Experience

America's Best Contacts & Eyeglasses

• United States
• Retail
• 700 & Above Employee

• Front Desk Receptionist

  • Jan 2017 - Present

  • Placed follow up calls to patients concerning upcoming appointments, rescheduling cancelled appointments and inform them of eyeglass and contacts orders ready to be picked up • Searched database for information on patients who may have visited neighboring establishments then printed out their orders from said store • Pulled patient charts/orders then placed them in an organized file for the incoming patients set to arrive at their designated appointment time • Provided maintenance through sanitizing sale tables, waiting area chairs, desktops/countertops, ensuring lavatories were fully stocked and labs were in pristine condition and overall cleanliness of every area of the store • Alphabetize contact/eyeglass orders by last name then placed them into letter assigned drawers • Researched patient’s insurance information to determine eligibility • Input incoming patients’ personal information, including insurance providers, into database, as well as updating contact information • Corresponded with neighboring stores via phone/fax in order to obtain or send files on former/current patients • Scheduled appointments for new/returning patients • Rung up purchases (lens cleaners/cases/cloths/accessories/contact lenses) as well as patient’s remaining balances on their eyeglass order • Verified the day’s cash earnings before manager made the deposit • Created packages in addition to slips for outgoing eyeglass/contact orders for customers requesting ship to home options, in addition to shipping out frames upon request from neighboring stores • Faxed patient prescription to other optometry establishments in case he/she decided to visit them or if they want it for their own records • Sent out outgoing mail through physical mailbox outside establishment • Dispensed eyeglass/contact orders Show less



Higher Octave Healing Inc

• Office Assistant

  • Sep 2012 - Jun 2017

  Assisted with promotional materials for Don’t Stop the Music fundraiser through the creation of visual aids and typing of the schedule for the performers Inputted patient information into hard copy files, duplicated information through the use of copiers, and working to create a more efficient filing and office organization scheme for effective information and scheduling management Shredded paperwork, documents, and correspondence in efforts to keep the offices organized Assisted with housekeeping of therapist’s offices and therapy rooms through the organization of playroom materials, dusting file cabinets, and emptying out trash bins Uploaded media files (videos/photos) on to organization’s website in order to assist with promoting their mission in helping special needs children Communicated with parents/guardians of prospective clients to plan and coordinate at-home or clinical therapy Assisted with billing by verifying therapist’s timesheets through the calculation of the hours they spent with their clients as well as corroborating the dates they were scheduled to meet Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Clerk/Cashier

  • Sep 2015 - Jan 2017

  Performed various acts of cashiering duties such as ringing up purchases, processing money orders, offering extra care cards and signing up for cards, processing refunds, refilling prepaid and gift cards, and also do price modifications for substitution items Provided customer service by greeting customers, answering phones and paging manager for customers who needed manager assistance, took passport photos for customers and processed online orders Performed store maintenance by making sure aisles were clean, products were straightened, removed sales tags and occasionally stocked shelves and would do returns, when deliveries arrive for the store would sign off for the deliveries Show less



Off Broadway Shoe Warehouse

• Retail
• 100 - 200 Employee

• Sales Associate

  • Jan 2015 - Apr 2015

  Provided customer service by asking customers if they needed assistance and informed customers of promotions and sales, greeted customers as they entered the store Responsible for stocking/restocking shelves with the appropriate sizes for the shoes Arranged/rearranged shoes from heel to toe and straightened shoe displays/boxes Performed store maintenance by picking up garbage, cleaning up display areas, vacuuming/mopping floors and cleaning mirrors, turning off fans and lights when the store closed Show less



JCPenney

• United States
• Retail
• 700 & Above Employee

• Temporary Service Specialist

  • Nov 2014 - Dec 2014

  Department maintenance by means of straightening displays, cleaning shelves, ensuring that merchandise was adequately displayed and stocked, in addition to disposing of defective merchandise Customer support and services through the greeting and answering of customer inquiries, processed online orders for customers, as well as assisting and answering customer telephone questions and concerns Provided additional support to front of store with regards to returns/exchanges, checking out customer’s purchases, and price checks when registers was overwhelmed Performed additional customer support with regards to online orders to the extent of retrieving and investigating information pertaining to customer’s online orders through online support and contacting other stores Processed customer transactions via debit/credit card, check and cash handling Refilled registers with the proper change with the process of change vouchers and performed register audits upon opening and closing the store Show less



Arizona State University, School of Earth and Space Exploration

• Editing Intern

  • Aug 2010 - Dec 2010

  Wrote articles based on research of different aspects of science and technology Communicated weekly with supervisor, students, and faculty through Skype to plan and coordinate tasks to complete for monthly Se Se Source Newsletter Edited articles written by another intern to ensure facts, format, tonality, and authenticity. Revised and submitted photographs using InDesign software Interviewed specific people who were essential to obtain perspective and write corresponding articles Wrote articles based on research of different aspects of science and technology Communicated weekly with supervisor, students, and faculty through Skype to plan and coordinate tasks to complete for monthly Se Se Source Newsletter Edited articles written by another intern to ensure facts, format, tonality, and authenticity. Revised and submitted photographs using InDesign software Interviewed specific people who were essential to obtain perspective and write corresponding articles



F.E. Yuzon M.D. Inc

• Office Assistant

  • Aug 2004 - Jun 2005

  Inputted and updated patient information to database using computer, and copier or fax machine as necessary Provided customer service through answering phones and directing people to desired locations Essential in-office communication by file retrieval for referral department and message delivery throughout office Alphabetized patient lab work, test results, and correspondence Communicated with co-workers to clarify where to return files and organized accordingly Inputted and updated patient information to database using computer, and copier or fax machine as necessary Provided customer service through answering phones and directing people to desired locations Essential in-office communication by file retrieval for referral department and message delivery throughout office Alphabetized patient lab work, test results, and correspondence Communicated with co-workers to clarify where to return files and organized accordingly