Sales Manager

• Mar 2019 - Present

-Conducted site visits and entertained clients to promote property facilities and services.-Facilitated the planning and execution of events, leading to a 100% client retention rate of recurring clients.-Obtained new and managed existing customers by building a reputation of knowledge, punctuality and accountability.-Initiated verbal and written communication by banquet event order and other departmental documents required.-Key player in meeting and exceeding yearly overall sales goal.-Exceeded yearly sales goal in 2019 by 135%

Sales Manager

• Jan 2018 - Mar 2019

-Prospect and sell to a variety of clients in both the corporate and social market.-Ensure events are executed effectively and efficiently.-Attend and represent property at trade and event shows.-Thoroughly plan events based on client's expectations and visions.-Market property through a variety of different formats from social media platforms to wedding shows.

Front Desk Agent

• Feb 2017 - Dec 2017

-Answered telephones and courteously assisted customers within a high-volume, deadline-driven environment.-Properly educated guests of the brand extension of Marriott Vacation Club and the Pulse properties.-Ensured smooth check-in and check-out of all guests through properly handling guest accounts.-Troubleshot and resolved problems and handling customer complaints

Banquet Captain

• Feb 2014 - Jan 2017

-Oversaw all functions in multiple banquet and dining room facilities.-Managed and directed all facets of numerous corporate and social events including high profile, 300 person conferences, weddings, and business dinners. -Negotiated with clients to achieve maximum revenue and profit potential while exceeding guest expectations.-Supervised, lead, motivated and trained banquet staff of up to 25 ensuring consistent high quality food and service standards.-Maintained contact with kitchen staff, management, serving staff, and customers.

Front Desk Associate

• Feb 2014 - Jan 2017