Delna D Dsouza
Client Case Spcialist at YAXIS MIDDLE EAST DMCC- Claim this Profile
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Bio
Credentials
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Marketing During a Crisis
LinkedInJul, 2020- Sep, 2024 -
PowerPoint: Designing Better Slides
LinkedInJul, 2020- Sep, 2024 -
Content Marketing for social media
LinkedInJun, 2020- Sep, 2024 -
Create A Brand Strategy
LinkedInJun, 2020- Sep, 2024 -
Leading a Marketing Team
LinkedInJun, 2020- Sep, 2024 -
Online Marketing Foundations
LinkedInJun, 2020- Sep, 2024
Experience
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YAXIS MIDDLE EAST DMCC
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United Arab Emirates
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Legal Services
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1 - 100 Employee
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Client Case Spcialist
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Mar 2021 - Present
• Possess extensive knowledge about the green card & immigration processes to manage communication channels and address immigration queries by providing complete information to the customer • Collaborating with foreign nationals for immigrant & non-immigrant visas to gain an understanding of the ever-changing laws & policies and hence resolve routine & non-routine questions • Managing public access files to document various immigration policies & procedures to ensure compliance with the newest changes & company policies • Educating the managers on complex nuances pertaining to foreign nationals to support the proposed solutions to meet individual as well as business needs • Recognizing potential issues & concerns and escalating the matters to the management to resolve the issues immediately & effectively reducing barriers • Liaising with several immigration candidates to explain the immigration policies & laws, community resources, & alternative options for various needs, answer their queries, & resolve any issues they face to provide a high level of service & consultation to all customers • Comprehending the visa rules & regulations to adhere to the Department of Labor & Department of State standards and explaining the same to various coworkers and public & private agencies Show less
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Innov8 Digital DWC LLC
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development and Marketing Specialist
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May 2019 - Apr 2021
Drive successful process improvement and new controls that eliminated deficiencies leading to successful sales operations. Strong Operational process improvement through effective cost reduction, tactical planning and resultant profit growth strategies. Promote and demonstrate the value of Digital Marketing and advertising (Lead Generation, SEO, SEM, Display Advertising, Social Media, Website Design, Web Traffic, Mobile Advertising, motion graphic video marketing, website solutions etc) to generate new business within the client's market. Conducting marketing research in the industry and having full analysis on monthly basis and assessing market competition by comparing the company's product to competitors' products. • In-Stock: Work closely with the ISM team to ensure in-stock metrics are achieved. Create weekly buying plans by sending RFQs to vendors, evaluating vendor's cost, performing price-margin analysis, and negotiating with vendors to achieve optimal cost. • Vendor Management: Improve working relationships with vendors (day-to-day communication, collaboration, issue resolution) and drive continuous improvements in vendor performance. • Merchandising: Partner with merchandizer to plan, create, and execute marketing initiatives to drive glance views on key products. Organize and maintain a merchandising calendar for gateway and category landing pages to increase product visibility. Facilitate successful new product launches through collaboration with vendors and merchandising teams. • Pricing: Evaluate price competitiveness by analyzing internal and external competitor pricing. Continually optimize pricing to maximize profitability. • Catalogue Optimization: Ownership of listings and data quality. Identify opportunities to optimize listings to generate higher glance views and conversion. Show less
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PRO Desk
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United Arab Emirates
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Legal Services
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Sales Associate
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Jul 2018 - May 2019
Preparing Quotation, Invoice, Maintain the Customer SOA, Live chat and sales handling to target the various freezones in dubai Recruitment process handling Payment follow-ups. Handling live chat and calls for sales frontiersDocumentation Work for New Business Setup, MOA, Amendment, POA, etc., Negotiating deals and attending meeting with manager to finalise the deals on the sales Documentation work for Employment visa & Resident Visa Process. Typing Medical, Emirates id and Visit Visa application. Record keeping, Monitoring & Manage all databases. Answering calls, re-directing and Performs Email correspondence Follow up and sending reminder notification for Trade license, Establishment card, Visa Renewal, etc., Show less
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Operations Analyst
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Nov 2016 - Sep 2018
• Handling Customer/Agents documents • Proactive email management to ensure prompt response to priority messages. • Liaising with clients globally, recording information and providing excellent customer service. • Creating internal email communications and arranging internal events and meetings. • Recording and maintaining client information • Assisting the Manager • Handling Customer/Agents documents • Proactive email management to ensure prompt response to priority messages. • Liaising with clients globally, recording information and providing excellent customer service. • Creating internal email communications and arranging internal events and meetings. • Recording and maintaining client information • Assisting the Manager
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WNS Global Services
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Financial Services
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300 - 400 Employee
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Customer Service Representative
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Jan 2015 - Sep 2016
British gas utilities - working for probate (deceased customers); solving queries of clients; Closure of deceased account, transferring the deceased account to surviving executors, dealing with the solicitors regarding deceased accounts via emails and letters. Floor support and training to new agents, support work for probate and other teams. Attended trainings for process improvement, Excel, PowerPoint, Communication British gas utilities - working for probate (deceased customers); solving queries of clients; Closure of deceased account, transferring the deceased account to surviving executors, dealing with the solicitors regarding deceased accounts via emails and letters. Floor support and training to new agents, support work for probate and other teams. Attended trainings for process improvement, Excel, PowerPoint, Communication
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Education
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2012 - 2014
University of Mumbai
Masters of Commerce, Business Administration and Management, General -
2009 - 2012
University of Mumbai
Bachelor of Commerce (B.Com.), Finance, General -
2007 - 2009
St. Andrew's College of Arts Commerce and Science
Commerce
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