Experience

JMU Dental

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Special Event Project Manager

  • Sep 2022 - Present

• Sales Representative

  • Jan 2021 - Present

  * Provided direct sales support for field sales regions by developing relationships with key JMU professional customers resulting in a 30% increase in customer retention.* Initiated and nurtured positive relationships with key decision-makers in the wholesale industry, resulting in a 20% increase in sales numbers within 6 months.* Generated $1M in revenue through successful sales calls with both current and potential customers, promoting new products, conducting product knowledge sessions, and resolving problems. * Demonstrated strong self-starter abilities by independently prospecting and closing deals, contributing to a team-wide revenue growth of 30%.* Participated in regular dental industry trade shows across the country to stay up-to-date on market trends and keep a pulse on emerging competition activities. Gathered critical insights on potential growth opportunities that resulted in a new product line launch. Show less

• Customer Service Representative

  • Nov 2019 - Apr 2023



SEEK

• United States
• Home Health Care Services
• 1 - 100 Employee

• Behavioral Health Technician

  • Nov 2020 - Dec 2021

  • Implemented customized ABA programs for special needs clients resulting in a 75% increase in target behavior acquisition. • Conducted weekly parent/caregiver training sessions to improve implementation of behavioral interventions, resulting in a 50% decrease in challenging behaviors. • Collaborated with Board Certified Assistant Behavior Analyst (BCBA) to develop and execute treatment plans that resulted in an average improvement of 2 grade levels among school-aged clients. • Enact positive reinforcement techniques to increase measures of independence and social interaction Show less



Ollieroo INC

• United States
• Retail
• 1 - 100 Employee

• Lead Customer Service Representative

  • Sep 2017 - Nov 2020

  • Analyzed client feedback and implemented targeted improvements, resulting in a decrease of 50% in client complaints within the first quarter. • Updated and modified over 100 listings on Ebay, Amazon, Group On, and Walmart resulting in a 15% increase in sales within the first quarter of employment. • Assisted customers through the product assembly process for over 500 orders with a satisfaction rate of 98%, resulting in an increase of repeat business by 20%. • Answered over 2000 phone calls from customers regarding product inquiries and concerns, consistently maintaining an average call resolution time under three minutes. • Conducted thorough reviews of Installation Manuals, proofreading and approving them with a 100% accuracy rate. • Facilitated smooth communication between internal and external company contacts, occasionally serving as an interpreter for non-English-speaking clients. Show less



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Non-Apparel Visual Merchandising Assistant

  • Apr 2016 - Nov 2017



Marinello Schools of Beauty

• United States
• Higher Education
• 200 - 300 Employee

• Receptionist

  • Jan 2015 - Oct 2015



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• FES (Front End Supervisor)

  • Sep 2013 - Sep 2015



Alondra's Upholstery

• Commerce, CA

• Secretary

  • Nov 2013 - Mar 2015