Knowledge System Specialist

• Nov 2021 - Present

• Administer SharePoint and Microsoft Teams account rights. Resolve portal issues that come through the ticketing system (TMT) • Analyze processes to improve best business practices and work regularly alongside BI Specialist and clients to communicate recommendations for improvements for data flow • Perform and maintain SharePoint Site collection administration. Create leverage and manage content types, site columns, lookups and templates for sites • Administer SharePoint and Microsoft Teams account rights. Resolve portal issues that come through the ticketing system (TMT) • Analyze processes to improve best business practices and work regularly alongside BI Specialist and clients to communicate recommendations for improvements for data flow • Perform and maintain SharePoint Site collection administration. Create leverage and manage content types, site columns, lookups and templates for sites

(25Q) Multichannel Transmission Systems Operator/Maintainer

• Feb 2014 - Present

CRM Business System Analyst

• Nov 2020 - Nov 2021

• Responsible for end-user support to Special Operation Forces (SOF) users within the United States Army Special Operations Command (USASOC) operation management enterprise network by providing technical assistance via multiple platforms of communication and classroom training • Manage, identify, and update enterprise information to ensure all department leaders have access to accurate and complete information in "Defense Ready" Microsoft Dynamics 365 CRM system at all times • Analyze processes to improve best business practices and work regularly alongside BI Specialist, SharePoint Specialist, and clients to communicate recommendations for improvements for data flow • Provide on-site support to ensure software is running optimally; perform data mapping/data integrity, implement additional software modules Show less

Inventory Control Analyst

• Feb 2019 - Nov 2020

• Responsible for managing the ScanSource demo pool hardware inventory using Salesforce, SAP,and Excel. Built and maintained growing relationships with primary vendors such as Cisco,Honeywell, Zebra, and Polycom in order to provide assistance to the Business DevelopmentMangers and Supplier Business Managers to maintain a healthy business sales relationship withvender's• Create and modify price cost adjustments (PCA), sales and purchase agreements (SPA), andmaintain high level of performance key indicators (PKI) in order to assist the warehouse fortracking, managing, and replacing inventory Show less

Supply Chain Intern

• May 2019 - Aug 2019

Merchandise Associate

• Oct 2017 - Mar 2019