Experience

Sodexo - Employee & Consumer Engagement

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Business Analyst

  • Nov 2017 - Present

  UK’s leading experts in employee and consumer engagement. We bring people and businesses together, and create experiences that build connections which make a real difference to people’s lives.• Review, analyse, evaluate and document existing processes for new business opportunities.• Develop an analysis strategy as part of the programme plan and coordinate the development of documentation for large and complex projects• Demonstrate business acumen and awareness of user needs through understanding the best fit of new opportunities within existing business model, services and technologies• Provides support to multi-functional groups and activities engaging with and representing internal customers, shareholders and regulatory bodies as required• Produce requirement, scope, process and test documentation for projects• Develop and promote best practice for Business Analysis across the organisation• Develop and maintain a collaborative approach with the project owners, development and delivery teams• Maintain a project portfolio across all projects and ensure information is shared across the organisation• Work with the project delivery team to ensure realistic budgets, timescales and resource plans are in place



Allianz

• Germany
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Dec 2016 - Oct 2017

  The Allianz Group is one of the leading integrated financial services providers worldwide.· Gathering, defining, analysing and documenting business requirements for change projects and programmes and the creation of effective user stories.· I work closely with IT in India and Munich to deliver effective IT solutions to support business functions and execute business requirements.· Create functional documentation for BAU handover; these include but are not limited to the BAU Management Process Document and the Business Functional Design Document which factors in every element of how the new system operates from both a technical (IT) and business stand point for the whole project.· Facilitate and drive workshops and meetings to achieve objectives.· Work closely with solution partners and SME’s to deliver business benefit.· Analyse existing business processes for improvement and realignment.· Work closely with Project Managers and build excellent relationships with all key stakeholders



AerData B.V.

• Netherlands
• Airlines and Aviation
• 1 - 100 Employee

• Business Analyst

  • Apr 2015 - Dec 2016

  As a company we specialise in providing complete digitalise, indexed aircraft records for Lessees, Lessors and MROs. • Responsible for recommending and coordinating with the Product and Business Owners, the strategy and definition of the product.• Project lead feature and systems integration with internal and external stakeholders.• User Acceptance testing – ensuring features/functions work as advertised.• Provide technical assistance and support to internal and external stakeholders.• Identify market environment trends to define and recommend the product direction.• Interface with offsite development teams and attend development meetings.In Addendum to the Business Analyst Role• Support Sales Team as a priority for Proof of Concept work.• Sole Owner of the Demo environments. • Cleanliness and presentation of demo area across the product board.• Preparation and maintenance of Sales technical information documents, IT requirement documents and Hardware recommendation documents.

• Customer Support Manager

  • Apr 2013 - Apr 2015

  As a company we specialise in providing complete digitalise, indexed aircraft records for Lessees, Lessors and MROs. • Answering emails, helpdesk request and incoming calls in regards to service related queries.• To troubleshoot malfunctions of network and software applications and assigning them to appropriate personnel’s/departments based on service needed to resolve issue.• Documents, tracks and monitor problems to ensure resolution in a timely manner and making sure tasks are set to the appropriate priority levels.• Maintain in-depth customer management to acquire and retain customers and increase customer satisfaction.• Responding to inquiries from staff and providing technical assistance and support.• Continuously review customer alerts and follow up with customer to inquire if action is needed.• Helping test and develop the software.• Liaising with the different departments to make sure customer queries are handled efficiently and in line with our service agreements. • Providing demos and training on the software to our customers and internal staff members.• Writing effective test cases and “How to use” guides for the systems, ensuring guides/manuals are understandable and customer friendly.

• Project Team Leader

  • Feb 2010 - Mar 2013

  • Support and lead the records team on a daily basis.• Manage and develop the document processes in line with the best practice and continuous improvement.• Preparing and scanning documents into the system, to ensure that they are readily available to customer.• Index and store records ensuring that they are easily retrievable.• Assure team members are appraise, trained and developed in the line with the business needs.• Handling customer queries and maintaining customer relationships to achieve long term satisfaction.• Reporting progress and productivity to senior management.

• Project Assistant

  • Oct 2009 - Feb 2010

  • Preparing documents scanning• Scanning records into the system, checking quality settings and making sure they are scan to the best standard.• Quality checking both physical and electronic copy of the records, making sure all pages are scanned.• Working as part of a team to meet our customer needs and deadlines