Delmon Gebrael

Vice President Operations at Pavilion Payments
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Contact Information
us****@****om
(386) 825-5501
Location
Las Vegas, Nevada, United States, US

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Experience

  • Pavilion Payments
    • United States
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Vice President Operations
      • Apr 2023 - Present

      Las Vegas, Nevada, United States

  • Global Payments Inc.
    • United States
    • Financial Services
    • 700 & Above Employee
    • Director Of Operations
      • Sep 2020 - Apr 2023

      Las Vegas, Nevada, United States (Casino Account Management Services Department) Implement effective operational strategies to enhance client retention and patron support in a call center setting Lead and develop the performance of direct report managers Developed and rolled-out an Intelligent Virtual Agent (IVA) for staff shortages and the improvement of call handling time, call speed, and customer service Used cloud-based solutions to enable knowledge-based, self-service resources

    • Senior Manager
      • Apr 2017 - Aug 2020

      Las Vegas, Nevada (Casino Account Management Services Department) Led a team of 40 employees Implemented systems and processes to improve department operations Created onboarding and support processes for new products and online gaming Improved the Customer Service Ticketing and Tracking System Automated workflow processes Oversaw the Salesforce to HubSpot conversion

    • Manager
      • Apr 2015 - Mar 2017

      Las Vegas, Nevada (Casino Account Management Services Department) Managed the department's operations Handled escalated merchant issues Introduced successful cost savings strategies without impacting customer satisfaction

    • Team Lead
      • Apr 2008 - Apr 2015

      Niles, Illinois, United States (Casino Account Management Services Department) Collected outstanding gaming and retail debt Ensured personal and team goals were met Adhered to FDCPA regulations

  • Arrow Financial Services
    • Financial Services
    • 1 - 100 Employee
    • Unit Manager
      • Feb 2005 - Mar 2008

      Niles, Illinois, United States (Collections Department) Hired, trained, and managed a new Collections team Managed over 80 employees in partnership with other Unit Managers Successfully led the department to exceed collection goals each year

Education

  • DeVry University
    Business Managment
    2001 - 2003

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