Operations Analyst

• Feb 2023 - Present

Customer Delight Associate

• Apr 2022 - Jan 2023

- Training the new onboarded & existing clients on the company’s b2b sass platform & Solving all basic and technical queries of domestic and International(Vietnam and South Korea)users of the company - Maintaining a database of issues of international clients and getting it audited by the team & integrating with the product team to discuss feature suggestions of the product getting from international clients. - Communication with the clients on emails and google meet. - Coordination… Show more - Training the new onboarded & existing clients on the company’s b2b sass platform & Solving all basic and technical queries of domestic and International(Vietnam and South Korea)users of the company - Maintaining a database of issues of international clients and getting it audited by the team & integrating with the product team to discuss feature suggestions of the product getting from international clients. - Communication with the clients on emails and google meet. - Coordination with support engineers on issue resolutions. - Coordination with internal product team for new features or any change if required. - Providing one to one training and assistance to international clients on company’s product and helping them throughout their journey - Maintaining a healthy relationship with all international clients by guiding solving their issues in no time - Troubleshoot problems and see them through to resolution & escalate unresolved issues to the appropriate internal teams. - Updating Tickets on International Clients queries on Jira for tracking escalation. Show less - Training the new onboarded & existing clients on the company’s b2b sass platform & Solving all basic and technical queries of domestic and International(Vietnam and South Korea)users of the company - Maintaining a database of issues of international clients and getting it audited by the team & integrating with the product team to discuss feature suggestions of the product getting from international clients. - Communication with the clients on emails and google meet. - Coordination… Show more - Training the new onboarded & existing clients on the company’s b2b sass platform & Solving all basic and technical queries of domestic and International(Vietnam and South Korea)users of the company - Maintaining a database of issues of international clients and getting it audited by the team & integrating with the product team to discuss feature suggestions of the product getting from international clients. - Communication with the clients on emails and google meet. - Coordination with support engineers on issue resolutions. - Coordination with internal product team for new features or any change if required. - Providing one to one training and assistance to international clients on company’s product and helping them throughout their journey - Maintaining a healthy relationship with all international clients by guiding solving their issues in no time - Troubleshoot problems and see them through to resolution & escalate unresolved issues to the appropriate internal teams. - Updating Tickets on International Clients queries on Jira for tracking escalation. Show less

E-commerce Operations Associate

• Feb 2021 - Mar 2022

• Responsible for whole visual presentation of items on Carrefour website & Rectifying all types of errors from visual and non-published skus • Creating product title of Non-Food skus from scratch with the help of relevant data ensuring logical thinking and creativity & fixing the product sequencing based on the previous sales data • Guiding the content team to improve Description, Brand Message and product marketing of Food Items & verifying the model numbers of items from backend… Show more • Responsible for whole visual presentation of items on Carrefour website & Rectifying all types of errors from visual and non-published skus • Creating product title of Non-Food skus from scratch with the help of relevant data ensuring logical thinking and creativity & fixing the product sequencing based on the previous sales data • Guiding the content team to improve Description, Brand Message and product marketing of Food Items & verifying the model numbers of items from backend • Assuring all visible items on the Carrefour website should be of the company, not of the marketplace & eliminating all the repetitive skus from the website Show less • Responsible for whole visual presentation of items on Carrefour website & Rectifying all types of errors from visual and non-published skus • Creating product title of Non-Food skus from scratch with the help of relevant data ensuring logical thinking and creativity & fixing the product sequencing based on the previous sales data • Guiding the content team to improve Description, Brand Message and product marketing of Food Items & verifying the model numbers of items from backend… Show more • Responsible for whole visual presentation of items on Carrefour website & Rectifying all types of errors from visual and non-published skus • Creating product title of Non-Food skus from scratch with the help of relevant data ensuring logical thinking and creativity & fixing the product sequencing based on the previous sales data • Guiding the content team to improve Description, Brand Message and product marketing of Food Items & verifying the model numbers of items from backend • Assuring all visible items on the Carrefour website should be of the company, not of the marketplace & eliminating all the repetitive skus from the website Show less

Finance Intern

• Jul 2020 - Jul 2020

Worked on a company and its main competitor's data base of last 5 Years. Analysed their all accounting ratios, interpreted the results and accordingly gave feedback on their financial issues. Worked on a company and its main competitor's data base of last 5 Years. Analysed their all accounting ratios, interpreted the results and accordingly gave feedback on their financial issues.

Summer Intern

• May 2020 - Jun 2020

▪ Worked on a Research based named “Controlling Cost & Increasing Sales during Lockdown situations”. ▪ Analyzed whole competitive situation of ITC with respect to its all Competitors and what ITC can do based on that. ▪ Suggesting Digital Marketing & Social Media Marketing tactics to get the traffic on their Website. ▪ Did a complete PESTEL Analysis of ITC to decide what should be its move post Covid-Era. ▪ Searched about some strategies which can be used to Pitch People after… Show more ▪ Worked on a Research based named “Controlling Cost & Increasing Sales during Lockdown situations”. ▪ Analyzed whole competitive situation of ITC with respect to its all Competitors and what ITC can do based on that. ▪ Suggesting Digital Marketing & Social Media Marketing tactics to get the traffic on their Website. ▪ Did a complete PESTEL Analysis of ITC to decide what should be its move post Covid-Era. ▪ Searched about some strategies which can be used to Pitch People after lockdown like “Lockdown Diaries” in any Food Product. Show less ▪ Worked on a Research based named “Controlling Cost & Increasing Sales during Lockdown situations”. ▪ Analyzed whole competitive situation of ITC with respect to its all Competitors and what ITC can do based on that. ▪ Suggesting Digital Marketing & Social Media Marketing tactics to get the traffic on their Website. ▪ Did a complete PESTEL Analysis of ITC to decide what should be its move post Covid-Era. ▪ Searched about some strategies which can be used to Pitch People after… Show more ▪ Worked on a Research based named “Controlling Cost & Increasing Sales during Lockdown situations”. ▪ Analyzed whole competitive situation of ITC with respect to its all Competitors and what ITC can do based on that. ▪ Suggesting Digital Marketing & Social Media Marketing tactics to get the traffic on their Website. ▪ Did a complete PESTEL Analysis of ITC to decide what should be its move post Covid-Era. ▪ Searched about some strategies which can be used to Pitch People after lockdown like “Lockdown Diaries” in any Food Product. Show less

Customer Handling

• Dec 2019 - Jan 2020

▪ Handling all female customers visiting in the store, helping them to find their choice products and Convincing them to buy Future Group Own products as they had more margins into their own catalogue. ▪ Handling all female customers visiting in the store, helping them to find their choice products and Convincing them to buy Future Group Own products as they had more margins into their own catalogue.