Experience

Nexx Level Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Content Curation Specialist

  • Mar 2023 - Present

  - Created copy for client's social media posts - Designed Landing pages - Utilized Microsoft Teams and PayPal Invoicing - Performed Social Media management (Facebook, Twitter, Instagram, & LinkedIn) - Performed Social Media growth (Facebook, Twitter, Instagram, & LinkedIn) - Created user manual documents - Created graphics for events - Promoted events for clients (Facebook, Twitter, Instagram, & LinkedIn) - Utilized Microsoft Office platform to produce documents, presentations, and graphics Show less



Quest Trust Company

• United States
• Investment Management
• 1 - 100 Employee

• Audio Visual Technician

  • Jun 2018 - Nov 2018

  - Interacted daily with Salesforce, Mitel, and Microsoft Office 2016 - Fixed computer hardware and software issues throughout entire organization - Collaborated with team members to produce better work flows - Set up classroom events with proper AV equipment - Prioritized and resolved IT help desk tickets - Performed troubleshooting on network computers, phones, and printers - Performed remote computer software installation and maintenance - Organized research to make important purchasing decisions - Set up meetings and webinars using Zoom - Utilized open broadcasting software to stream media to Facebook and YouTube - Created component diagrams and modified floor plans in Adobe Illustrator - Presented for company-wide meetings - Submitted approval requests and purchased a variety of hardware and related materials - Performed A/V setup and maintenance for live events - Communicated in a variety of FaceTime calls to troubleshoot and resolve IT help desk and A/V related issues - Created guides for best use of equipment and software - Facilitated employee hardware rentals including laptops, iPads, and cameras - Trained co-workers in troubleshooting and software use - Became comfortable with Adobe Creative Cloud and Windows 10 - Communicated with vendors to modify live accounts - Troubleshooted and modified Outlook 2016 & OWA features and add-ins - Completed projects with team members using project management techniques and collaboration software Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Aug 2016 - May 2018

  - Increased typing speed to 67 WPM - Communicated in both English and Spanish - Answered customer inquiries throughout the day on the phone and in person - Became proficient with CRM, internet, and Microsoft Office systems - Managed cashier role and completed clerical tasks such as filing, faxing, scanning, and creating organization for better workflow - Collaborated with team members to resolve customer issues and provide creative solutions - Balanced multiple projects at a time with focus and persistence Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Flex Driver

  • May 2016 - Jul 2016

  - Delivered packages to customers in a timely and orderly fashion - Cooperated with customers - Became familiar with smartphone applications as well as using Excel for log and productivity spreadsheets - Delivered packages to customers in a timely and orderly fashion - Cooperated with customers - Became familiar with smartphone applications as well as using Excel for log and productivity spreadsheets



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Financial Services Representative

  • Jan 2016 - Mar 2016

  - Interacted with customers throughout the day to determine financial position and goals - Became a licensed agent and progressed through the American College educational platform - Created a system of organization and flow to meet predetermined goals by deadlines - Interacted with customers throughout the day to determine financial position and goals - Became a licensed agent and progressed through the American College educational platform - Created a system of organization and flow to meet predetermined goals by deadlines



Genesis-ATC

• Telecommunications
• 1 - 100 Employee

• Garage Attendant

  • Apr 2013 - Mar 2014

  - Arrived at 5 AM, 6 days a week to service technicians with equipment - Became proficient at auditing and taking inventory of equipment count - Cooperated with employees as well as upper level management to achieve win-win solutions - Arrived at 5 AM, 6 days a week to service technicians with equipment - Became proficient at auditing and taking inventory of equipment count - Cooperated with employees as well as upper level management to achieve win-win solutions



Landry's

• United States
• Hospitality
• 700 & Above Employee

• Busser

  • Jan 2013 - Apr 2013

  - Cleaned tables, plates, utensils, and drinkware - Ensured customer satisfaction - Helped waiters and waitresses service tables and customers - Cleaned tables, plates, utensils, and drinkware - Ensured customer satisfaction - Helped waiters and waitresses service tables and customers