Experience

City Colleges of Chicago-Malcolm X College

• United States
• Higher Education
• 100 - 200 Employee

• Lead Information Technology Specialist

  • Oct 2013 - Present

  Provide computer hardware and software support Maintain, install and test software on computer hardware Assemble and disassemble equipment Manage and protect equipment that is designated to students Submit help desk tickets to assist students, administrators, faculty and staff with technology related issues Facilitate use of equipment for various internal and external events Provide limited training to audio-visual/multi-media equipment users Manage Inventory of all incoming and outgoing equipment Inventory control for over 1500 machines and peripheral’s Supervised student worker’s development and implementation of practical continuous improvement processes Prioritize, assign and review duties and work activities to meet productivity and quality goals Organize and monitor staffing schedules and rotations Ensure consistent adherence to company policies, procedures and performance standards Show less



Hyatt Place

• Hospitality
• 700 & Above Employee

• Gallery Host

  • Mar 2012 - Apr 2013

  • Host Stand- Guest check in and out also meeting room servicing • Food preparation/Bar- Food and beverage item preparation’s to standards • Inventory- Take count of daily needs and place purchase orders for hotel. • Shuttle – Drive guest to and from points of destination. • Host Stand- Guest check in and out also meeting room servicing • Food preparation/Bar- Food and beverage item preparation’s to standards • Inventory- Take count of daily needs and place purchase orders for hotel. • Shuttle – Drive guest to and from points of destination.



Robert Morris University, Chicago, IL

• United States
• Higher Education
• 300 - 400 Employee

• Kitchen Manager/Teachers Aide

  • Nov 2010 - Feb 2011

  • Inventory- took count of products and restocked as needed • Sanitation- cleaned kitchen and equipment daily • Preparation- set up daily production carts for students per the menu design • Teachers aide- assist chef instructors in class with demonstrations and student questions • Inventory- took count of products and restocked as needed • Sanitation- cleaned kitchen and equipment daily • Preparation- set up daily production carts for students per the menu design • Teachers aide- assist chef instructors in class with demonstrations and student questions



Madden Communications

• United States
• Advertising Services
• 1 - 100 Employee

• Client support specialist

  • Jul 2005 - Apr 2007

  • Quality assurance- checked photos to make sure all installations were to plan • Data entry- entering information from field rep’s into the order system • Interdepartmental liaison- the contact between installers, billing and field rep’s • Inbound/Outbound calls • Quality assurance- checked photos to make sure all installations were to plan • Data entry- entering information from field rep’s into the order system • Interdepartmental liaison- the contact between installers, billing and field rep’s • Inbound/Outbound calls



Sams Club

• Batavia, IL

• Cashier

  • Aug 2004 - Feb 2005

  Face to face customer service also cash handling Face to face customer service also cash handling



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CUSTOMER SERVICE SPECIALIST/Credit analyst

  • Jul 2002 - Jul 2003

  Assist customers in the Midwest region with billing questions, rate plan changes, and upgrades using multiple billing systems. Also assist sales associates with running credit and doing activation's to improve efficiency. Assist customers in the Midwest region with billing questions, rate plan changes, and upgrades using multiple billing systems. Also assist sales associates with running credit and doing activation's to improve efficiency.



worldcom wireless

• Downers Grove, IL

• Customer service/tech support

  • Jan 2002 - Jun 2002

  Handling inbound customer care and technical asst. calls to the call center. Explaining bills and assisting customers with payments and product information to help better their cellular service. I will also help by assisting with common and complex trouble shooting to determine cause of problems and how to fix them. Handling inbound customer care and technical asst. calls to the call center. Explaining bills and assisting customers with payments and product information to help better their cellular service. I will also help by assisting with common and complex trouble shooting to determine cause of problems and how to fix them.



Ameritech

• United States
• Telecommunications
• 100 - 200 Employee

• Customer Advocate

  • Nov 2000 - Oct 2001

  Satisfy my customers with great customer service by first handling their initial request, then by fact finding I would see if there are any products and services that we had to offer to help benefit their business, and after overcoming those objectives I would make the sale which in turn generated revenue for my company. Satisfy my customers with great customer service by first handling their initial request, then by fact finding I would see if there are any products and services that we had to offer to help benefit their business, and after overcoming those objectives I would make the sale which in turn generated revenue for my company.



CarMax

• United States
• Retail
• 700 & Above Employee

• Customer assistant representative

  • Jan 2000 - Dec 2000

  Major responsibilities were to assist customers when they needed help, whether for information or assigning a sales associate to them. Assisting in dispense of dealer plates to sales associate, filing and storing credit applications, also maintained and handled childcare facilities. Major responsibilities were to assist customers when they needed help, whether for information or assigning a sales associate to them. Assisting in dispense of dealer plates to sales associate, filing and storing credit applications, also maintained and handled childcare facilities.