Dejan Marjanovic
IT Desktop Support Expert at CETIN Serbia- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Hungarian Elementary proficiency
-
Serbian Native or bilingual proficiency
Topline Score
Bio
Igor S.
I had the pleasure to lead Dejan as the valued member of the Digital Workplace team from 2008 to 2017. During that period, he has been part of different changes including the transformation of the team to the service company to provide professional services to Telenor Business Units across Europe. He has proven to be an outstanding team player, capable to step in and help with different challenging tasks. Dejan can establish relationships with people outside the team, including customers and to adapt the communication level depending on the stakeholder requirements. I have always appreciated his insights and proposals how to further improve our systems and our way of work. On the technical side, Dejan has gained international experience in complex implementations, migrations and upgrades of device management systems (Capa, SCCM), VDI and Virtual Applications (Citrix and VMWare), EUC Anti-Virus (Kaspersky and Mcaffee), as well as working according to ITIL processes using different Service Management tools. Dejan has contributed significantly in reducing EUC risks by implementing patch management procedures. What gives additional weight to these projects is that they are implemented I different countries and different cultures, where Dejan has been capable to prove himself again and again.
Igor S.
I had the pleasure to lead Dejan as the valued member of the Digital Workplace team from 2008 to 2017. During that period, he has been part of different changes including the transformation of the team to the service company to provide professional services to Telenor Business Units across Europe. He has proven to be an outstanding team player, capable to step in and help with different challenging tasks. Dejan can establish relationships with people outside the team, including customers and to adapt the communication level depending on the stakeholder requirements. I have always appreciated his insights and proposals how to further improve our systems and our way of work. On the technical side, Dejan has gained international experience in complex implementations, migrations and upgrades of device management systems (Capa, SCCM), VDI and Virtual Applications (Citrix and VMWare), EUC Anti-Virus (Kaspersky and Mcaffee), as well as working according to ITIL processes using different Service Management tools. Dejan has contributed significantly in reducing EUC risks by implementing patch management procedures. What gives additional weight to these projects is that they are implemented I different countries and different cultures, where Dejan has been capable to prove himself again and again.
Igor S.
I had the pleasure to lead Dejan as the valued member of the Digital Workplace team from 2008 to 2017. During that period, he has been part of different changes including the transformation of the team to the service company to provide professional services to Telenor Business Units across Europe. He has proven to be an outstanding team player, capable to step in and help with different challenging tasks. Dejan can establish relationships with people outside the team, including customers and to adapt the communication level depending on the stakeholder requirements. I have always appreciated his insights and proposals how to further improve our systems and our way of work. On the technical side, Dejan has gained international experience in complex implementations, migrations and upgrades of device management systems (Capa, SCCM), VDI and Virtual Applications (Citrix and VMWare), EUC Anti-Virus (Kaspersky and Mcaffee), as well as working according to ITIL processes using different Service Management tools. Dejan has contributed significantly in reducing EUC risks by implementing patch management procedures. What gives additional weight to these projects is that they are implemented I different countries and different cultures, where Dejan has been capable to prove himself again and again.
Igor S.
I had the pleasure to lead Dejan as the valued member of the Digital Workplace team from 2008 to 2017. During that period, he has been part of different changes including the transformation of the team to the service company to provide professional services to Telenor Business Units across Europe. He has proven to be an outstanding team player, capable to step in and help with different challenging tasks. Dejan can establish relationships with people outside the team, including customers and to adapt the communication level depending on the stakeholder requirements. I have always appreciated his insights and proposals how to further improve our systems and our way of work. On the technical side, Dejan has gained international experience in complex implementations, migrations and upgrades of device management systems (Capa, SCCM), VDI and Virtual Applications (Citrix and VMWare), EUC Anti-Virus (Kaspersky and Mcaffee), as well as working according to ITIL processes using different Service Management tools. Dejan has contributed significantly in reducing EUC risks by implementing patch management procedures. What gives additional weight to these projects is that they are implemented I different countries and different cultures, where Dejan has been capable to prove himself again and again.
Experience
-
CETIN Serbia
-
Serbia
-
Telecommunications
-
100 - 200 Employee
-
IT Desktop Support Expert
-
Jul 2020 - Present
-
-
-
Telenor Common Operation
-
Hungary
-
Information Services
-
1 - 100 Employee
-
Senior System Specialist
-
Apr 2018 - Present
- Patch management for operative systems and software on employees’ workstations- Implementation of, work with and maintenance of desktop infrastructure and app virtualization - Implementation of, work with and maintenance of IT device management platforms- Diagnostics and second line support for employee requests and incidents that refer to IT workplace including hardware workstations, operative systems, workstation apps, and related connections- Software implementation and maintenance on workstations- Provides technical specifications for HW to be used by IT clients - Project work and providing suggestions on how to optimise the system under operative control- On-call system maintenance- Exceptional knowledge of clients’ operative systems and software - App virtualization and cloud technologies- Device management platforms- Implementation and maintenance of IP network- Works in an international team- Drives and leads improvements and changesMay 2018 Copenhagen - Microsoft SCCM 2016 Training Course Show less
-
-
Senior IT Workplace System Administrator
-
Oct 2013 - Present
- Configuring hardware, peripherals, services, settings, directories, storage, etc.- Maintaining installation and configuration procedures- Identifying and recommending approaches for system administration tasks according to the company's resources- Performing day-to-day system monitoring, verifying completion of scheduled jobs such as backups- Responding to trouble tickets, calls and e-mails from users- Creating, modifying, and deleting user accounts per request- Applying OS patches and upgrades on a regular basis- Ticketing systems: HP Open View ticket system, Remedy - Action Request System, IBM IT service management- Installing, administration, maintenance, remote management (Remote Desktop Connection, VNC, TeamViewer, VPN, 3G modems). - Advanced troubleshooting of Windows OS, hirens boot tools, psexec tools Antivirus remote management and administration of eset Nod32 antivirus and smart security packages.- Fieldwork and work with suppliers (pc, laptops, periferals, mobile phones). Coordination and organisation with repair services.- Creating daily, weekly and monthly reports.- Implementation of virtualization technology and advanced deployment techniques: MS Sysprep, Norton Ghost, MDT, SCCM 2012, CapaInstaller (Windows Xp, Windows 7 and Windows 8.1 Expert)- Mobile technologies: experience with Symbian, Bada, Blackberry, iPhone and Android smartphones. Customisation and managing mail accounts, software testing.2014 - Aalborg, Telenor Denmark - Capainstaller training and knowledge transfer (3 months) Show less
-
-
-
-
Computer Communication Maintenance Specialist
-
2006 - 2013
- Responding to trouble tickets, calls and e-mails from network users - Problem diagnosis and solving issues related to PC equipment and software (both remotely and on site) - Product software implementation and software maintenance for Oracle, BSCS, Minsat, PPAS, Arhiva, Skup - Configuring communications parameters and hardware problem solving - Computer network maintenance (cabling, operating systems, network troubleshooting) - Monitoring network access for security threats or problems with connectivity - Configuring and maintenance of security devices to ensure the safety of company software, systems and data. Show less
-
-
-
Mobtel
-
Telecommunications
-
1 - 100 Employee
-
IT Specialist
-
2001 - 2006
- Installing, testing and monitoring large software and hardware systems, Local Area Networks and Wide Area Networks - Troubleshooting and solving issues - Maintaining and repairing peripherals components, multiple software and storage devices, and monitoring help desk applications. - Installing, testing and monitoring large software and hardware systems, Local Area Networks and Wide Area Networks - Troubleshooting and solving issues - Maintaining and repairing peripherals components, multiple software and storage devices, and monitoring help desk applications.
-
-
-
-
IT Specialist
-
2000 - 2001
- Monitoring daily computer performance, running diagnostic tests to resolve issues - Providing technical support, installing new software and updates to existing software for PC users - Setting up new PC equipment, configuring communications parameters and hardware problem solving - Computer network maintenance (cabling, operating systems, network troubleshooting). - Monitoring daily computer performance, running diagnostic tests to resolve issues - Providing technical support, installing new software and updates to existing software for PC users - Setting up new PC equipment, configuring communications parameters and hardware problem solving - Computer network maintenance (cabling, operating systems, network troubleshooting).
-
-
Education
-
University of Belgrade - Faculty of Information Technology
Information Technology Engineer -
Nikola Tesla Secondary School of Electrical Engineering
High-School Degree, Computer Systems Networking and Telecommunications
Community
