Professional Travel Advisor

• Nov 2018 - Present

Collaborating with Members and Non-Members to find the perfect travel plans....even when the travel world, is not perfect. Collaborating with Members and Non-Members to find the perfect travel plans....even when the travel world, is not perfect.

Client Manager

• Sep 2016 - Sep 2018

Supervisor/Professional Travel Advisor

• Jul 2013 - May 2016

Provide front line customer service to all potential clients that come into the storeCurrently I am running the Rothesay location as an interim Supervisor/Professional Travel AdvisorBalancing quotes, sales, office procedures while always looking to build and expand my clienteleAlways ensuring the customer knows coverages of travel insurance before trip commencesProven sales skills have been achieved as well as personal discovery and perfecting the sales processUse of Sabre, Client base, IgoInsured Manulife and all major Tour Operator websitesEnsuring accuracy at all times while booking and quoting vacation packages for clientsCurrent customers and previous co-workers will confirm that my work is impeccable and I strive for the best everydayPerformed several interviews and have had experience in a manager role

Travel Counsellor

• Jul 2012 - Jul 2013

Helped American Express clients book International trips. Provide detail advice to customers on destinations they are interested in visiting including travel requirements, travel alerts, local customs and popular tourist destinations worldwideSubmit itineraries to customer by deadline with all research for full tripEnsure that all bookings made in Sabre and other American Express vendors are performed accuratelyIn constant contact with airlines and hotels to plan business trips, Foreign Independent Trips, All Inclusive family and couple vacations and adult vacations to the Caribbean and Las Vegas.Worldwide bookings, including properties that are not included in GDS, contact through phone and email would be necessaryFollow up with vendors for customer complaints or refundsEnsure to up sell and cross sell when the opportunity is presentThorough customer follow up to ensure vacation went greatCall Centre environment

Call Center Representative

• Nov 2011 - Jun 2012

Completing service and supply tickets, accepting inbound calls and emails. Completing service and supply tickets, accepting inbound calls and emails.

Sales Support

• Feb 2011 - Oct 2011

Provide support to Account Managers in meeting customer’s requirementsContinuously in direct contact with Quality Assurance to resolve customer complaints, returns & discrepancies in invoices and pricingEnter customer orders and quotes into in house computer systemIn constant contact with vendors to obtain pricing and delivery timesAssist in general clerical tasks such as correspondence, typing & filingIn depth research performed on a regular basis to ensure the customer always receives what they order in a timely fashionUse of in house computer systemUse of research skills in constant use to locate missing shipments and delivery datesLeft Power and Telephone Supply to move to New Brunswick

Receptionist

• Nov 2009 - Feb 2011

Handled reception e-mails, general inquiries, internal e-mails, seat selectionsUsed multi-line telephone system to direct calls and assist with questions regarding E documents and ticketingProcessed seat selections for Skyservice and Sun Wing airline flightsIn constant contact with Skyservice for payment of seat selectionsForwarded sales forecasts and recaps to hotels and airlinesSunwing had taken over Signature vacation and contract was not renewed Handled reception e-mails, general inquiries, internal e-mails, seat selectionsUsed multi-line telephone system to direct calls and assist with questions regarding E documents and ticketingProcessed seat selections for Skyservice and Sun Wing airline flightsIn constant contact with Skyservice for payment of seat selectionsForwarded sales forecasts and recaps to hotels and airlinesSunwing had taken over Signature vacation and contract was not renewed

Sales Representative

• 2008 - 2009

Greeted and assisted customers in their bedding and bath needsRecommend the most up to date color scheme and trends for bedding and bathMerchandised front display windows on a weekly basis to display new beddingCounted monies and reconciled financial balances at end of the dayAccepted payment for purchasesSorted weekly stock and ensured all was received from head officeLeft Beddington’s to explore a career in the Tourism Industry Greeted and assisted customers in their bedding and bath needsRecommend the most up to date color scheme and trends for bedding and bathMerchandised front display windows on a weekly basis to display new beddingCounted monies and reconciled financial balances at end of the dayAccepted payment for purchasesSorted weekly stock and ensured all was received from head officeLeft Beddington’s to explore a career in the Tourism Industry

Weight Loss Counsellor

• 2006 - 2008

Answered telephone inquiries and set up appointments for counselorsMet with walk-in clients to explain and enroll customers into the programs with LA Weight Loss products to assist with weight lossMotivated, one on one coached and provided exceptional service to clients to achieve their weight loss goalsReviewed food diaries and provided suggestions to help success until the next visitExcelled at meeting individual and team sales targetsCompany closed Answered telephone inquiries and set up appointments for counselorsMet with walk-in clients to explain and enroll customers into the programs with LA Weight Loss products to assist with weight lossMotivated, one on one coached and provided exceptional service to clients to achieve their weight loss goalsReviewed food diaries and provided suggestions to help success until the next visitExcelled at meeting individual and team sales targetsCompany closed

Front Desk Receptionist

• 2000 - 2005

Delivered excellent customer service as a front-line workerAnswered telephone inquiries, directed calls and took messagesCollected all financial transactions for staff members, answered billing questionsAssisted in other areas of the gym as needed Delivered excellent customer service as a front-line workerAnswered telephone inquiries, directed calls and took messagesCollected all financial transactions for staff members, answered billing questionsAssisted in other areas of the gym as needed