Relocation Consultant

• May 2021 - Present

Sr. Relocation Consultant

• Apr 2015 - Apr 2020

• Managed Full Home Sale (BVO & GBO) programs, along with Renter and Capped Move files • Served as a single point of contact for the transferee through the life of the file, responsible for all services being rendered seamlessly • Counseled, administered and monitored the relocation benefits as outlined in the transferee relocation policy; Home Sale, Home Purchase, Household Goods, Temporary Living, Travel, Expense Reimbursements • Reviewed, analyzed, and communicated information with the transferee concerning Broker Market Analysis, Appraisals, and Inspections reports • Successfully prepped files for Equity Audits, including checking all files to ensure signatures and required repair receipts were valid and organized • Worked as a team lead and go to person for a large client with high need requirements, ensuring all unique request were handled quickly and efficiently • Collaborated directly with client contact for exceptions, ensuring clients were alerted of any potential issues and keeping them up to date on all file changes • Consistently achieved 94% and above on Home Sale and Home Purchase referral capture rates • Assisted with training the people on a new system during a new office startup, including helping with training across the US within the entire organization through group presentations and online screen-sharing assistance Show less

Relocation Consultant III

• Jun 2014 - Apr 2015

• Advocate for transferring family, handling all relocation issues to achieve a smooth transaction • Managed a high case load, while working on multiple accounts • Authored exceptions for clients and submitted to senior leadership for approval • Advocate for transferring family, handling all relocation issues to achieve a smooth transaction • Managed a high case load, while working on multiple accounts • Authored exceptions for clients and submitted to senior leadership for approval

Relocation Consultant

• Oct 2000 - Jun 2014

• Implemented relocation benefits through effective counseling • Spearheaded the preparation of cost estimate for pre-move and relocation files, including reviewing Expense Reports and Home Sale Final Bills for policy compliance • Exceeded targets for transferee survey results • Recognized with the prestigious Employee of the Year award • Implemented relocation benefits through effective counseling • Spearheaded the preparation of cost estimate for pre-move and relocation files, including reviewing Expense Reports and Home Sale Final Bills for policy compliance • Exceeded targets for transferee survey results • Recognized with the prestigious Employee of the Year award