Senior Business Systems Analyst

• Feb 2022 - Present

Manager, Insurance Analytics

• Nov 2020 - Mar 2022

- Oversee a portfolio of Insurance Analytics solutions projects as a Senior Analytics Specialist, including project management, data extraction/ analysis/ summary, change requests, and solutions development.- Work directly with clients to obtain requirements/ specifications, clarify requests/ priorities, and develop risk assessment/ mitigation strategies. Successfully translate in-depth technical information into value-driven solutions for each client while facilitating decision-making and approvals.- Review data quality and liaise with clients/ internal team members to verify information. Develop and recommend strategies for process improvement in data management/ governance, error identification, quality control for software development, and analytics techniques.- Manage a team of Business Analysts, Business Analytics Specialists, and Programmers, including employee training/ mentorship, performance management, and evaluation. Complete weekly and monthly project reviews to manage project risks and improve the project workflow. Show less

Senior Business Analytics Specialist

• Jun 2013 - Nov 2020

- Developed Qlik View and Qlik Sense applications according to client requirements, including server setup and Qlik product installation/ data connections. - Implemented quality assurance solutions to validate, test, and maintain Business Intelligence Applications. - Led the end-to-end project delivery of Business Intelligence solutions with a focus on Property and Casualty insurance. Conducted project requirements gathering, data analysis, ETL, client meetings/ presentations, and reporting/ feedback implementation. - Fulfilled the role of project manager and client liaison for large projects with a project team. Delivered client reporting solutions according to the Dashboard, Analysis, Reporting (DAR) methodology. - Contributed to a collaborative, high-performing team to meet objectives and deadlines according to client specifications. Ensured compliance with all corporate standards for communications, data management, and documentation. Show less

Software Engineer

• Feb 2011 - Jun 2013

- Led software design, analysis, testing, and implementation of Search Engine Optimization software features. Conducted requirements gathering, project planning, and project reporting. - Defined requirements for workflow automation and executed acceptance tests for approved workflows. Built various testing solutions to ensure code quality, stability, and reusability. - Worked directly with the Product Manager to define accurate project requirements and align project plans to the broader priorities of the Product Team. - Successfully translated client-submitted use cases, reviews, and data insights into project plans for new features. Researched emerging industry technologies to align improvement strategies with current trends. Show less

Professional Services Software Engineer

• May 2008 - Mar 2011

- Managed a portfolio of solutions development projects for content management, including client relations/ communications and deadline management. Developed custom applications for email marketing, among others. - Managed a portfolio of solutions development projects for content management, including client relations/ communications and deadline management. Developed custom applications for email marketing, among others.

Intermediate Programmer

• Jun 2007 - May 2008

- Developed and improved testing solutions to authenticate programs/ functions. Installed and configured various software and applications, including Java solutions, Liferay, Alfresco, Linux, JBoss, Oracle9i, and 10G Clients. - Developed and improved testing solutions to authenticate programs/ functions. Installed and configured various software and applications, including Java solutions, Liferay, Alfresco, Linux, JBoss, Oracle9i, and 10G Clients.