Experience

Astor & Sanders

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Systems Analyst

  • Oct 2019 - Present

  • Analyzing, implementing and documenting complex systems, which includes planning development, testing, and deployment processes for various agencies/groups • Preparing business/functional use cases, user stories and work/flow diagrams • Writing Functional Requirements, Functional Design, Requirements Traceability Matrix, Test Plans, Test Cases, Documenting Test Results. • Conduct application testing and provide database management support. • Create and maintain documentation as necessary for operational and security audits. • Establish new users, manage access levels and reset passwords. • Analyze and route issues into the proper ticketing systems and update and close tickets in a timely manner. • Develop database scripts as needed to support data update requirements • Clearly documenting all processes and procedural requirements • Manage software releases into production • Write release announcements for the user community Show less



OmegaFi

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Sr. Business Analyst (Contractor)

  • Jan 2019 - Oct 2019

  Sr. Business Analyst (Contractor) – Provisions Group, Inc. Columbus, GA (1/2019 – 10/2019) • Contractor assigned at OmegaFi, Inc. Columbus, GA • Serves as a Sr. Business Analyst for the Agile OmegaOne SDLC project operating in two-week sprints. Responsibility includes writing user stories, functional and design requirements. Facilitate scrum meetings and attends regular project meetings. Gathers business requirements, manages customer relationships and performs quality assurance checks between requirements and code deliveries. Tools Used: JIRA, RTM, Confluence, Gliffy (Flow Diagram product); AGILE; Test Plans; Technical Writing o Design, develop and maintain documentation of assigned company products. o Identify and suggest patterns within existing processes to introduce and increase efficiencies throughout. o Manage documentation and deliverables o Facilitate scrum meeting and project meetings o Assist with defining metrics to ensure continuous improvements in the position and processes. o Manage projects for assigned company products from the original concept through the final implementation, by among other things: o Defining project scope and objectives o Creating and maintaining project schedules o Monitoring milestone completion o Providing timely reporting of project progress o Resolving project conflicts. o Manage and route incoming tickets for development. o Critically evaluate information gathered from multiple sources, reconcile conflicts and distinguish user requests from the underlying true needs. o Proactively communicate and collaborate with external and internal customers to analyze information needs to deliver: functional requirements, use cases, GUI screen and interface designs. o Work independently with users to define concepts under the direction of project managers. o Act as a liaison between business units and technology teams. Show less



Aflac

• Insurance
• 1 - 100 Employee

• Sr. Project Systems Analyst (Contractor)

  • Oct 2018 - Dec 2018

  • Contractor with DISYS Inc Dallas, TX assigned at AFLAC Insurance, Columbus, GA • Served as a Business Process Analyst on SDLC projects in the Business Technologies Group; Project Management • Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test Plans o Planned and facilitated informal JAD sessions with the product owner, technical team and business SMEs. o Lead and assisted with project deliverables: Statement of Work, Business Requirements, Functional Requirements, Design Requirements, Use Cases, Training Manual, Project Presentations, Test Cases, and Test Plans. o Worked within an agile scrum team on two week sprints to include a Scrum Master, Product Owner, business analyst, test analysts, application developers and business SMEs to design and deliver new products. o Participated and/or lead JAD sessions (informal or formal) with business SMEs to discern business and/or technical solutions. o Performed some QA work by writing the requirements from a QA perspective. o Utilized tools such as Rally, MS Suite and Confluent. Show less



Alfa Insurance

• United States
• Insurance
• 700 & Above Employee

• Sr. Business Analyst (Contractor)

  • Jul 2017 - Oct 2018

  ALFA Insurance Corporation, Montgomery, AL - (11/2017 – 10/2018) • Provided business and technical solutions throughout the AGILE sprint cycles. Gather and document business or technical requirements. Coordinate project efforts between the business stakeholders and development team. • Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Waterfall; Test Plans; Scrum Leader; Project Management Support; Technical Writing • Managed the ALFA Text Me Project o Facilitated working sessions and maintain project plan to support the work involved to implementing a texting service for customers to inform them of a past due or cancelled policies. o Developed and maintained SharePoint documents for the Agile process to ensure all audits were passed. o Developed training and testing cases for the Alfa Text Me project. o Maintained the work schedule for the team using JIRA for project tracking purposes. Ensured the burn down rate was consistent as well as reported hours were accurate. o Used management skills to implement the technology plans the analyst's work has identified as necessary. o Coordinated technology resources with tasks and timelines. o Worked closely with project sponsors and stakeholders to mitigate risks and remove obstacles that could get in the way of success. o Worked within an agile scrum team to include a ScrumMaster, Product Owner, business analyst, test analysts, application developers and business SMEs to design and deliver new products. o Experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria). o Developed detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. Assignment 1: Synovus Financial Corp (Contractor) - Columbus, GA (07/2017 – 09/2017) Provide business and technical solutions throughout the entire SDLC lifecycle. Assist system users in resolving problems or managing solutions for a technical need. Show less



Leidos

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Systems Engineer

  • Feb 2015 - Jul 2017

  Supported the implementation of the new Federal Motor Carrier Safety Administration (FMCSA) of the Department of Transportation (DOT) Unified Registration System (URS) in Washington, DC. Remote assignment. • Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test Plans; Project Management Support; Technical Writing; Training • Identified and compiled requirements with the customer and the Leidos Development Team. o Facilitated requirements gathering sessions, developing and maintaining use cases and supporting data requirements, developed PowerPoint presentations to support stakeholder meetings, and provide weekly status reports. • Led, facilitated and managed Agile working sessions to validate system designs and to confirm project needs. • Collaborated on the preliminary designs with the Systems Engineering team. • Interfaced with team members to support understanding of data modeling, development and testing tasks. • Worked with the testing team to ensure the product compliance with business needs from the use cases. • Managed requirements and project artifacts using Caliber and Subversion. o Developed training materials for the System Analysts team to support the use of Caliber and Letters of Taxonomy (Customer Notification Systems). • Provided meeting notes from Agile working sessions and established an executive communications process. Show less



DigitaliBiz, Corporation

• Sr. Business Analyst (Contractor)

  • Feb 2014 - Feb 2015

  Supported the following systems: Executive Data Management Systems (EDMS), Continuity of Operations (COOP), Emergency Notification System (ENS), Employee Relations/Labor Relations (ER/LR), Electronic Freedom of Information Action (EFOIA), General Counsel Case Tracking System (GCCTS), Relationship Data Management Systems (RDMS), Trademark Trial and Appeal Board Information System (TTABIS), and Trademark Trial and Appeal Board Viewing on Web (TTABVUE). • Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test Plans; Project Management Support; Technical Writing • Legacy Systems -- Mapped the requirements of several legacy systems to meet current requirements for the planned systems development and integration using Requisite Pro. • Gathered/analyzed managed Agile user stories using Rally. • Primary author and presenter of the Functional and Non-Functional Requirements Specification including project documentation and collateral deliverables. o Developed in-depth analysis, system design, and system programming specifications with detailed supporting information (decision tables, flow diagrams, etc.). • Authored and presented a whitepaper analyzing software evaluation of case management systems. o Analyzed CMS Vendors and weighted the requirements based on the vendor's features stated in the submitted Request for Information (RFI). o Presented a supporting PowerPoint slide deck with findings and recommendations and answered questions from senior management. Final analysis recommended Case Management System back on business types:  Platform as a Service (PaaS) or Business Process Management Systems (BPM).  Three recommended systems included MicroPact - Entellitrak; Lockheed Martin - Intranet Quorum (IQ); K4 Solutions, OmniScan Suite and Agilex - Living Systems Process Suite. Show less



Savantage Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Consultant

  • May 2012 - Nov 2013

  Assigned at the Department of the Army (DA) -• Served as a liaison interpreting functional requirements and effectively communicated those requirements to developers and testers for successful development and implementation • Assisted the SOW team with writing user stories, use cases and test cases • Entered and maintained requirements using Mortice Kerns Systems (MKS) • Served as the requirements analyst lead for the DA Next Generation Framework Buildout (NGFB). It provides advanced features for business intelligence, automated workflows, content management, access control, streamlined user profile management, and a service-oriented architecture that can be leveraged across the Army Acquisition enterprise. Performed reversed-engineering to write a Requirement Definition Document (RDD)/Functional Requirement Document (FRD) on two previous releases of NGFB. • Served as the requirements analyst lead for the DA iRequest system which supports the Defense Contract Management Agency (DCMA) in Iraq, Afghanistan, Kuwait and Africa. iRequest provides a unified picture of current and projected contract actions in a web-based application format, accessible by multiple user communities and organizations. Provided the updates to the System Design Document (SDD). Show less

• Sr. Consultant

  • May 2012 - Nov 2013

  Part II: Assigned at the Department of Homeland Security (DHS) -• Served as the requirements analyst lead for the Department of Homeland Security (DHS) Altimate (formerly known as Federal Financial Management Systems (FFMS)• Held JAD session to collect, define and review system requirements for different system areas. Interfaced with the client to gather business and functional requirements • Wrote Requirements and Design Documents (RDD) for enhancements and/or new software projects. • Performed reverse-reengineering for the Immigration and Customs Enforcement (ICE) a new screen in the Funds Module of the Federal Financial Management System (FFMS) which supports the need of OFM staff, under specific conditions to adjust certain segments of the ACCS and other various attributes associated with an undelivered order recorded against a prior year Fiscal Year Fund Code (FYFC). Wrote the RDD for the system which provides the capability to make specific adjustments without having any prior year recovery general ledger impact. Show less



Evolver

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Sr. Business Analyst (Contractor)

  • Jan 2011 - May 2012

  Assigned at the Pentagon - • Provided project management support for the US Army with its Equipment Common Operating Picture (ECOP) application system • Provided analytical support for existing applications to generate new or update existing engineering documentation: System Design Documents (SDD), Functional Requirements Document (FRD) or Business Requirements Document (BRD) • Supported comprehensive system testing by developing test plans and procedures • Worked directly with the client to identify, prioritize and document requirements • Provided business analyst support for the DHS St Elizabeth’s project • Reviewed a wide range of information systems in terms of design and development for DHS • Supported the Systems Engineering teams in gap analysis support and promoting the protection of the IT infrastructure by incorporating Section 508, Information Assurance, IT Security and Cyber Security requirements, technologies, and processes into all engineering projects and activities. • Held JAD sessions to collect, define and review system requirements for different system areas of the St. Elizabeth project Show less



Addx Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Program Analyst (Contractor)

  • Apr 2010 - Jan 2011

  Assigned at the United States Patent and Trade Office (USPTO) - • Provided project management support using MS Project Server and SharePoint for two teams - Data Management Services group and the Development Application group • Maintained project schedules for code reviews and database services • Attended SDLC meetings to provide the status of current projects • Provided weekly reports of progress and/or risks to upper management of the current projects. Assigned at the United States Patent and Trade Office (USPTO) - • Provided project management support using MS Project Server and SharePoint for two teams - Data Management Services group and the Development Application group • Maintained project schedules for code reviews and database services • Attended SDLC meetings to provide the status of current projects • Provided weekly reports of progress and/or risks to upper management of the current projects.



InfoPro Incorporated

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sr. Business Systems Analyst

  • Jul 2009 - Apr 2010

  Assigned at the Treasury Department - • Served as a Senior Business Systems Analyst with the Treasury office under the Troubled Asset Relief Program (TARP) program. Performed reversed-engineering to write a Requirement/Functional Requirement Document (RDD or FRD) on a previous releases of TARP. • Provided gap analysis support in developing system and database requirements for the Contract Management System (CMS) • Supported systems analysis activities in regards to the full systems development life cycle (SDLC), to include requirements gathering and analysis, design, testing, implementation, and maintenance; as well as corresponding documentation (e.g., project plans, schedules, requirements documents, design documents, test procedures) • Provided in-depth understanding of systems analysis, experience in defining computer resource allocation processes based on business needs and priorities as well as operational experience with computer systems on both Oracle and SQL Server. Show less



Abacus Consulting

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Sr. Business Analyst

  • Sep 2008 - Jul 2009

  Assigned at the Department of Defense (DoD) Defense Security Services (DSS) – • Interviewed government project managers and end users to identify detailed requirements. • Performed gap systems analysis, developed process flow diagrams and data models. • Documented requirements and worked closely with technical teams to translate requirements into technical specifications. • Developed statements of work as well as identified requirements for post-award and in-progress automation efforts. • Worked closely with technical teams to ensure that final deliverable met requirements. • Defined the requirements which feature the functionality and architecture of a new ODAA Business Management System (BMS). Used a previously written Functional Requirements Document (FRD) to perform reverse-engineering on the BMS (hired to analyze a FRD which did not meet the customer’s expectation). Rewrote the entire FRD in more detail to include process flow diagrams, system flows, and user role models. The BMS was developed as a tool to support C&A process for DSS ODAA HQ and Field operations. Assigned at the Department of Defense (DoD) Naval Facility – • Served as a Sr. Business Analyst and Project Manager for the Naval Facility Military Construction Program • Gathered, identified and analyzed requirements for building new systems or enhancements to existing systems • Created a process to track errors, issues, and enhancements for the MILCON application • Executed SQL scripts to support daily import process • Provided project assignments as well as performed program manager duties for the off-site developer team Show less



Applied Tech

• United States
• Computer and Network Security
• 1 - 100 Employee

• Business Systems Analyst

  • Jan 2008 - Sep 2008

  Assigned at the Transportation Security Administration (TSA) - • Served as a business systems analyst with the Security Technology Integrated Program 1 (STIP 1) team which supported the Transportation Security Administration (TSA) in improving and consolidating the management of the Threat Image Projection (TIP) Ready X-ray (TRX) equipment and laying the foundation for technology to be extended to the management of all Transportation Security Administration (TSE) as part of STIP Phase 2 • Collected, refined, and validated requirements with clients. Generated presentations and requirements design documents • Interacted with developers to convey requirements, understand design and contribute to user interface • Tested software applications and supported the client in user acceptance testing • Generated test plans and procedures from requirements. Created test analysis results documents • Generated user manuals and training materials. Show less



Prometric

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Systems Design Analyst

  • Jul 2007 - Jan 2008

  • Provided analysis, interpretation and documentation of business and functional requirements for Prometric’s Technology Quality Management group (TQM) technical solutions in the areas of: Test Delivery Systems, Scheduling Systems, Site Software and Data Management • Captured, solidified, and documented the business and functional requirements • Created Requirements Design Documents and additional documentation as appropriate • Participated in design reviews, and developed use cases within the software development lifecycle framework • Gathered requirements and performed a gap analysis for Prometric’s class (nursing) registration billing system • Gathered requirements through interviews and produced business and functional level requirements, use cases, process flows, and other documentation as determined by the project. Show less



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Business Analyst

  • Aug 2005 - Jul 2007

  Assigned at the Social Security Administration (SSA) - • Served as Business Analyst for task the Technical Support for Division of Annual Wage and Reporting (AWR) System • Participated in all phases of the systems development life cycle, with emphasis on maintenance of programmers through assignment of Problem and Information Reporting System (PAIRS) • Made coding changes using DB2, CICS, JCL, Intertest, Endevor; tested programs and implemented latest software modifications • Participated in all phases of the systems development life cycle, with emphasis on analytical, technical and documentation to AWR • Served as primary technical support on work assignment to ensure accuracy and the timely completion and submission of all deliverables or work products • Participated in meetings with SSA counterparts, as needed • Ensured effective communication on all work assignment issues, monitoring work effort and reporting statuses in a verbal and/or written manner. Show less



GC CONSULTING LLC

• United States
• Business Consulting and Services

• Sr Computer Programmer

  • Feb 2005 - Aug 2005

  Assigned at the Internal Revenue Services (IRS) -- • Served as a COBOL Programmer assigned to the Integrated Collection Services (ICS) Data Reporting Group • Provided new development and maintenance for COBOL CICS and DB2 ICS diagnostic report programs for the national tax collectors across the country • Provided diagnostic reports as a method of verifying the data on Integrated Data Retrieval System (IDRS). Assigned at the Internal Revenue Services (IRS) -- • Served as a COBOL Programmer assigned to the Integrated Collection Services (ICS) Data Reporting Group • Provided new development and maintenance for COBOL CICS and DB2 ICS diagnostic report programs for the national tax collectors across the country • Provided diagnostic reports as a method of verifying the data on Integrated Data Retrieval System (IDRS).

• Computer Network Consultant, Level 3

  • Sep 2004 - Jan 2005

  Assigned at the Social Security Administration (SSA) - • Served as Computer Analyst for Technical Support for Earnings Corrections, ERISA, SSPA and Earnings Alert to support the Division of Earnings Correction and Use (DECU) • Designed and prepared technical reports and documentation • Participated in all phases of the systems development life cycle, with emphasis on analysis and documentation • Participated in all phases of the systems development life cycle, with emphasis on analytical, technical and documentation to DECU • Participated in the development and maintenance of the Informational/Certified Earnings Records System (ICERS) application, providing detailed system documentation to support system maintenance and future system modification efforts • Provided input for technical reports and documentation through the analysis of each data element processed into the print utilities, VAMPIRE, from the Batch/Online ICERS programs Developed technical document containing the results of the system analysis • Provided primary technical support on work assignment to ensure accuracy and the timely completion and submission of all deliverables or work products • Participated in meetings with SSA counterparts, as needed • Ensured effective communication on all work assignments issues, monitoring work effort and reporting statuses in a verbal and/or written manner • Served as the Risk Manager and QA Manager for the team • Reversed-engineer an Assembler reporting system to write a Functional Requirements Document (FRD). Show less



Various Companies

• Book and Periodical Publishing
• 1 - 100 Employee

• Various Positions

  • Jun 1990 - Sep 2004

  Duties and Responsibilities: Held positions as Sr. Computer Programmer, Programmer Analyst, Configuration Manager, Systems Engineer, and Electronic Data Processing Analyst Duties and Responsibilities: Held positions as Sr. Computer Programmer, Programmer Analyst, Configuration Manager, Systems Engineer, and Electronic Data Processing Analyst