Experience

Lucence

• United States
• Biotechnology Research
• 1 - 100 Employee

• Director Of Client Services

  • Feb 2022 - Jul 2023

  Built a world class Client Services Team and Customer Service processes geared towards best in the industry service while achieving scalability, efficiency, and compliance with CAP & CLIA requirements. Managed all aspects of proving mobile phlebotomy services country wide. Helped build and implement a customer portal. Owned, built, and implemented business and reimbursement analytics via Salesforce. Owned CRM development for sales enablement and MBO/OKR tracking. Built a world class Client Services Team and Customer Service processes geared towards best in the industry service while achieving scalability, efficiency, and compliance with CAP & CLIA requirements. Managed all aspects of proving mobile phlebotomy services country wide. Helped build and implement a customer portal. Owned, built, and implemented business and reimbursement analytics via Salesforce. Owned CRM development for sales enablement and MBO/OKR tracking.



Mountain Honey Clothier

• Rutland, Vermont

• Owner & Creative Director

  • Oct 2012 - May 2022

  Design and develop seasonally updated, hand-crafted, children’s accessory and toy line. Creation of signature items unique to the industry. All aspects of social media management, marketing, and branding. Oversee production of products with a focus on sustainability & small-batch/limited runs. Design and build market displays for a variety of show settings. Bring line to Hand-made markets for the purpose of in person sales, expanding client base, & networking. Oversee every aspect… Show more Design and develop seasonally updated, hand-crafted, children’s accessory and toy line. Creation of signature items unique to the industry. All aspects of social media management, marketing, and branding. Oversee production of products with a focus on sustainability & small-batch/limited runs. Design and build market displays for a variety of show settings. Bring line to Hand-made markets for the purpose of in person sales, expanding client base, & networking. Oversee every aspect of digital content creation, and website design and maintenance. Including product photography and descriptions, limited custom website coding for special product features, inventory management, and order fulfillment. Ensure customer satisfaction and address and product quality issues or complaints ensuring that every customer cherishes their Mountain Honey products and returns in the future. Show less Design and develop seasonally updated, hand-crafted, children’s accessory and toy line. Creation of signature items unique to the industry. All aspects of social media management, marketing, and branding. Oversee production of products with a focus on sustainability & small-batch/limited runs. Design and build market displays for a variety of show settings. Bring line to Hand-made markets for the purpose of in person sales, expanding client base, & networking. Oversee every aspect… Show more Design and develop seasonally updated, hand-crafted, children’s accessory and toy line. Creation of signature items unique to the industry. All aspects of social media management, marketing, and branding. Oversee production of products with a focus on sustainability & small-batch/limited runs. Design and build market displays for a variety of show settings. Bring line to Hand-made markets for the purpose of in person sales, expanding client base, & networking. Oversee every aspect of digital content creation, and website design and maintenance. Including product photography and descriptions, limited custom website coding for special product features, inventory management, and order fulfillment. Ensure customer satisfaction and address and product quality issues or complaints ensuring that every customer cherishes their Mountain Honey products and returns in the future. Show less



Averhealth

• United States
• Mental Health Care
• 1 - 100 Employee

• Director of Health Analytics Strategy

  • Oct 2021 - Feb 2022



Aspenti Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Client Partnership

  • Sep 2019 - Oct 2021

  Lead the organization in developing meaningful partnership with clients where we drive client delight by understanding our partner's business goals and finding creative opportunities to support them in achieving those goals. Lead long term and strategic planning designed to improve engagement with our clients. Understand our client base and gather information about client needs that align with Aspenti's mission to support the creation and constant improvement of products and services that meet… Show more Lead the organization in developing meaningful partnership with clients where we drive client delight by understanding our partner's business goals and finding creative opportunities to support them in achieving those goals. Lead long term and strategic planning designed to improve engagement with our clients. Understand our client base and gather information about client needs that align with Aspenti's mission to support the creation and constant improvement of products and services that meet those needs. Think creatively and work collaboratively across every department of the organization to orchestrate an experience for our clients that leaves them delighted in their partnership with Aspenti. Design and implement sales and communication techniques and tools to expand our footprint with current clients and ensure retention. Oversee implementations of new products and services. Serve as a project manager for special projects and software, diagnostic, and new product implementations for key clients.

• Client Partnership Manager

  • Oct 2018 - Sep 2019

  Strategic ownership of business-critical client partnerships within the organization. Build, lead, and engage the Client Partnership Team with the goal of delivering exceptional service, delighting, and growing clients. Oversee client engagement plans, theories, and processes. Articulate the value the organization brings to clients while continually expanding business partnerships. Demonstrate exemplary leadership of the Client Partnership team, aligning with the mission and values of… Show more Strategic ownership of business-critical client partnerships within the organization. Build, lead, and engage the Client Partnership Team with the goal of delivering exceptional service, delighting, and growing clients. Oversee client engagement plans, theories, and processes. Articulate the value the organization brings to clients while continually expanding business partnerships. Demonstrate exemplary leadership of the Client Partnership team, aligning with the mission and values of the organization. Partner with executive leadership on key projects and initiatives. Understand and drive the Client Partnership team towards the strategic vision and goals of the organization. Identify areas of potential impact within the client business and collaborate cross-departmentally to deliver solutions that increase the value of the client/business partnership.

• Strategic Client Advisor

  • Feb 2015 - Sep 2018

  Responsible for the strategic management of a portfolio of high-profile clients. Relationship development with senior level leaders, and key decision makers within the client organization. Maintain an in depth understanding of the client's business objectives and strategies. Develop and drive progress on strategic client engagement plans encompassing financial & partnership goals. Demonstrate focus on supporting the client in achieving their key business objectives. Lead development and… Show more Responsible for the strategic management of a portfolio of high-profile clients. Relationship development with senior level leaders, and key decision makers within the client organization. Maintain an in depth understanding of the client's business objectives and strategies. Develop and drive progress on strategic client engagement plans encompassing financial & partnership goals. Demonstrate focus on supporting the client in achieving their key business objectives. Lead development and implementation of systems and processes within the Client Experience department that meet client needs while supporting the strategic growth of The business. Identify areas of potential impact within client business and collaborate cross-departmentally to deliver solutions that increase the value of the Client/Business partnership. Oversee all aspects of daily account management ensuring delivery of quality customer service. Identify and solve for risks to client relationships and ensure satisfactory resolution of any issues impacting clients. Develop and maintain annual client business plans. Act as client consultant, delivering relationship reviews, guidance on best practice, and identifying and leading collaboration on strategic partnership opportunities. Deliver internal client reviews, ensuring visibility to executive leadership into the health of the client/business relationship.



Kind Hearts Preschool & Childcare

• Rutland, Vermont

• Head Teacher & Owner

  • Apr 2005 - Jul 2010



Chittenden Bank

• Banking
• 1 - 100 Employee

• Private Banking Administrator

  • Nov 2003 - Apr 2005