Experience

Milwaukee Transport Services Inc. (Milwaukee County Transit System)

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Technical Support Analyst

  • Mar 2018 - Present

  Support the use of and identification of issues with all IT related equipment and software across multiple sites. Monitor help desk tickets, resolve level 1 tickets, escalate level 2 and 3 tickets to the appropriate person(s) when necessary and following up on resolution. Assist with reporting on help desk statistics and SLA reporting. Tack department inventory and assets. Update department documents and spreadsheets when necessary. Assist in installation, operation, maintenance, and testing of MCTS computer systems, printers and communications links. Assist in installation, testing, and deployment of applications on all MCTS computer systems and communications links. Assist in installation, testing and deployment of network components on the MCTS network.



Stratagem, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Jan 2010 - Feb 2018