Operations Manager

• Mar 2018 - Present

Marketing Manager

• Oct 2015 - Present

T● Successfully creating and executing email campaigns● Liaise with technical consultants to develop case studies● Develop, organise, plan and promote a range of events to encourage client engagement● Maintenance of Content Management Systems● Work alongside the sales team to ensure lead generation● Update website and maintain social media platforms● Create sales support material such as fact sheets and brochures● Analyse and interpret the success of campaigns and creating reports● Work alongside the management team to develop marketing strategy● Attend meetings and social events with partners to further our partnerships● Induction champion and ‘go-to’ person within the department● Recruitment of new roles in the Sales and Technical team● Planning and arranging all training requirements for staff● Managing and appointing new apprentices ● Training other members of staff in the sales and technical teams

Senior Account Manager

• May 2014 - Present

Established in 1987, our continued growth and success are down to delivering exactly the right IT solutions for a wide range of customers, backed by a level of service that's the envy of our industry.We know that our customers' trust must be earned - so we work tirelessly to ensure their individual needs are satisfied and that their expectations are exceeded. Our experienced Account Managers work closely with our customers to understand their business needs and will recommend the most appropriate solutions.● To build and maintain favorable relationships with existing clients, suppliers and vendors● Lead sourcing and data management from existing client base● Support in bringing on and developing new business acquisition● Developing new and existing client accounts to maximize their spend with the company● Providing a quality flawless rapid service – from detailed quotes, purchasing from distributors● Arranging equipment deliveries and managing cost● Updating all databases and CRM systems● Liaising with suppliers and clients to ensure a high level of aftercare service● Attend new business meetings ● Account Management liaising with our Technical Consultants who ‘own’ the client● Handle & resolve account and client queries with superior customer service● Inputting RMA’S on to the system and making sure they get returned, exchanged or refunded● Respond to in-house and customer queries● Process orders (including internal) in a variety of areas ● Achieve Monthly Sales targets

Sales & Procurement Consultant

• Jul 2011 - Apr 2014

Complete I.T. is a highly experienced and knowledgeable IT services company supporting organisations across the UK. If you have no in-house resource, we can fully manage your IT to make sure it's working to support the business; or if your IT team needs help, our team of experts is on hand to provide that additional expertise and input when it's needed most. • ● To build and maintain favorable relationships with existing clients, suppliers and vendors ● Lead sourcing and data management from existing client base ● Support in bringing on and developing new business acquisition ● Developing new and existing client accounts to maximize their spend with the company ● Providing a quality flawless rapid service – from detailed quotes, purchasing from distributors ● Arranging equipment deliveries and managing cost ● Updating all databases and CRM systems ● Liaising with suppliers and clients to ensure a high level of aftercare service ● Attend new business meetings ● Account Management liaising with our Technical Consultants who ‘own’ the client ● Handle & resolve account and client queries with superior customer service ● Inputting RMA’S on to the system and making sure they get returned, exchanged or refunded ● Respond to in-house and customer queries ● Process orders (including internal) in a variety of areas ● Achieve Monthly Sales targets

Account Executive

• Oct 2010 - Jul 2011

● To build and maintain favorable relationships with existing clients ● Cold calling and bringing on new clients ● Take phone orders and process them ● Liaise with accounts department on quotes and orders for the best margin ● Providing a quality flawless rapid service – from detailed quotes ● Arranging equipment deliveries ● Updating all databases and CRM systems ● Attend client business meetings ● Handle client ● Achieve Monthly Sales targets ● To build and maintain favorable relationships with existing clients ● Cold calling and bringing on new clients ● Take phone orders and process them ● Liaise with accounts department on quotes and orders for the best margin ● Providing a quality flawless rapid service – from detailed quotes ● Arranging equipment deliveries ● Updating all databases and CRM systems ● Attend client business meetings ● Handle client ● Achieve Monthly Sales targets

IT manager

• Oct 2000 - Oct 2003

My role was to ensure that CIUK IT systems run at maximum efficiency, whilst providing staff with support in the full range of computer problems and queries. Developing and implementing a sound and effective IT strategy that will ensure that CIUK has integrated IT systems that fully meet the needs of the Organization. Developing and maintaining the IT infrastructure of CIUK, including analysing the current and future IT trends to ensure that CIUK has the optimum IT infrastructure. Oversee support and technical maintenance of all desktops, printers, and servers. Research new technologies to be incorporated into the CIUK infrastructure, including installations upgrades and rollouts of new technologies. ● Provide technical support to London and Reading users in the UK and liaising with Care International Globally ● Install new Microsoft patches and security fixes ● Troubleshoot technical problems and administrating the network ● Hardware upgrades (servers and workstations) ● Configuration and monitoring of backups (Backup Exec) ● Network Security ● Monitor VPN and Firewall logs ● Create user training schedules according to skill levels ● Project planning ● Hardware and software purchases ● Compiling the yearly AOP (Annual Operating Plan) with a budget and presenting this to the Board for approval ● Working within budget restrains to achieve the AOP ● Liaise with suppliers and manage support contracts on equipment

Operations Manager

• Sep 1999 - Nov 2001

Sports.com was one of the leaders in sports content distribution over the Internet. Employing 250 people worldwide, it generated revenues from advertising, content sales, supplying sporting results to SMS /WAP Clients, e-commerce, and transaction-based gaming. The role was to take ownership of the operations teams (12 people, based in London, Leeds, Europe and the USA) The primary remit of the OPS team was to provide 24/7 support & monitoring of Sports.com European and US-based infrastructure, including connectivity, security issues, supporting all websites and feeds going to clients. ● Rolling out European offices in Hamburg, Madrid, Cologne, Milan & Dublin ● Implementing and rolling out a centralized help desk facility ● Definition of QA and Change Management procedures and the set up of a centralized QA department. ● Building a strong operation engineering team. ● Writing and implementing IT Policy & Procedures for the Company. ● Built a knowledge base for troubleshooting purposes. The operations team is responsible for operational aspects all of Sports.com production infrastructure which includes the externally hosted web farms in the USA and London; In-house developed production tools such as content generation application. Content distribution and management system, and all supporting switching and routing infrastructure.