mart Migration – work with IT to set up a Data Mart for Operations to be self-sufficient on data extractions- Testing of data integrity after data migration- Testing of data integrity upon unique transactions- Liaise with vendor to provide training for users• Change of policy delivery method for brokers• Work with IT to add a new online report for Dealer firms to manage their agents’ sales Testing (UAT)• Receipt of IPad imaging for Bancassurance online submission• Revamped letters upload onto Aviva Online portal for agents Show less

• Executive

  • Nov 2012 - Sep 2014

  Systems Thinking (Process and Customer Experience Improvement)Executive (Nov 2012 – Sep 2014)• Mining of data to provide insights for leadership management to make decisions on Systems Thinking interventions• Significant improvements have been made to the system in terms of turn-around times, Net Promoter Score, Employee Satisfaction, reduction in call volumes• Providing Statistical Process Control charts (WinChart) and analysis for leaders to understand the capability of the systems• Supporting teams of other areas in data analysis, statistical control charts interpretation in Systems Thinking intervention• Preparation of PowerPoint training slides for leadership training and presentation of case studies to allow leaders to understand the issues at a customer level• Providing training to Operations staffs on Systems Thinking methodology• Invited to be in the Customer Experience Board as the only executive – team of Senior Leadership Team members, Head-of-Depts., Managers and a consultant - driving strategic customer agendas• Went through Customer Journey Mapping (CJM) workshop to understand the customer journey in greater depth• Worked with Legal and Compliance, Risk and Audit teams to ensure processes and interventions are in accordance to the local laws and risk appetite of the company.• Worked with various staffs and leaders from other departments e.g. Operations, Finance, HR, Marketing and IT during the course of Systems Thinking Show less

• Executive

  • Feb 2012 - Oct 2012

  New Business Issuance,Executive (Feb 2012 - Oct 2012)• Manage daily operations for Individual Health New Business Issuance• Handle enquiries and complaints through common mailbox• Ensure that risks taken in own areas of work are controlled within approved limits.• Manage daily operations for Individual Life New Business Issuance.• Handle complaints pertaining to transactions for Individual Life New Business Issuance.• Ensure compliance with the relevant business standards.• Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management• Ensure Certification of all staff in compliance with regulations.• Manage the risk of non-compliant, misleading or misrepresentation information given or transactions done by staff Achievements/Extra-Curricular• Caught in the Act 2013 for exemplary work• Caught in the Act 2015 for improving customer experiences• Idea achieved Top 10 for Aviva Customer Cup 2014• Idea achieved Top 4 for Aviva True Customer Composite Challenge• Champion for staff engagement activity - Netball Show less



Thermofrost Metal Engineering Pte Ltd

• Singapore

• Assistant sales engineer

  • Jul 2011 - Jan 2012

  Assistant Sales Engineer • Increase sales volume by creating awareness of the company to potential clients • Co-ordinating sales projects • Preparing engineering drawings and reports • Providing technical assistance and support to current and prospective clients Assistant Sales Engineer • Increase sales volume by creating awareness of the company to potential clients • Co-ordinating sales projects • Preparing engineering drawings and reports • Providing technical assistance and support to current and prospective clients



Rainbow Centre

• Singapore
• Non-profit Organizations
• 200 - 300 Employee

• Developmentalist (Special Education Teacher)

  • Sep 2008 - Jun 2011

  • Provide support and cooperate with parents in enabling a conducive and supportive environment for the students to progress well. • Provide structured teaching to children with autism and work towards their achieving independence. • Chairman of ‘RCYPS Showtime’ 2009: In charge of organising a monthly event for the students to gain exposure to performing in front of crowds and also for other students to be able to experience a concert-liked performance setting. • Member of Sports and CCA committee: In charge of aliasing with vendors that provide the students with various exposure in sports such as ‘Kangoo Jump’, ‘Gymnastics’, ‘Cycling’, ‘Boulder Climbing’ and ‘Swimming’. • Member of Fundraising, Assembly and National Day committees. • Member of Club 501 – a group dedicated to welfare of employees in the organization. Duties include organizing events such as ‘Amazing Race’, Dinner & Dance, Movie treats & other fun activities. Show less