Dell Dhillon
Facilities Manager/Vehicle and Telecommunication coordinator at NUNKUWARRIN YUNTI OF SA INC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Malay Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Service Operation Development Program (SODP)
UMW Toyota MotorsJan, 2011- Nov, 2024 -
Toyota Business Practice Certification
UMW Toyota MotorsJan, 2011- Nov, 2024 -
Visual Control Tool Training
UMW Toyota MotorsJan, 2011- Nov, 2024 -
TSM Kodawari Leader Course
UMW Toyota MotorsJan, 2010- Nov, 2024 -
TSM Advance Training Program
UMW Toyota MotorsJan, 2009- Nov, 2024 -
Toyota Customer Service Satisfaction (Tcss) Certification
UMW Toyota MotorsJan, 2008- Nov, 2024 -
TSM Basic Training Program
UMW Toyota MotorsJan, 2007- Nov, 2024 -
Facilities management Certification Level 2
Staff Skills TrainingMay, 2001- Nov, 2024 -
Train the trainer
Ministry of labour and human resouces development
Experience
-
NUNKUWARRIN YUNTI OF SA INC
-
Australia
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Facilities Manager/Vehicle and Telecommunication coordinator
-
Jan 2019 - Present
Recruited as Fleet and telecommunication coordinator where was responsible for managing telecommunication network for mobile and landlines across 7 sites. This includes constant communication with telecommunication provider to troubleshoot issues, potential upgrades, cloud project and process 400 pages of invoice to detect irregular charges. In addition to that also managed the fleet aspect of the organisation where constant liaising with Insurance/broker was required in regards to accident management, lease renewal with fleet provider and report on fleet productivity using a telematics software and propose countermeasure. Subsequently promoted to facility manager for 7 sites, providing comprehensive facility coordination and management services—including system upgrades, preventative maintenance, safety and code enforcement for multiple facilities across various industries and sectors to enhance building conditions and extend facility life. Improving efficiency and cost effectiveness of contracted services through strategic selection, negotiation, and relationship management with vendors encompassing janitorial, grounds keeping, security, plumbing, communication, and construction. Organizing preparation for new employee work areas (keys, access card and furniture) prior to occupancy. maintaining office supplies stock and procurement; holding the master key sets for facility doors and cabinets; and ensuring superior cleanliness of offices and bathrooms. Swiftly processing and responding to “Facility Request Tickets” from employees, identifying and pursuing the best courses of action to complete requests in a timely and cost-effective manner. Demonstrating superior interpersonal, organization, and time management abilities. My proven ability to coordinate facility operations, safety, and maintenance, along with my solid skills in communication will significantly contribute to the success of the organisation
-
-
-
-
Business Support Officer
-
Aug 2018 - Jan 2019
Responsible for vehicle's fleet management which includes Central region, North, South and country. Assist in the preparation, filling and distribution of service quotes and contracts associate with Community Youth Justice Clients. Undertake a range of financial related tasks including preparing purchase requisitions and processing accounts payable and receivable invoices. Provide a minute taking service at meetings, including distribution of agendas, recording and distribution of minutes to attendees. Update records and databases utilized by CYS to describe its clients, service quotes and contracts.
-
-
-
-
Parole Board Administrator
-
Dec 2017 - Jul 2018
Maintaining a schedule of parolees and prisoners listed to appear before the parole Board. Preparing and forwarding Parole Board documents to parolees required to attend A Parole Board meeting. Preparing and forwarding Parole Board meeting attendance correspondence to Solicitors, Social Workers and other stakeholders. Arranging for court reporters, interpreters and catering services for meetings. Liaising with warrant warrant officer regarding matters for inclusion in the meeting agenda. Ensuring legislative requirements and policies are followed.
-
-
-
Flinders University
-
Australia
-
Higher Education
-
700 & Above Employee
-
Project Officer
-
Aug 2016 - Nov 2017
-Analyze information collected on various procedures to determine weaknesses and necessity for improvement. -Ensure process improvement results in reduced process cost, enhanced quality, decreased cycle times and reduced errors/ omissions. -Churn out statistics on average time taken to complete a process or the average time wastage performing unnecessary task or duplication. -Review process breakdowns and develop solutions to ensure process continuity. -Create process documentation including guidelines, flow charts and graphs
-
-
-
-
Process Improvement Consultant
-
Feb 2016 - Jul 2016
Provide high quality of customer service via phone, email and in person. Assisted with cutting-edge strategies for business promotion resulting in increases in membership. Regularly research current market practices to ensure company remains competitive in a constantly changing market. Enable achievement of critical goals through business canvassing and productive teamwork. Key Skills: -Data collection and analysis on competitor’s activity and compare with own strategy/activities. -Handled inbound enquiries and perform outbound calls to lost customers in an attempt to get them back -Design and produce a wide variety of promotional materials thereby increasing sales. -Meticulously process and catalogue membership flux. -Prepare and organize flexible yet structured orientation programs. -Develops and monitors work guidance and performance measures to meet goals for delivery of service. -Merchandised Young Lions label products to generate income. -Maximize customer satisfaction by optimizing call answer / minimizing call abandonment time, call handling time, resolution of issues without escalation, and first call resolution. Achievements: Structured the membership registration process. Simplified the tools and method on analysing competitor/market analysis. Personalized and interactive customer service allowing more constructive feedback. Upon analysis developed a more structured scheduling method in regards to group training, personal training and interstate activities. Assisted with planning and Launching of a new program to cater for those participants under 12 years old.
-
-
-
-
Head Corporate Planning and Process improvement
-
Dec 2012 - Jan 2016
Recruited as a Corporate Planning Manager, Joined Kawasaki Malaysia Pty Ltd (KMSB) on the 16th December 2013 as Head of Corporate planning and process “kaizen” at General Manager Office. Functions include overseeing all the departments in KMSB regarding function and operation. Develop a comprehensive reporting format for all the departments, plan and take lead the monthly Head of Department (HOD) meetings with top management. Provide ideas and solution for department structure and standardization. Participate in the preparation of business plan and monthly economy and market insight report. Assist departments on project schedule planning, advice Plan Do Check Act (PDCA) cycle implementation for each project. Monitor the progress of each department on-going projects and keep the top management updated on timely basis. In charge of continuous improvement activity (“Kaizen) as such observe and study processes of operational workflow for each department in the organization. Develop countermeasures and provide suggestion and solutions to improve the current processes. Develop process flow and Standard Operating Procedure. Study and understand current organization standards and compliance's. Develop assessment program to audit the compliance and standards. Create assessment sheet, checking tools and carry out periodic assessment analysis on audit finding and provide countermeasure. Achievements: Awarded opportunity to participate in Management Talent Exchange Program at Kawasaki Europe. Major Projects: 1. Enhancement of the Customer Relation Management software 2. Renegotiate the Kawasaki road assist. 3. Enhanced current HOD report and Economic report to Japan 4. import and export trade barriers countermeasures program
-
-
-
Toyota Malaysia
-
Malaysia
-
Motor Vehicle Manufacturing
-
300 - 400 Employee
-
Operations Manager
-
Nov 2005 - Oct 2012
Selected to be a part of an Exclusive committee which consists of 11 managers where this committee will oversee business reforms, method or process improvement, upcoming projects, piloting these projects and supervising the implementation as well. Got promoted in the year 2011 as a manager, prior to that was awarded top performer again for the year 2011.Headed a branch with 80 staff which comprises of both unionized and management staff, in charge branch financial health, rigid standard operating procedures compliance and customer satisfaction index. Completed two Toyota Business Practices paper (TBP) and one the paper was adopted by management into daily business practice. Many “Kaizen” methods were incorporated into the paper in order to complete it. Gained promotion to the Field Operations Executive in 2010 and relocated to Head Office; absorbed a scope of duties with higher responsibility level, directing Toyota outlets in the Northern Region of Malaysia, including operations efficiency, financial health, and revenue tracking. In addition to that was also in charge of branches “Kaizen” project and activities by performing monthly audit the activities carried out.Carried out monthly branch visits and conduct independent audits to ensure superior financial, operational, environment and safety requirements compliance; conduct monthly meetings with branch managers to monitor customer satisfaction index, debt management efforts, service sales efficiency, and profitability growth rates. Develop comprehensive business plans and targets to be adhered to and reported on a quarterly basis to top management to effectively assess branch financial health, basing on the analysis data and audit findings Always furnish compelling countermeasures to sustain superior budgetary compliance; gained a Top Performer Award for 2010.
-
-
-
EON Bank Berhad
-
Banking
-
100 - 200 Employee
-
Customer Service Officer
-
Aug 2004 - Aug 2005
•Provided comprehensive and proactive assistance with a major transition initiative (EMV program), allowing clients to switch to chip-based cards and thus attain adherence to local government’s requirements. •Demonstrated exceptional customer service, communication, analytical, and conflict resolutions skills through masterful handling of incoming customer calls and concerns in a timely and diplomatic manner, attaining a beneficial resolution; successfully prevented multiple conflicts and maintained company’s image at a proper level at all times. •Maximise customer satisfaction by optimising call answer/ minimising call abandonment time, call handling time, resolution of issue without escalation, and first call resolution. •Assist customer on share margin & unit trust product such as general enquiries, effecting cash draw-down on share margin, effecting unit trust redemption. •Assist to reply email sent by customers via Citibank online system on general enquiries, effecting telebanking and solving each issues on time.
-
-
-
Columbia Asia Hospitals Pvt. Ltd.
-
India
-
Hospitals and Health Care
-
700 & Above Employee
-
Accounts payable and System development Executive
-
Jan 2003 - Aug 2004
•Managed remote accounts payable activities and pertinent payment process; gained superior expertise on centralised A/P service centre operations. •Created and successfully integrated a customised hospital information system for regional units; served as a process coordinator, ensuring financial efficiency of the processes; maintained strong adherence to the established deadlines, while guiding and coaching the team to deliver project on time. •Part of a team that set up an integrated accounting system and back end office in countries such as Vietnam, India and Indonesia and reports the progress to Seattle.
-
-
-
G4S
-
United Kingdom
-
Security and Investigations
-
700 & Above Employee
-
ATM Executive
-
Dec 1999 - Dec 2002
•Utilised exceptional planning skills while monitoring and organising a nationwide ATM system for major clientele. •Handled a complex financial decision making process resourcefully and effectively, sustaining sufficient money levels at the ATM machines at all times; demonstrated superior accuracy and ability comply with tight deadlines; monitored cash levels to ensure 100% machines accountability and prevented hardware/software down times. •Established and maintained collaborative relations with the customers and vendors to properly resolve issues and deliver explicit customer service; given the leverage to manage the ATM software development to contribute to a full-scale automation project; ensured raw data accuracy and software accountability through machines’ performance pattern analysis.
-
-
Education
-
2002 - 2003
Nottingham Business School, Nottingham Trent University
Master's Degree, International Business/Trade/Commerce -
1996 - 1999
Northumbria University
Bachelor's Degree(Hons), International Business/Trade/Commerce
Community
