Experience

Vergo Pest Management Ltd

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Head of Transition and Integration

  • Apr 2023 - Present

• Project Manager

  • Nov 2022 - Apr 2023



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Business Manager 1team Vodafone

  • Jan 2016 - Nov 2022

  Business Manager Jan 2016 to date - 1team Vodafone TFM Contract • Drive service excellence culture among operations and support teams • Upselling and cross selling, adding value to contract profitablility • Drive innovation and efficiencies through team of experts • Leading event management for Vodafone through dedicated events team • Support Vodafone’s annual budget plans – Capex/Opex • Strategically drive the development of new revenue lines • Deliver ‘added value” innovative solutions to enhance service delivery • Drive a safe working culture with a key focus on compliance and QHSE • Maintain consistent approach through business management systems • Manage all 3rd party delivery partners which include, security, cleaning, M&E, pest and landscaping across the Vodafone estate • Support auditing of all ISO accreditations across the UK • Lead and mentored 9 direct reports to deliver service excellence • Manage the travel strategy through the Travel Team, ensuring that the EV infrastructure is aligned to Vodafone’s future fleet plans • Leading and developing skilled teams to meet operational and business needs in line with agreed SLAs/KPIs • Deliver change control as required to meet Vodafone's region and business standards including process, policy and procedures • Estate rationalization and change management, supporting the project management on Vodafone’s future estate strategy • Accountable for local professional, technical & FM strategy and implications from budget, operational performance and service delivery perspectives • Provide professional analysis and forward projections on trends, root cause analysis and cost saving opportunities that help shape strategic decisions Show less



G4S Facility Management

• United Kingdom

• Head of Customer Services TFM contract at General Dynamics

  • Jan 2013 - Dec 2016

  G4S Facilities Management TFM at General Dynamics - DV Cleared Head of Customer Services • Manage and develop a diverse, multi-function soft FM services team, consisting of landscaping, cleaning, security, catering and Administration team with Dedicated Help Desk function. Direct responsibility for 20 staff. • Deliver best value and continuous improvement through the contract with consistent approach across the clients building portfolio. • Leading and developing skilled teams to meet operational and business needs in line with agreed SLAs/KPIs • Project Manage all TFM projects including 6 site closures across the UK in 2014 • Developed and maintained an effective working relationship with the senior clients at General Dynamics, ensuring that all objectives are met • Capitalizing on all new business growth opportunities through innovative deliverables to increase profitability and enhance service delivery Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Business Development Manager/Key Account Manager

  • Jan 2009 - Jan 2013

  G4S Information Security and Assurance Division, GCHQ Cheltenham - DV Cleared Key Account Manager • Maintaining and expanding large strategic accounts across the UK • Drawing insight from data to improve performance drivers, communicating through reviews and monthly reporting • Building and growing relationships, both with current and new business opportunities • Project manage internal and external stakeholders, ensuring everything is delivered in a timely and effective manner G4S Information Security and Assurance Division, GCHQ Cheltenham - Business Development Manager – 2009-2010 • Strategic development and tactical execution of new business generation within the Defence Industry • Fostering good relationships with Defence and National Security stakeholders at all levels • Developing sales and account plans, demonstrating achievement of performance against sales targets • Updating the company’s sales pipeline management/CRM tool, ensuring a healthy forecast of current and future opportunities Show less



Reliance Security Services Ltd

• Security and Investigations
• 100 - 200 Employee

• Corporate Sales Manager

  • Jan 2002 - Dec 2009

  Business Development Manager, National Account Manager & Corporate Sales Manager– 2006-2009 Reliance Security Services Ltd Business Development Manager, National Account Manager & Corporate Sales Manager– 2006-2009 Reliance Security Services Ltd