Experience

Pall - Industrial

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Digital Key User

  • Sep 2020 - Present

  To act as an interface between the local sales offices and the regional Manager, Digital Channels, Customer Service & support the implementation, live operation and process improvement for the Digital Channels. Monitor Customer Onboarding on to the ecommerce portal within the local sales office. Support issue resolution by working with customers and local end users as well as liaising during projects. Communicate changes to materials and other information to the commercial end user community. Participate in process improvement activities; identify problems and work with regional Manager, Digital Channels organisation to find solutions. Support induction and training of new users in processes associated with the digital technologies.



Pall Corporation

• United States
• Manufacturing
• 700 & Above Employee

• Customer Services Administrator

  • May 2016 - Present

  Main duties include to accurately enter, monitor and amend current sales orders to ensure all customer requirements are met. Manage, track and resolve customer complaints and route to relevant teams when required. Liaise with internal and external contacts including sales, logistics, distribution and accounts. To monitor and meet the requirements of current Contracts and Agreements, to include providing a timely alert to all concerned regarding expiry date, price reviews and product usage figures. Execution of operational metrics and reporting and also to maintain records as appropriate for all sales orders. Meet KPIs on an ongoing basis.


EMC
• United States
• Biotechnology
• 1 - 100 Employee
• Distribution Coordinator

  • Jul 2013 - Feb 2016
• Administrator

  • Aug 2012 - Apr 2013

Angel Group Landscaping
• Landscaping, Administration & Customer Relations

  • Jun 2011 - Nov 2011

The Red Lion
• Restaurants
• 100 - 200 Employee
• Assistant Bar and Restaurant Supervisor

  • Jan 2007 - Mar 2008

Rigneydolphin
• Ireland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2005 - Jan 2007

Flashes Bar
• United States
• Research Services
• Bar and Restaurant Staff

  • Aug 2004 - Apr 2005

Hasbro Ireland
• United Kingdom
• Venture Capital and Private Equity Principals
• General Operative

  • Feb 2004 - Aug 2004

The Rising Sun Bar and Restaurant
• Bar and Restaurant Staff

  • Jun 2003 - Feb 2004

Dunnes Stores
• Ireland
• Retail
• 700 & Above Employee
• Sales Assistant

  • Nov 2002 - Feb 2003