Deeptha Sandaruwan
Executive-Business Development & Coordinate at Tropical Island Commodities by Browns- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
Tropical Island Commodities by Browns
-
Sri Lanka
-
Food Production
-
1 - 100 Employee
-
Executive-Business Development & Coordinate
-
Jan 2023 - Present
-
-
-
Dialog Axiata PLC
-
Sri Lanka
-
Telecommunications
-
700 & Above Employee
-
Executive - DESC at Dialog Axiata plc
-
Apr 2022 - Mar 2023
*Attending corporate cx's complaints and requests *Follow ups and investigations on receiving complaints * waivers are arranging *adhering to the SLA (Service Level Achievement ) * Met the Monthly NPS *preparing Daily SLA Report
-
-
Customer Associate Executive
-
Aug 2017 - Apr 2022
*Handling Walking customers and fulfill their requirements *Supporting to the strategic requirements for sales acquisition and Achieving assigned KIPS (NPS /Service Level / 5s/quality )*Apart from the Job description , involving to different roles as a cashier , Responsible for Ez-cash Documents .*Trained newly joined (freshers) staff -(visiting outlets and within the outlet premises )*During the Pandemic period queries cx issue , requests via different platforms (WhatApp live chat, Call center ) Show less
-
-
Education
-
2016 - 2021
Sri Lanka Institute of Marketing-SLIM
postgraduate diploma in marketing, Marketing -
2022 -
Sri Lanka Institute of Marketing-SLIM
Diploma in Strategic Brand Management, Marketing
Community
