EAM (Maximo)

• Apr 2021 - Present

QAD Functional analyst

• Jan 2017 - Oct 2017

Worked on QAD, making user guide documents which helps end user to navigate through the QAD .NET environment as a part of end user training for a car seat Manufacturing company. Worked on QAD, making user guide documents which helps end user to navigate through the QAD .NET environment as a part of end user training for a car seat Manufacturing company.

Manual Tester

• Jan 2015 - Mar 2016

Manual testing of the application. Functional testing and executing test scenarios. Integration testing. Data validations and writing the test cases. Documenting the test cases, results and derive relevant reports are few responsibilities as a part of this role. Manual testing of the application. Functional testing and executing test scenarios. Integration testing. Data validations and writing the test cases. Documenting the test cases, results and derive relevant reports are few responsibilities as a part of this role.

QAD BAU support

• Oct 2013 - May 2014

Worked as a team member for L2 support, resolving the tickets raised by APAC users. Worked as a team member for L2 support, resolving the tickets raised by APAC users.

BAU and Functional Analyst

• Sep 2011 - Jul 2013

Worked as a team member of L2 support ensuring Business as usual, maintenance and support of the Application built for Australian Airline's catering firm on QAD, which sometimes required the understanding and making few changes in the code, written in progress. Worked extensively, fixing the issues raised on Purchase order, Sales order, Work order, Item master and Inventory management. Worked on the issues relating to Warehouse management and Advanced inventory management. Worked as a team member of L2 support ensuring Business as usual, maintenance and support of the Application built for Australian Airline's catering firm on QAD, which sometimes required the understanding and making few changes in the code, written in progress. Worked extensively, fixing the issues raised on Purchase order, Sales order, Work order, Item master and Inventory management. Worked on the issues relating to Warehouse management and Advanced inventory management.

Team member in L2 Support team

• Mar 2010 - Sep 2011

I was a part of the team to provide Level-2 support as a part of the Business As-Usual(BAU). I was working on IBM Maximo, an Enterprise Asset Management tool(EAM), resolving issues raised by users with the help of Ticket tracking tool. Maintenance of support on weekly cronjob monitoring and providing support on Incident management and supporting the technical team during the Change management. I was a part of the team to provide Level-2 support as a part of the Business As-Usual(BAU). I was working on IBM Maximo, an Enterprise Asset Management tool(EAM), resolving issues raised by users with the help of Ticket tracking tool. Maintenance of support on weekly cronjob monitoring and providing support on Incident management and supporting the technical team during the Change management.