Quality Improvement Coordinator

• Aug 2021 - Present

Disability Rights Advocate

• Jul 2020 - Aug 2021

Quality Specialist

• May 2018 - Jul 2020

• Conducting internal chart audits to ensure compliance with Medicaid, Licensure, and RBHA standards. Summarizing and preparing reports based on findings. • Collecting and analyzing data elements across programs and services to assist with the measurement of service delivery outcomes. • Assisting in monthly and quarterly report preparation for internal and external collaborative entities for quality and process improvement. • Identifying and conducting assigned process and quality improvement activities, including staff trainings on documentation, program standards, and implementation of interventions.

REACH - Intern

• Aug 2017 - Apr 2018

• Assisted with coordinating and implementing a new clinical model across a range of regional service providers. • Performed fiscal agent responsibilities for the Department of Behavioral Health and Developmental Services community engagement grant, including creating financial tracking spreadsheets, reviewing financial reports submitted for the purpose of reimbursement, and closely communicating with community providers around contract for services. • Provided supervision and direct oversight of a temporary employee. • Researched and presented information for review and possible implementation of new therapeutic model.

Caseworker/QMHP-A

• May 2017 - Aug 2017

• Provided daily psycho-educational, mentoring, and crisis de-escalation services to a caseload of three to five adults with severe and persistent mental illness. • Connected consumers with external programs or services, such as health services, recreational activities, housing, and, employment resources. • Provided academic and vocational guidance on community awareness, goal setting, and self-sufficiency. • Monitored individual behavior and documented individual progress according to existing standards and policies.

Intern

• Aug 2016 - Apr 2017

• Encouraged and facilitated social interaction and community connections for consumers with diagnosed intellectual and developmental disabilities.• Facilitated weekly psychosocial rehabilitation groups to promote effective coping mechanisms and emotional regulation techniques. • Utilized individualized treatment plans to implement necessary supports and completed documentation of progress within the behavioral health database. • Provided assistance and support to consumers in activities of daily living

Parent Educator

• May 2014 - Aug 2016

• Provided strength-based coaching and modeling of effective parenting skills and resilience building strategies during weekly home visits with parents in Henrico, VA. • Completed social-emotional, developmental, and behavioral health assessment of parents and children, including screenings for prenatal and post-partum depression and Ages and Stages Questionnaires. • Connected families to and facilitated usage of community resources, medical homes, social services, and mental health supports.