Experience

America's Health Insurance Plans (AHIP)

• Manager, Conference Operations and Customer Experience

  • Jul 2019 - Present

  Resolved customer issuesAssist with on-site registrationResponded to inquiries and issuesAssist with Executive Leadership ProgramProcess registrant refunds and credit letters Update registrations and payment in AventriClean up and maintain membership data as in iMISProcessed over 400 incoming registrant records within iMISConducted customer service surveys using Survey MonkeyCreated action plan to follow up with registrants who do not have a hotel room to… Resolved customer issuesAssist with on-site registrationResponded to inquiries and issuesAssist with Executive Leadership ProgramProcess registrant refunds and credit letters Update registrations and payment in AventriClean up and maintain membership data as in iMISProcessed over 400 incoming registrant records within iMISConducted customer service surveys using Survey MonkeyCreated action plan to follow up with registrants who do not have a hotel room to prevent attritionRun reports using access for various department team members to track various registration patternsGenerate and send follow up email to former and potential registrants to increase registration numbers Show more Show less



Holland & Knight LLP

• Marketing Assistant

  • Dec 2016 - Dec 2018

  Supported Practice Development Manager with all day-to day marketing tasksAttended practice group meetings in order to help identify new business development opportunitiesGenerated business development pitches, proposals and presentationsWorked with events team to coordinate, plan and execute client eventsCreated and edited integration plans for lateral partners pertaining to cross-selling opportunitiesGathered and coordinated promotional materials for attorney… Supported Practice Development Manager with all day-to day marketing tasksAttended practice group meetings in order to help identify new business development opportunitiesGenerated business development pitches, proposals and presentationsWorked with events team to coordinate, plan and execute client eventsCreated and edited integration plans for lateral partners pertaining to cross-selling opportunitiesGathered and coordinated promotional materials for attorney conferencesHighlighted and notified section of major website analytic achievementsGenerated content for posting on social media platforms, intranet, and external siteWorked with creative team to produce e-vites, posters, infographics, show sheets, ads, etc.Collected and compiled information for legal awards submissions such as Chambers, Legal 500 andLaw360Processed departmental check request payments for various marketing expenses Show more Show less



Holland & Knight LLP

• Guest Services Specialist

  • May 2014 - 20162 years

  Process vendor invoicesProcess all incoming event request formsTrack and maintain liquor and pantry inventory Fill in at the front desk whenever needed for DC & VA officeAssist accounting department with any invoice discrepanciesPlace food orders for various sized meetings using Seamless for DC and VA officeTrack monthly cost of ordering event supplies in order to maintain department budget.Update and maintain conference room schedules using Event Management System… Process vendor invoicesProcess all incoming event request formsTrack and maintain liquor and pantry inventory Fill in at the front desk whenever needed for DC & VA officeAssist accounting department with any invoice discrepanciesPlace food orders for various sized meetings using Seamless for DC and VA officeTrack monthly cost of ordering event supplies in order to maintain department budget.Update and maintain conference room schedules using Event Management System (EMS) Assist catering with set up and tear down of day to day meeting as well as receptions for DC & VA officeDesign menus from various vendors to meet meeting and reception logistical, aesthetic and financial goals Review logistics with caterers and vendors to ensure that all desires are met and are within budgetConsult with clients, attorneys, IT, office services, and marketing department to finalize and execute meeting and reception logisticsReport to and support Guest Services Coordinator with event logistics, room request and various administrative tasks Show more Show less



AEIO, LLC

• Administrative Assistant

  • Jan 2013 - May 2014

  Coordinate event activities, participants, sponsors and vendors to ensure client expectations are exceeded, deadlines are met and business goals are achievedConsult with clients to determine and outline objectives and requirements for events, work with internal and external personnel and vendors to ensure expectations are met and budgets are adhered toSchedule meetings and implement project plans to manage internal and external resources efficiently and effectivelyOversee and train… Coordinate event activities, participants, sponsors and vendors to ensure client expectations are exceeded, deadlines are met and business goals are achievedConsult with clients to determine and outline objectives and requirements for events, work with internal and external personnel and vendors to ensure expectations are met and budgets are adhered toSchedule meetings and implement project plans to manage internal and external resources efficiently and effectivelyOversee and train temporary staff on company protocols, customer service and event proceduresDevelop and oversee documents and reports that support all facets of the event life cycle – from the initial registration documents to event feedback surveys Implement quality control mechanisms by auditing all vendor samples and meeting materials prior to presenting them to clientsResearch potential solutions to client request and make recommendations that align with overall objectives Utilize CVent to facilitate event activities such as running reports, processing participant registration and paymentPlan events of varying sizes and complexity ranging from small meetings to 700+ attendees Show more Show less



Kohl's Department Stores

• Customer Service Representative

  • Oct 2012 - Mar 2013

  Assisted customers with their purchases, followed up with customers to ensure their satisfaction and took action to correct any problemsEnsured stock level was rotated regularly and merchandise was organized and displayed to maximize sales Maintained a safe and secure working area for employees and customers by ensuring aisles were clear of clutter



LS Productions 2010

• Intern

  • Jul 2010 - Oct 2012

  Maintained company website and supported the companies social media strategyResearched potential client's usage of social media websites Edited audio from various radio interviews



McCaibe Weisberg and Conway

• File Clerk

  • Oct 2011 - Apr 2012

  Resolved discrepancies in data between company systems and inventory and corrected breakdowns in the processesMaintained records, created and implemented systems to track incoming and outgoing filesUploaded documents into company database and responded to file request within the allotted narrow timeframes



Capital University Capital Center 2008 - 2011

• Building Supervisor

  • Aug 2008 - May 2011

  Issued identification cardsMaintained building securityPerformed scheduled security checks around the facilityManaged front desk employeesHandled I.D. badge distributionAssisted with athletic, campus, and community events hosted in the building



Maryland National Capital Park and Planning Commission

• Camp Counselor

  • May 2008 - Aug 2008

  Planned and maintained weekly scheduleSupervised children throughout their daily activitiesReported child's behavior and activities of the day to parents during pick-up



Capital University Capital Center

• Front Desk Associate

  • Aug 2007 - May 2008

  Set up for eventsChecked Identification cardsAssisted building supervisor during major eventsMonitored usage of the facility and reported to Assistant Athletic Director



Target

• Customer Service Representative

  • Jan 2007 - Jan 2008

  cash out customersProvided front end customer service