Deepti Shewale
Assistant Manager at Global Cloud Xchange- Claim this Profile
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Bio
Credentials
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Introduction to Oracle 9i- SQL from Oracle corporation.
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Experience
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GCX
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Assistant Manager
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Aug 2014 - Present
Working as Sales Support(Pre-Sales, Post-Sales, Billing, Pricing) Pricing & Pre- Sales Support: •We get the request from Sales in Remedy as Change Request (CR) for various products like, Ethernet to MPLS, IPLC, Internet, LL, ELL. •We analyse the request and if required go on call with sales/customer in case have any discrepancies. •Gathering all the details for local loops and applying appropriate margins on it. •Make sure on-net prices are provided by solutions and prepare the… Show more Working as Sales Support(Pre-Sales, Post-Sales, Billing, Pricing) Pricing & Pre- Sales Support: •We get the request from Sales in Remedy as Change Request (CR) for various products like, Ethernet to MPLS, IPLC, Internet, LL, ELL. •We analyse the request and if required go on call with sales/customer in case have any discrepancies. •Gathering all the details for local loops and applying appropriate margins on it. •Make sure on-net prices are provided by solutions and prepare the E2E solution. •Send pricing acquired to Sales/Customer for final approval. Post-Sales Support: •Once the order is confirmed by sales team, check the price and feasibility provided is valid or not. •Once the pricing is confirmed valid, then prepare the solution in the system with all prices and feasibility details. •Coordinate with Account Managers for gathering ordering details and order form. •Make the SOF and send it to customer for sign off. •Once it is signed, send the order to provisioning for Service delivery. Also make sure billing team gets all the necessary information post order is delivered. •Co-ordination with the cross functional teams like Service Delivery, NOC, Product management team, Access Management team to provide the best and final proposal to the customer Billing Analyst: •Looking after all Major Accounts for Germany. Such as SGS, Hapimag, Havi. •Analysing and gathering all the requirements for bulk upload of price, cost and solutions for the process of IR upload. •Resolution of billing error with support of Sales team, pricing team, service delivery team etc. •Responsible for end to end accurate Billing for products like MPLS, Global Ethernet, IP Transit, IPLC, EPL, and Capacity Services. Achievements: •Cleared all billing disputes for SGS billing - around 5 Mn. Currently customers receives error free & zero leakage invoices in fixed time. Show less Working as Sales Support(Pre-Sales, Post-Sales, Billing, Pricing) Pricing & Pre- Sales Support: •We get the request from Sales in Remedy as Change Request (CR) for various products like, Ethernet to MPLS, IPLC, Internet, LL, ELL. •We analyse the request and if required go on call with sales/customer in case have any discrepancies. •Gathering all the details for local loops and applying appropriate margins on it. •Make sure on-net prices are provided by solutions and prepare the… Show more Working as Sales Support(Pre-Sales, Post-Sales, Billing, Pricing) Pricing & Pre- Sales Support: •We get the request from Sales in Remedy as Change Request (CR) for various products like, Ethernet to MPLS, IPLC, Internet, LL, ELL. •We analyse the request and if required go on call with sales/customer in case have any discrepancies. •Gathering all the details for local loops and applying appropriate margins on it. •Make sure on-net prices are provided by solutions and prepare the E2E solution. •Send pricing acquired to Sales/Customer for final approval. Post-Sales Support: •Once the order is confirmed by sales team, check the price and feasibility provided is valid or not. •Once the pricing is confirmed valid, then prepare the solution in the system with all prices and feasibility details. •Coordinate with Account Managers for gathering ordering details and order form. •Make the SOF and send it to customer for sign off. •Once it is signed, send the order to provisioning for Service delivery. Also make sure billing team gets all the necessary information post order is delivered. •Co-ordination with the cross functional teams like Service Delivery, NOC, Product management team, Access Management team to provide the best and final proposal to the customer Billing Analyst: •Looking after all Major Accounts for Germany. Such as SGS, Hapimag, Havi. •Analysing and gathering all the requirements for bulk upload of price, cost and solutions for the process of IR upload. •Resolution of billing error with support of Sales team, pricing team, service delivery team etc. •Responsible for end to end accurate Billing for products like MPLS, Global Ethernet, IP Transit, IPLC, EPL, and Capacity Services. Achievements: •Cleared all billing disputes for SGS billing - around 5 Mn. Currently customers receives error free & zero leakage invoices in fixed time. Show less
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Reliance Globalcom Ltd.
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DAKC, Koparkhairane, Navi Mumbai, India
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Senior Executive
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Feb 2008 - Jul 2014
Billing/ Dispute Resolution Role: • Guided teams in business development and increased data revenue across the region; proposed precise technical and commercially viable solution to customer and implemented efforts towards achieving winnable opportunities • To Provide Commercial approval of new Customer Application Form (CAF) from finance side, keeping track of orders and maintaining data. • To keep track of Billing for Node and IPLC business customers based on terms & condition of… Show more Billing/ Dispute Resolution Role: • Guided teams in business development and increased data revenue across the region; proposed precise technical and commercially viable solution to customer and implemented efforts towards achieving winnable opportunities • To Provide Commercial approval of new Customer Application Form (CAF) from finance side, keeping track of orders and maintaining data. • To keep track of Billing for Node and IPLC business customers based on terms & condition of CAF, billing is done in SAP in respective profit center of local loop, NLD, and ILD segment. • Maintaining and updating billing master data base on regular basis with New, Modify and Ceased circuits. • Analyzing and recording of collections from treasury department for different customers and circulating the daily collection report to the management. • Preparing and circulating monthly ageing wise outstanding statement of each customer. • Resolving billing queries and other disputes on regular basis and follow-up with customers in order to making timely payment of due invoices. • Monthly debtor’s ledger scrutiny and sending statement of accounts (SOA) to the customers. Show less Billing/ Dispute Resolution Role: • Guided teams in business development and increased data revenue across the region; proposed precise technical and commercially viable solution to customer and implemented efforts towards achieving winnable opportunities • To Provide Commercial approval of new Customer Application Form (CAF) from finance side, keeping track of orders and maintaining data. • To keep track of Billing for Node and IPLC business customers based on terms & condition of… Show more Billing/ Dispute Resolution Role: • Guided teams in business development and increased data revenue across the region; proposed precise technical and commercially viable solution to customer and implemented efforts towards achieving winnable opportunities • To Provide Commercial approval of new Customer Application Form (CAF) from finance side, keeping track of orders and maintaining data. • To keep track of Billing for Node and IPLC business customers based on terms & condition of CAF, billing is done in SAP in respective profit center of local loop, NLD, and ILD segment. • Maintaining and updating billing master data base on regular basis with New, Modify and Ceased circuits. • Analyzing and recording of collections from treasury department for different customers and circulating the daily collection report to the management. • Preparing and circulating monthly ageing wise outstanding statement of each customer. • Resolving billing queries and other disputes on regular basis and follow-up with customers in order to making timely payment of due invoices. • Monthly debtor’s ledger scrutiny and sending statement of accounts (SOA) to the customers. Show less
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Amdocs Pvt. Ltd.
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Pune Area, India
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Analyst
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Nov 2006 - Feb 2008
Role: • Handling Security and Privacy Management/ Identity Management/ Access Control Management for all Bell Canada and Amdocs employee. • Provisioning/ De-provisioning of employees accounts. • Workflow Automation, Delegated Administration, Password Synchronization. • Identity Repository (directory services for administration of user account attributes). • Assign and update role and responsibility for the employees. • Designing and implementing LAN for the… Show more Role: • Handling Security and Privacy Management/ Identity Management/ Access Control Management for all Bell Canada and Amdocs employee. • Provisioning/ De-provisioning of employees accounts. • Workflow Automation, Delegated Administration, Password Synchronization. • Identity Repository (directory services for administration of user account attributes). • Assign and update role and responsibility for the employees. • Designing and implementing LAN for the employees. Achievements: • Have been part of pilot batch for the project. • Have successfully transited the work profile from AMDOCS Montreal (Canada) to AMDOCS ABSI (India). (Have undergone the process of on job training in Canada-Montreal. Aprox: 8 weeks.) • Received star performer award for auto generation process. Show less Role: • Handling Security and Privacy Management/ Identity Management/ Access Control Management for all Bell Canada and Amdocs employee. • Provisioning/ De-provisioning of employees accounts. • Workflow Automation, Delegated Administration, Password Synchronization. • Identity Repository (directory services for administration of user account attributes). • Assign and update role and responsibility for the employees. • Designing and implementing LAN for the… Show more Role: • Handling Security and Privacy Management/ Identity Management/ Access Control Management for all Bell Canada and Amdocs employee. • Provisioning/ De-provisioning of employees accounts. • Workflow Automation, Delegated Administration, Password Synchronization. • Identity Repository (directory services for administration of user account attributes). • Assign and update role and responsibility for the employees. • Designing and implementing LAN for the employees. Achievements: • Have been part of pilot batch for the project. • Have successfully transited the work profile from AMDOCS Montreal (Canada) to AMDOCS ABSI (India). (Have undergone the process of on job training in Canada-Montreal. Aprox: 8 weeks.) • Received star performer award for auto generation process. Show less
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Reliance Communications
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India
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Telecommunications
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700 & Above Employee
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Technical Team Member
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Mar 2003 - Oct 2006
Billing Data Management Team: • Upload the billing dump of Service, Customer and Adjustment using Singl.eview. • To do Pre bill and Post bill check and do correction in case any error log generation. • Data reconciliation/analysis between various systems ADC, Clarify and Phonegen. • Resolution of escalated cases/queries forwarded by Field Teams/Web Worlds/Internal escalation. • Reconcile payments and adjustment coming into the system and to correct if any… Show more Billing Data Management Team: • Upload the billing dump of Service, Customer and Adjustment using Singl.eview. • To do Pre bill and Post bill check and do correction in case any error log generation. • Data reconciliation/analysis between various systems ADC, Clarify and Phonegen. • Resolution of escalated cases/queries forwarded by Field Teams/Web Worlds/Internal escalation. • Reconcile payments and adjustment coming into the system and to correct if any errors. • Generation of various MIS reports on the data uploaded in billing system. • Pre and Post audit report presented to department and circles for issues related to bills not generated cases. Achievements: • Was part in project synchronization of Data in ADC & CLARIFY. • Involved in Transaction testing, report testing, unit testing, performance testing and security validation testing during the data transfer from ADC to clarify. Show less Billing Data Management Team: • Upload the billing dump of Service, Customer and Adjustment using Singl.eview. • To do Pre bill and Post bill check and do correction in case any error log generation. • Data reconciliation/analysis between various systems ADC, Clarify and Phonegen. • Resolution of escalated cases/queries forwarded by Field Teams/Web Worlds/Internal escalation. • Reconcile payments and adjustment coming into the system and to correct if any… Show more Billing Data Management Team: • Upload the billing dump of Service, Customer and Adjustment using Singl.eview. • To do Pre bill and Post bill check and do correction in case any error log generation. • Data reconciliation/analysis between various systems ADC, Clarify and Phonegen. • Resolution of escalated cases/queries forwarded by Field Teams/Web Worlds/Internal escalation. • Reconcile payments and adjustment coming into the system and to correct if any errors. • Generation of various MIS reports on the data uploaded in billing system. • Pre and Post audit report presented to department and circles for issues related to bills not generated cases. Achievements: • Was part in project synchronization of Data in ADC & CLARIFY. • Involved in Transaction testing, report testing, unit testing, performance testing and security validation testing during the data transfer from ADC to clarify. Show less
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Education
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2009 - 2013
Symbiosis Institute of Business Management, Pune
Post-Graduation Diploma in Business Administration, Business Administration and Management, General -
2005 - 2008
Indira Gandhi National Open University
Bachelor in Computer Application, Computer Engineering -
1999 - 2002
Mumbai University Mumbai
Diploma in Computer Engineering, Computer Engineering
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