DéLon Isom, Ph.D. , NCSP
Chief Strategy Officer (CSO)- Clinical Programming at The Brookline Center for Community Mental Health- Claim this Profile
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Bio
Credentials
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Prosci® Certified Change Practitioner
ProsciApr, 2023- Sep, 2024 -
Foundations of User Experience (UX) Design
GoogleDec, 2022- Sep, 2024 -
Learning Program Management
LinkedInMar, 2021- Sep, 2024 -
National Certified School Psychologist (NCSP)
National Association of School PsychologistsJul, 2019- Sep, 2024
Experience
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The Brookline Center for Community Mental Health
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United States
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Mental Health Care
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1 - 100 Employee
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Chief Strategy Officer (CSO)- Clinical Programming
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2021 - Present
•Headed cross-functional collaboration partnering closely with the CEO, Centers of Excellence, and Board of Directors to steer a team of 13 senior managers, ensuring strategic alignment of HR initiatives with $14M in business strategy objectives (20+workstreams) •Facilitated ecosystem redesign, revamped workflows, and orchestrated the first SOP optimizing operations and increasing staff productivity by 50% •Drove a 16% YOY growth by leveraging data analytics to define performance metrics via workforce surveys, skills assessments, dashboards, and balance sheets to enhance revenue streams, engage strategic workforce and compensation planning •Scaled in-house learning solutions (e.g., e-learning, in-service training, Sharepoint, brochures, drop-in space, etc.) and co-created development curriculums promoting leadership effectiveness, individual development, and succession planning which reduced staff attrition by 10% •Led the alignment of HR strategy using external benchmarking, ensuring optimal resource allocation and operational efficiency; eliminating a 600+ waitlist backlog within 6 mos. and a seven-figure organizational deficit •Spearheaded DEI recruiting targets and consulted across departments on issues of diversity to interpret employment law, resulting in an 18% surge in diverse hires. Supervised ERG groups and collaborated with senior leaders to launch language equity initiatives •Designed and chaired ACCESS ( A collaborative community exploring strategies and solutions), a cross-functional strategy committee composed of middle maneuvers and senior leaders aimed at aligning operating principles with company growth objectives •Maintained executive communications between department heads, medical staff, and governing boards by attending board meetings and synchronizing business operations and philanthropy Show less
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Association of State & Provincial Psychology Boards (ASPPB)
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United States
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Non-profit Organizations
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1 - 100 Employee
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Examination Stakeholder Technical Advisory Board Member
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Mar 2021 - Present
•Guide strategy consulting for C-level, reducing assessment bias and improving diversity initiatives in North America •Conducted internal research to pinpoint emerging trends in learning and skill development, informing people development, policy improvement, data governance, and instructional design for the psychology licensure examination •Addressed workforce and training inquiries, leveraging data analytics and industry trends to design and complete validation studies and deliver informed, evidence-based responses and recommendations Show less
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Principal Chief Executive Officer/Lead Consultant
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2018 - Present
•Architected digital transformation projects, including a $6M state-funded telehealth initiative for rural and minoritized populations (RFP); partnered with several agencies to train practitioners and utilized geomapping to expand access and determine appropriate service areas • Expertly crafted diversity talent strategies for a global pharmaceutical sales entity, emphasizing GTM strategy and territory optimization; highlighted and coached senior leaders on integrating diversity into day-to-day and aligning internal practices with DEI efforts • Provide operational support for C-level regulatory professionals, enhancing talent assessment strategies, policy improvement, data governance and ethical decision making •Championed thought leadership through 50+ publications, podcasts, and speaking engagements on key industry topics such as change management, DEIB, well-being, psychological assessment and innovation •Perform comprehensive specialty assessments and designs learning environments that guarantee equal access to general education and reasonable accommodations in accordance with ADA. Contracted with educational settings to provide assessment and recommendations for student retention Show less
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Education
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Howard University
Doctor of Philosophy (PhD), School Psychology -
Texas A&M University
Bachelor of Science (BS), Psychology -
University of Maryland
Educational Assessment, Testing, and Measurement
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