Delores Clarke
Aftercare Manager at Ballymore- Claim this Profile
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Bio
Credentials
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Level 1 Thermographer
ITCMay, 2015- Sep, 2024
Experience
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Ballymore
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Real Estate
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300 - 400 Employee
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Aftercare Manager
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Aug 2016 - Present
I am currently managing phase 1 defects on Ballymore’s London City Island, a mixed residential and commercial development. I work closely with contractors and other stakeholders to resolve defects within set KPIs (90% currently) and use specialist software to track progress and report on lessons learned. I act as a mentor to colleagues new to the industry and the role. I am currently managing phase 1 defects on Ballymore’s London City Island, a mixed residential and commercial development. I work closely with contractors and other stakeholders to resolve defects within set KPIs (90% currently) and use specialist software to track progress and report on lessons learned. I act as a mentor to colleagues new to the industry and the role.
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Vision Homes
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India
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Architecture and Planning
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1 - 100 Employee
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Customer Care Manager
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May 2016 - Aug 2016
As Customer Care Manager for Vision Homes, I worked on smaller scale residential projects for mainly private clients. This role involved managing defects and liaising with homeowners, managing and monitoring the performance of contractors and finding resolution for NHBC claims. As Customer Care Manager for Vision Homes, I worked on smaller scale residential projects for mainly private clients. This role involved managing defects and liaising with homeowners, managing and monitoring the performance of contractors and finding resolution for NHBC claims.
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Kier Group
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United Kingdom
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Construction
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700 & Above Employee
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Aftercare Manager
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Apr 2014 - Oct 2015
Kier Group plc is a leading property, residential, construction and services group which invests in, builds, maintains and renews the places where we work, live and play. Working for the Kier Group offered me an opportunity to work on a wide range of building types and functions including health, residential, educational and commercial projects, often under pressure. As an Aftercare Manager, I worked as part of a team, resolving often complex latent defects, monitoring subcontractors performance and reporting on progress to our clients. In 2015 the Aftercare team London won a Health and Safety Performance Award.
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Osborne
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United Kingdom
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Construction
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300 - 400 Employee
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Customer Service Manager
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Mar 2005 - Apr 2014
Osborne is a leading solutions provider for the built environment, creating exceptional assets, places and spaces. In my role as the sole Aftercare Manager for London, I provided a one-stop service for several Housing Associations on contracts worth around £120 million. My responsibilities were the management and resolution of post-completion defects, supervising and coordinating specialist subcontractors and liaising with a wide range of stakeholders. Customer satisfaction surveys undertaken by our client revealed an average score of 7 out of 9 during my time.
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Education
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City and East London College
City and Guilds, Furniture and Crafts -
Lambeth College
City and Guilds, Carpentry and Joinery
Community
