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5.0

/5.0
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Femi Olaiya

Adedeji is a very meticulous and thorough gentlemen. He is a genuine professional.

Olatunji Kehinde

AdeDeji Dayspring Adenusi belongs a very rare breed of professionals that has very deep understanding of Solution Architectural design for HP Enteprise Servers and storage Arichectecurial design, his customer centric approach to tasks and projects is very commendable . Dayspring is a professional and a gentleman always willing to help and able to go the extra mile to satisfy the customer. I was a pleasure to work with him and to learn from him .

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Credentials

  • AWS Academy Graduate - AWS Academy Cloud Foundations
    Amazon Web Services (AWS)
    Jun, 2022
    - Oct, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Sep, 2020
    - Oct, 2024
  • ITIL® Practitioner Certificate in IT Service Management
    AXELOS Global Best Practice
    May, 2016
    - Oct, 2024
  • RESILIA™ Foundation Certificate
    AXELOS Global Best Practice
    May, 2016
    - Oct, 2024
  • Big Data Foundation
    Cloud Credential Council
    Apr, 2016
    - Oct, 2024
  • Cloud Technology Associate
    Cloud Credential Council
    Apr, 2016
    - Oct, 2024
  • ITIL® Foundation Certificate in IT Service Management (2011)
    AXELOS Global Best Practice
    Nov, 2015
    - Oct, 2024
  • ISO/IEC 20000 (2011) Practitioner
    APMG-International
    Jun, 2015
    - Oct, 2024
  • ISO/IEC 20000 (2011) Auditor
    APMG-International
    Nov, 2014
    - Oct, 2024
  • ISO/IEC 20000 (2011) Foundation
    APMG-International
    Apr, 2014
    - Oct, 2024
  • MCSE1: Windows NT 4.0
    Microsoft
    Mar, 2000
    - Oct, 2024
  • ISO/IEC 27001 Lead Implementer
    PECB
    Jun, 2022
    - Oct, 2024
  • ISO 22301 Lead Auditor
    PECB
    Apr, 2022
    - Oct, 2024
  • Microsoft Certified: Identity and Access Administrator Associate
    Microsoft
    Dec, 2022
    - Oct, 2024
  • Certified Information Systems Security Professional (CISSP)
    (ISC)²
    Nov, 2020
    - Oct, 2024
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Mar, 2022
    - Oct, 2024
  • PECB Certified ISO/IEC 27001 Lead Implementer
    PECB
    Jun, 2016
    - Oct, 2024
  • PECB Certified ISO 22301 Lead Auditor
    PECB
    Apr, 2016
    - Oct, 2024

Experience

    • Poland
    • Software Development
    • 100 - 200 Employee
    • Compliance Practice Lead
      • Apr 2021 - Present

      Lead regulatory compliance, driving data privacy and information security Work with clients to implement compliance certifications in ISO27001, ISO27701 and other related standards Implement and oversee risk management processes and procedures, including vendor onboarding, off-boarding, and contract negotiation, developing privacy and security knowledge Work with management to achieve and maintain compliance with various regulations as well as industry leading accreditations Lead regulatory compliance, driving data privacy and information security Work with clients to implement compliance certifications in ISO27001, ISO27701 and other related standards Implement and oversee risk management processes and procedures, including vendor onboarding, off-boarding, and contract negotiation, developing privacy and security knowledge Work with management to achieve and maintain compliance with various regulations as well as industry leading accreditations

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • ITSM and Data Analytics Specialist
      • Sep 2020 - Mar 2021

      Deliver End-to-end incident lifecycle management including trend analysis and problem identificationFacilitate the improvement of service delivery at the service desk via identification of optimization opportunities

    • Technical Support Analyst
      • Oct 2018 - Sep 2020

      Provided first-line technical support to network users in North America via telephone, email & remote accessLogged incident and service requests for inbound technical support calls within the established ITIL FrameworkInvestigated and resolved problems relating to user profile administration using Windows Active DirectoryProvided support for network components such as printers to resolve connectivity issuesProvided email support using Office 365 including configuration of Outlook Desktop App Show less

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • IT Technical Support
      • Jul 2018 - Oct 2018

      Provided first-line technical support to network users in the GTA via telephone, email or remote access Documented and resolved inbound technical support calls within the established service standards Investigated and resolved problems relating to user profile administration using Windows Active Directory Provided support for network components such as printers to resolve connectivity issues Provided email support using Office 365 including configuration of Outlook Desktop App Deployed new computers to users across the GTA while using Acronis True Image for initial OS setup Show less

    • Nigeria
    • Business Consulting and Services
    • 1 - 100 Employee
    • IT Service Management and Information Security Consultant
      • Mar 2014 - Jan 2018

      Led engagements with prospective clients to showcase the benefits of implementing ISO standards Presented analysis of how ISO standards supported their business and aligned with goals and objectives Facilitated the effective and timely implementation of an IT Service Management System (ITSMS) and the eventual certification to the ISO/IEC 20000 – 1:2011 standard Conducted 3-day training courses for practitioners and auditors on implementing ISO/IEC 20000 – 1:2011 standard across the country Worked closely with clients from start to completion of ISO Standards implementation, including providing ongoing training sessions to stakeholders Maintained the Active Directory and Office 365 infrastructure for the company Show less

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Services Supervisor
      • Sep 2010 - Oct 2013

      Supervised the technical support team dedicated to Hewlett Packard customers in the U.K. Ensured that customer issues related to repair and replacement of faulty printers were resolved promptly and effectively Provided ongoing training for customer service agents on repair and replacement business processes Analyzed customer satisfaction survey data and provided regular reports to the Operational Management team at Hewlett Packard Identified continuous improvement opportunities for the repairs and replacement process based on customer survey results and presented these recommendations to the senior management team Promptly and efficiently responded to customer inquiries and concerns Show less

    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Helpdesk Technical Analyst
      • Jan 2008 - Sep 2009

      Provided first and second line technical support to network users nationwide via telephone, email or remote access Documented and resolved inbound technical support calls within the established service standards Escalated unresolved cases to third level of support as required Maintained an inventory of all IT assets in the company including technical support documentation Liaised with relevant service providers to maintain and supply IT equipment and services Provided first and second line technical support to network users nationwide via telephone, email or remote access Documented and resolved inbound technical support calls within the established service standards Escalated unresolved cases to third level of support as required Maintained an inventory of all IT assets in the company including technical support documentation Liaised with relevant service providers to maintain and supply IT equipment and services

    • Nigeria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Dec 2006 - Dec 2007

      Specialized in virus identification and protection Diagnosed client network environments to determine the extent of virus protection required, which included identifying potential intrusion entry points Installed McAfee Enterprise Protection Suite of security products for various client organizations Designed and developed virus protection procedures and guidelines to support various aspects of the client’s virus protection program Maintained a threat knowledge base to ensure adequate response to attacks reported by clients Show less

Education

  • Northumbria University
    Masters of Science, Computing and Information Technology
    2009 - 2010
  • Andrews University
    Bachelor of Arts, Cum Laude
    1995 - 1998

Community

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