Director Of Business Development

• Nov 2021 - Present

Customer Success Manager

• Jan 2017 - Nov 2021

Implementation and Training Specialist

• Apr 2013 - Jan 2017

Digital Learning Specialist

• Oct 2010 - Apr 2013

•Digital Specialist: Serve as digital educational technology expert for Marketing department while enhancing digital awareness and usage at key institutions. Participate in creation of training and marketing tools. Gather customer feedback and conduct competitive research in order to validate and prioritize digital solutions.•Training Specialist: Regularly present to faculty on McGraw-Hill Higher Education digital solutions on campus, at events, and online. Facilitate conversations with institution faculty and administrators.•Implementation Support: Provide direct support and personal consultation for institutions and departments that are implementing a McGraw-Hill digital product. This includes hands on interactions with academics to ensure successful solution implementation.•Post-implementation Support: Track implementations and usage for key accounts, and provide systematic follow up to ensure customer satisfaction. Recruit and deploy Faculty Consultants to establish brand loyalty and increase market share. Show less

Media Support Expert

• Feb 2007 - Oct 2010

•Product Sponsor: Serve as sole designated trainer for eLearning software. Create documentation for new versions of products and new products, report bugs to product engineers, develop a “wish list” of product enhancements, and report back to R&D on problem areas for users. •Project Management: Spearhead daily conference call where software defects are discussed with engineering staff and product team. Create and manage defect reporting spreadsheet in order to prioritize workflow.•Training Specialist: Develop training materials, step by step manuals and conduct training sessions for customers, junior team members, contract staff, eLearning consultants and internal sales staff. •Software Support: Demonstrate in depth knowledge of McGraw Hill eLearning management systems. Troubleshoot technical issues within software. Show less

Associate Technical Designer

• Jul 2004 - Aug 2005

•Product Development: Develop product specifications, garment design and functionality, and create sourcing costing packages.•Client Relations: Cultivated collaborative relationships with International Buying Offices.•Troubleshooter: Skilled in researching investigating and identifying problems within product lines. Very creative in problem solving and a quick thinker.•Quality Control: Work Senior Technical Designers to ensure adherence to Federal child safety guidelines.•Computer Skills: Work with Adobe Photoshop, Illustrator, and Bridge to create fashion sketches.•Time Management: Monitor timetables for assigned projects and recommend appropriate action when necessary to ensure deadlines are met. Show less

Merchandise (Inventory) Analyst

• Feb 2003 - Jul 2004

•Inventory Planning & Allocation: Responsible for planning and allocating inventory based on supply and demand. Ensure appropriate levels of merchandise for advertisement campaigns.•Reports: Collect data from several sources to generate reports which analyze line, item, and/or SKU sales in order to maximize profit. •Budget Management: Analyze store budgets and initiate appropriate recommendations to more aggressively controlannual inventory levels by adjusting forecast plans. •Market research: Conducted demographic and market research to target most profitable market segment.•Profitability: Increased sales by 20% while reducing inventory levels for the second and third quarters of 2003. •Client Relations/ Customer Service: Provided excellent service to clients/customers through attentive follow-up to sales, and by responding to Regional Sales Managers’ requests, inquiries, suggestions, and/or concerns. Show less