Experience

HelloTeams

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Jun 2021 - Present



PingCo

• Australia
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • Jun 2021 - Present



Optus Business Centre Richmond

• Senior Account Manager Business

  • Apr 2018 - Jun 2021

  Manage SMB accounts



AGPAL & QIP

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Manager Health and Human Services

  • Nov 2017 - Apr 2018



Intimo Lingerie

• Australia
• Manufacturing
• 100 - 200 Employee

• Wardrobe Stylist

  • Nov 2016 - Mar 2018

  Specialising in personal fittings, group fittings, styling sessions, fund raisers, pop up boutiques and anything Intimo.



Acquire Learning

• Education Management
• 100 - 200 Employee

• Team Leader - Retention

  • Jun 2015 - Oct 2015

  • Communicate clear instructions to the team• Provide any training that the team or any team member may need• Set realistic KPI’s and deliver to the team• Set bonus structure and incentives for each month• Monitor team participation and daily reporting on their KPI’s• Distribute reports to the General Manager of Inbound sales and Retention• Develop a strategy the team will use to reach it’s goal• Ensure the team are providing quality and compliance customer service• Conduct one on ones to discuss individual results and offer any assistance• Listen to team members feedback• Conduct morning meetings with the team• Create reports to update the business on the teams progress

• Retention Specialist

  • Dec 2014 - May 2015

  • Maintain up-to-date CRM daily activity• Develop new strategies for customer retention activities. • Provide excellent quality and compliance customer services and ensure customer satisfaction.• Build positive working relationships with customers for repeat businesses.• Respond to customer queries and address service complaints in a timely manner.• Assist with implementing team incentives • Assist with team procedures and processes



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Business Sales Executive

  • Dec 2012 - May 2013

  • Identifying opportunities with new and existing clients• Preparing, presenting and proposing to potential clients• Following up new business opportunities• Maintain up-to-date CRM • Overseeing the development of marketing literature• Providing management with feedback



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Jun 2008 - Nov 2012

  Responsibilities and Key Accountabilities of an Account Manager consist of retaining existing Vodafone Business Customers and identifying opportunities within a set portfolio to increase revenue through implementing new solutions, while strategically retaining customers with vigour. Achievements from this period:• Retention KPI’s consistently achieved by building strong relationships across different levels of a customers’ business. Average customer retention rate is over 99%.• Constantly over achieve growth KPIs’, by implementing innovative data solutions and consolidating services from competitors onto the Vodafone network. 149% achieved of 2008/2009 target.139% achieved of 2009/2010 target114% achieved of 2011/2012 target• Built relationships with key stakeholders in Vodafone, such bids and tenders team, product owners and business partners of Vodafone.• Successfully created and presented proposals at executive level.• Always approachable to assist with enquiries and advice within all teams / channels in Vodafone.• Customer base consisted of some high profile accounts such as Collingwood Football Club, Essendon Football Club, Geelong Football Club and North Melbourne Football club.Managed to grow the Essendon Football Club by 40% in 8 months. 2010• Rolled out a Real Time Business strategy for the North Melbourne Football Club, Consisting of 70 tablets and data solutions, improving productivity within the Club. 2011High Achievements:-Won Quarter 2 2012 National award for highest sales and retention achiever-Won yearly National award 2010 for highest sales and retention achiever-Won Quarter 4 National award 2009 for highest sales and retention achieverRecommend Sandra's work at Vodafone Hutchison Australia (VHA)



Bartercard UK

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Account Manager / Team Leader

  • May 2000 - May 2008

  -Managed a team of 6 Account Managers-Managed team performance-Setting Key Performance Indicators for the team-Managed recruitment campaigns, including Induction and OH&S.-Develop market strategies and monitoring growth and profitability of the branch-Managed client portfolio of 140 clients, including Australia’s Premier Sporting clubs-Provided sound advice to major clients on application of tools and sourcing trading opportunities for effective outcomes -Produced monthly reports and reporting to Brokerage Manager-Resolved major client disputesAchievements:2004 - 2005 National award for top 10 highest sales and retention achiever.



Rae's Academy of Modern Singing

• Music Teacher

  • Jun 1997 - Sep 1999

  -Piano and singing tutoring up to 40 pupils-Dealing with children and adults aged between 5 -45 years of age-Filing and bookkeeping-Interviewing parents and students-Choreographed annual shows