Administrative Coordinator

• Aug 2022 - Present

Patient Access Representative

• 2016 - 2022

· Scheduled services for patients within multiple departments at UMass Memorial Hospitals · Collaborated with other departments to coordinate patient’s appointments · Provided training to new employees · Resolved patients’ issues in a timely manner within established guidelines and policies · Maintained confidentially of all patient information in accordance with HIPPA procedures · Managed high volume phone systems in a fast-paced environment · Executed various clerical duties such as photocopying, faxing, mailing, transcribing, and · filing documents · Recognized for quality and volume of work in a fast-paced environment Show less

Guest Services

• 2015 - 2019

• Performed security checks of patrons and employees who entered the stadium during games and events • Assisted patrons with questions and resolved issues in a timely manner • Directed and escorted patrons to their seats • Performed security checks of patrons and employees who entered the stadium during games and events • Assisted patrons with questions and resolved issues in a timely manner • Directed and escorted patrons to their seats

Cashier

• 2010 - 2016

• Successfully conducted over 100 cash and credit card transactions per day swiftly and accurately • Delivered excellent customer service • Maintained a clean and organized work area • Trained new employees • Served food to customers and patients with careful consideration to customers’ allergies • Successfully conducted over 100 cash and credit card transactions per day swiftly and accurately • Delivered excellent customer service • Maintained a clean and organized work area • Trained new employees • Served food to customers and patients with careful consideration to customers’ allergies

Graduate and Professional Studies Office Intern

• 2010 - 2010

• Answered, and directed phone calls in a professional manner • Performed other administrative duties such as typing, mailings, photocopying, and filing • Created memorandums and/or correspondence accurately and proficiently • Assisted with special projects and events on campus • Answered, and directed phone calls in a professional manner • Performed other administrative duties such as typing, mailings, photocopying, and filing • Created memorandums and/or correspondence accurately and proficiently • Assisted with special projects and events on campus

Game Day Operations Intern

• 2010 - 2010

• Promoted the highest quality of sports marketing through customer service and community involvement • Managed the credential desk by signing in special guests and media personnel and communicating to the appropriate staff of their arrival • Provided support in fan contests and giveaways, halftime activities, and tables around the concourse • Assisted in setting up and breaking down of the concourse including the Fan Assistance, Chuck A Puck, and Kids Club tables • Promoted the highest quality of sports marketing through customer service and community involvement • Managed the credential desk by signing in special guests and media personnel and communicating to the appropriate staff of their arrival • Provided support in fan contests and giveaways, halftime activities, and tables around the concourse • Assisted in setting up and breaking down of the concourse including the Fan Assistance, Chuck A Puck, and Kids Club tables