Experience

The Hello Team

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• HR manager & Recruiting specialist

  • Jul 2022 - Present

  Specialized in delivering top talent within the contact center industry.

• Customer Service Specialist/ Telehealth Recruiter (Remote)

  • Dec 2021 - Aug 2022



Master Tattoo Institute

• United States
• Higher Education

• Operations Specialist (Remote)

  • Dec 2021 - Jan 2023

  -Handle customer inquiries and provide prompt, accurate, and professional responses via chat and email. -Monitor and respond to customer feedback and complaints, working to resolve any issues in a timely manner. -Handle customer scheduling and appointment confirmations. -Manage the studio's customer database and maintain accurate customer information. -Act as the primary point of contact for customers, artists and the management team. -Continuously monitor customer feedback… Show more -Handle customer inquiries and provide prompt, accurate, and professional responses via chat and email. -Monitor and respond to customer feedback and complaints, working to resolve any issues in a timely manner. -Handle customer scheduling and appointment confirmations. -Manage the studio's customer database and maintain accurate customer information. -Act as the primary point of contact for customers, artists and the management team. -Continuously monitor customer feedback, looking for trends and patterns that can be used to improve customer service. -Identify and implement process improvement initiatives to increase efficiency and reduce costs. - Provide pricing, scholarship, and school details. Show less -Handle customer inquiries and provide prompt, accurate, and professional responses via chat and email. -Monitor and respond to customer feedback and complaints, working to resolve any issues in a timely manner. -Handle customer scheduling and appointment confirmations. -Manage the studio's customer database and maintain accurate customer information. -Act as the primary point of contact for customers, artists and the management team. -Continuously monitor customer feedback… Show more -Handle customer inquiries and provide prompt, accurate, and professional responses via chat and email. -Monitor and respond to customer feedback and complaints, working to resolve any issues in a timely manner. -Handle customer scheduling and appointment confirmations. -Manage the studio's customer database and maintain accurate customer information. -Act as the primary point of contact for customers, artists and the management team. -Continuously monitor customer feedback, looking for trends and patterns that can be used to improve customer service. -Identify and implement process improvement initiatives to increase efficiency and reduce costs. - Provide pricing, scholarship, and school details. Show less



Ontop

• Belarus
• Advertising Services

• Growth Specialist

  • Jan 2022 - Apr 2022

  We automate international hiring and payments. Never worry about contracts, paperwork, and compliance again. Ontop of your hiring with an effortless and cost-savvy solution, if you feel curious about how I can be your partner in growth feel free to send me an email to: dperalta@getontop.com We automate international hiring and payments. Never worry about contracts, paperwork, and compliance again. Ontop of your hiring with an effortless and cost-savvy solution, if you feel curious about how I can be your partner in growth feel free to send me an email to: dperalta@getontop.com



Leadium

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Development Representative

  • Jan 2020 - Dec 2021

  Leadium is the most in-depth way to accelerate outbound sales. We provide dedicated sales resources who acquire target prospects, design account-based sales campaigns and convert prospects into qualified sales appointments. We deliver a predictive sales funnel solution that is supported by detailed campaign statistics. Our outsourced KPI driven sales specialists quickly adopt company culture, efficiently utilize the latest sales tools and are managed by experienced sales experts. The… Show more Leadium is the most in-depth way to accelerate outbound sales. We provide dedicated sales resources who acquire target prospects, design account-based sales campaigns and convert prospects into qualified sales appointments. We deliver a predictive sales funnel solution that is supported by detailed campaign statistics. Our outsourced KPI driven sales specialists quickly adopt company culture, efficiently utilize the latest sales tools and are managed by experienced sales experts. The embedded team allows you to reach sales goals quicker and reduce customer acquisition costs. At our heart, we are an embedded sales partner connecting businesses with awesome products with those who need them. Show less Leadium is the most in-depth way to accelerate outbound sales. We provide dedicated sales resources who acquire target prospects, design account-based sales campaigns and convert prospects into qualified sales appointments. We deliver a predictive sales funnel solution that is supported by detailed campaign statistics. Our outsourced KPI driven sales specialists quickly adopt company culture, efficiently utilize the latest sales tools and are managed by experienced sales experts. The… Show more Leadium is the most in-depth way to accelerate outbound sales. We provide dedicated sales resources who acquire target prospects, design account-based sales campaigns and convert prospects into qualified sales appointments. We deliver a predictive sales funnel solution that is supported by detailed campaign statistics. Our outsourced KPI driven sales specialists quickly adopt company culture, efficiently utilize the latest sales tools and are managed by experienced sales experts. The embedded team allows you to reach sales goals quicker and reduce customer acquisition costs. At our heart, we are an embedded sales partner connecting businesses with awesome products with those who need them. Show less


Upwork
• United States
• IT Services and IT Consulting
• 300 - 400 Employee
• Freelance

  • Feb 2018 - Dec 2021


Rekall Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • 2020 - 2020

  Is a private cloud solutions and IT management to small and medium businesses. Our are of expertise is helping law firms by facilitating cloud migration, IT services, and cybersecurity protection. Our objective is to cut down your costs in staffing, equipment purchases, and time loss. With consistent subscription rates, your expenses will be even more manageable thus maintaining a robust IT and security service. My responsibilites. -Qualify leads through phone and email, and… Show more Is a private cloud solutions and IT management to small and medium businesses. Our are of expertise is helping law firms by facilitating cloud migration, IT services, and cybersecurity protection. Our objective is to cut down your costs in staffing, equipment purchases, and time loss. With consistent subscription rates, your expenses will be even more manageable thus maintaining a robust IT and security service. My responsibilites. -Qualify leads through phone and email, and schedule appointments for the sales team -Research and identify potential new clients through various resources such as online databases and social media -Consistently achieve or exceed monthly and quarterly sales goals -Build and maintain a pipeline of potential new clients -Utilize a CRM system to track and manage leads and sales activity -Collaborate with the sales team to develop effective sales strategies and tactics -Attend networking events, trade shows, and other industry events to generate new leads -Continuously improve knowledge of products, services, and the industry. Show less Is a private cloud solutions and IT management to small and medium businesses. Our are of expertise is helping law firms by facilitating cloud migration, IT services, and cybersecurity protection. Our objective is to cut down your costs in staffing, equipment purchases, and time loss. With consistent subscription rates, your expenses will be even more manageable thus maintaining a robust IT and security service. My responsibilites. -Qualify leads through phone and email, and… Show more Is a private cloud solutions and IT management to small and medium businesses. Our are of expertise is helping law firms by facilitating cloud migration, IT services, and cybersecurity protection. Our objective is to cut down your costs in staffing, equipment purchases, and time loss. With consistent subscription rates, your expenses will be even more manageable thus maintaining a robust IT and security service. My responsibilites. -Qualify leads through phone and email, and schedule appointments for the sales team -Research and identify potential new clients through various resources such as online databases and social media -Consistently achieve or exceed monthly and quarterly sales goals -Build and maintain a pipeline of potential new clients -Utilize a CRM system to track and manage leads and sales activity -Collaborate with the sales team to develop effective sales strategies and tactics -Attend networking events, trade shows, and other industry events to generate new leads -Continuously improve knowledge of products, services, and the industry. Show less



ERC (Enhanced Resource Centers)

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Operations Supervisor

  • Jun 2016 - 2020

  -Manage a team of customer support agents and back office staff to ensure high levels of customer satisfaction. -Monitor and evaluate the performance of team members, providing feedback and coaching as necessary to improve performance. -Develop and implement policies and procedures to ensure efficient and effective operations. -Create and maintain schedules for the team to ensure adequate coverage during all operating hours. -Review and respond to customer inquiries, escalations… Show more -Manage a team of customer support agents and back office staff to ensure high levels of customer satisfaction. -Monitor and evaluate the performance of team members, providing feedback and coaching as necessary to improve performance. -Develop and implement policies and procedures to ensure efficient and effective operations. -Create and maintain schedules for the team to ensure adequate coverage during all operating hours. -Review and respond to customer inquiries, escalations, and complaints, providing prompt resolution to customer issues. -Monitor and analyze customer satisfaction metrics to identify areas for improvement and implement changes as needed. -Create and maintain detailed training materials for new and existing team members. -Foster a positive and productive work environment for the team. -Continuously monitor customer feedback, looking for trends and patterns that can be used to improve customer service. -Act as the primary point of contact for senior management on customer service matters. -Work closely with the management team to align customer service activities with overall business objectives. -Identify and implement process improvement initiatives to increase efficiency and reduce costs.

• Operations Team Lead

  • Jan 2016 - Jun 2016

• Customer Service Representative

  • Sep 2012 - Jan 2016

  -Respond to customer inquiries and complaints via phone. -Resolve customer issues and complaints in a timely and professional manner. -Provide accurate and clear information about the company's products and services. -Maintain customer records in a CRM system. -Monitor customer satisfaction and take action to improve it. -Collaborate with other departments to resolve customer issues. -Follow up with customers to ensure their issues have been resolved to their… Show more -Respond to customer inquiries and complaints via phone. -Resolve customer issues and complaints in a timely and professional manner. -Provide accurate and clear information about the company's products and services. -Maintain customer records in a CRM system. -Monitor customer satisfaction and take action to improve it. -Collaborate with other departments to resolve customer issues. -Follow up with customers to ensure their issues have been resolved to their satisfaction. -Continuously improve knowledge of products, services, and industry best practices. -Identify and report trends in customer complaints to management. -Participate in training and development opportunities to improve skills and knowledge.



Assurant

• United States
• Insurance
• 700 & Above Employee

• Operations Supervisor

  • Jun 2016 - 2020

  -Manage a team of customer support agents and back office staff to ensure high levels of customer satisfaction. -Monitor and evaluate the performance of team members, providing feedback and coaching as necessary to improve performance. -Develop and implement policies and procedures to ensure efficient and effective operations. -Create and maintain schedules for the team to ensure adequate coverage during all operating hours. -Review and respond to customer inquiries, escalations… Show more -Manage a team of customer support agents and back office staff to ensure high levels of customer satisfaction. -Monitor and evaluate the performance of team members, providing feedback and coaching as necessary to improve performance. -Develop and implement policies and procedures to ensure efficient and effective operations. -Create and maintain schedules for the team to ensure adequate coverage during all operating hours. -Review and respond to customer inquiries, escalations, and complaints, providing prompt resolution to customer issues. -Monitor and analyze customer satisfaction metrics to identify areas for improvement and implement changes as needed. -Create and maintain detailed training materials for new and existing team members. -Foster a positive and productive work environment for the team. -Continuously monitor customer feedback, looking for trends and patterns that can be used to improve customer service. -Act as the primary point of contact for senior management on customer service matters. -Work closely with the management team to align customer service activities with overall business objectives. -Identify and implement process improvement initiatives to increase efficiency and reduce costs. Show less -Manage a team of customer support agents and back office staff to ensure high levels of customer satisfaction. -Monitor and evaluate the performance of team members, providing feedback and coaching as necessary to improve performance. -Develop and implement policies and procedures to ensure efficient and effective operations. -Create and maintain schedules for the team to ensure adequate coverage during all operating hours. -Review and respond to customer inquiries, escalations… Show more -Manage a team of customer support agents and back office staff to ensure high levels of customer satisfaction. -Monitor and evaluate the performance of team members, providing feedback and coaching as necessary to improve performance. -Develop and implement policies and procedures to ensure efficient and effective operations. -Create and maintain schedules for the team to ensure adequate coverage during all operating hours. -Review and respond to customer inquiries, escalations, and complaints, providing prompt resolution to customer issues. -Monitor and analyze customer satisfaction metrics to identify areas for improvement and implement changes as needed. -Create and maintain detailed training materials for new and existing team members. -Foster a positive and productive work environment for the team. -Continuously monitor customer feedback, looking for trends and patterns that can be used to improve customer service. -Act as the primary point of contact for senior management on customer service matters. -Work closely with the management team to align customer service activities with overall business objectives. -Identify and implement process improvement initiatives to increase efficiency and reduce costs. Show less